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Today i wanted to provide a list of Business Rules use cases or scenarios that are commonly asked by our community in support calls. To learn more about configuring Business Rules in Track-It! visit our website IT Help Desk Software for Small to Midsize Businesses - Track-It!  or go to our product documentation page: Configuring business rules - Documentation for Track-It! 20.20 - BMC Documentation .

 

Scenario 1:

How to create a Business Rule to Notify Requestor/Technician when a Ticket Notes is added

How to create a Business Rule to Notify Requestor/Technician when a Ticket Notes is added

 

Scenario 2:

Track-It 20.xx: How to reopen closed Tickets.

Track-It 20.xx: How to reopen closed Tickets.

 

Scenario 3:

Track-It! 20.xx - How to send notification to Technicians when a ticket assignment has been assigned to them

Track-It! 20.xx - How to send notification to Technicians when a ticket assignment has been assigned to them

 

Scenario 4:

How to close the ticket automatically after a certain amount of time using a business rule in Track-It! 20.xx

How to close the ticket automatically after a certain amount of time using a business rule in Track-It! 20.xx

 

I hope these scenarios are helpful in creating your workflows in your organization. I will keep updating this blog post with more such scenarios in future. Thanks for reading...