Share This:

I am excited to announce the general availability of Track-It! 2020 R1.


This release continues the innovation of the new Track-It! Help Desk Software platform and provides another release of new content for the Track-It! customer base. This release represents another milestone and the upgrade is completely free to customers on active support.


The highlights of this release are:


Parent/Child Tickets

True Parent/Child Tickets are an exciting enhancement for the Track-It! platform. This new implementation allows related Tickets to be grouped under a single parent while still preserving the ability to have individual Assignment tasks within those Parent and Child Tickets.


Exchange Web Services

The Track-It! email system now supports Exchange Web Services for inbound email generation of tickets.


Bulk Delete

The bulk delete operation has been introduced into the workspace grids.


SQL 2019 Support added

SQL 2019 support is now included.


Inline images in Technician Notes

Images can now be pasted/inserted inline with Technician notes.


Integrated Endpoint Management

We also want to reiterate that Track-It! 2019 also includes integrated endpoint management as part of the new Track-It! platform utilizing Track-It! Client Management. This solution uses a single agent to simplify deployment and provides the capabilities below. Contact your Track-It! account manager or partner for more details.



Additional Information

Here are some references to additional information about this release which may be helpful.


I would like to take a moment to thank all the customers who are active in the Track-It! Community and, the Track-It! Developers Circle. A special thanks to those customers who have submitted ideas that were included in this release. Your participation in these programs helps drive the product direction in ways that benefit you and all of our customers.


We hope you enjoy this release and we look forward to bringing you more great things on this great new platform.



Cris Coffey

Principal Product Manager