Today i wanted to provide a list of Business Rules use cases or scenarios that are commonly asked by our community in support calls. To learn more about configuring Business Rules in Track-It! visit our website IT Help Desk Software for Small to Midsize Businesses - Track-It! or go to our product documentation page: Configuring business rules - Documentation for Track-It! 20.20 - BMC Documentation .
How to create a Business Rule to Notify Requestor/Technician when a Ticket Notes is added
Track-It 20.xx: How to reopen closed Tickets.
Track-It! 20.xx - How to send notification to Technicians when a ticket assignment has been assigned to them
How to close the ticket automatically after a certain amount of time using a business rule in Track-It! 20.xx
I hope these scenarios are helpful in creating your workflows in your organization. I will keep updating this blog post with more such scenarios in future. Thanks for reading...