I created the mobile WebHelp for Numara Track-It! Mobile (a help desk application for mobile devices), assisted by Greg Simmons, a Track-It! developer. I entered it in the Florida Technical Communication Competition, and we received an Award of Merit in January, 2012. The award package included a critique of the WebHelp with lots of compliments on the video tutorial and overall format of the mobile WebHelp.
The mobile WebHelp is optimized so that it's easy to read and navigate on small screens. I recorded a brief video tutorial included in the WebHelp. The mobile WebHelp is designed to be used on a mobile phone, but can be viewed in the various browsers, ideally in Chrome and Safari, but also in Internet Explorer, and Firefox.
The mobile WebHelp text is also localized/translated into four languages: French, German, Latin American Spanish, and Brazilian Portuguese.
You can view the mobile WebHelp by logging in to Track-It! Mobile on your mobile device from http://demo.trackit.com, click the Help button on the toolbar, then click Table of Contents. To view the video tutorial, search for "video" from the WebHelp, then select Using Track-It! Mobile Web (Video Tutorial). Select either iPhone/iPad (a Quicktime movie) or Android (.swf). I narrated the video, but you can click the Sound button to mute the audio. Note: If you access the URL from a PC, you won’t be able to see the mobile format.)
We'd be happy to hear what you think about it.