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Track-It! 2020 Release 1 supports BMC Client Management 12.8 only.

 

Important Note: BMC recommends that you do not use a newer version of BMC Client Management with this release of Track-It!. Using a newer version of BMC Client Management might cause portions of the system to stop working and can potentially result in complete loss of functionality in certain areas which might not be easily recoverable.

If you have subscribed for Proactive notifications for BMC Client Management product for EPD , then please check with support team first if you can apply the new update. Also see : System requirements - Documentation for Track-It! 20.20 - BMC Documentation

 

 

Currently, 12.8 Patch 3 of BMC Client Management is on the BMC EPD on the BMC Support Central website.  https://www.bmc.com/support/support-central.html

 

Below is what you should be currently seeing on EPD if you are a Track-It! customer.

 

For more information on this new BMC Client Management patch, please refer to the release notes:

BCM version 12.8: Patches for version 12.8 - Documentation for BMC Client Management 12.8 - BMC Documentation