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I am excited to announce the general availability of Track-It! 2019 R2.


This release continues the innovation of the new Track-It! Help Desk Software platform and provides another release of new content for the Track-It! customer base.


This release is the 2nd this year and represents another milestone for Track-It! by introducing the first native mobile applications for help desk ticketing for iOS and Android. The upgrade is completely free to customers on active support contracts.


The highlights of this release are included below.


Native Mobile Apps - Completely new, re-designed mobile help desk applications for iOS and Android devices for Technician features for Help Desk Ticketing, Knowledge Search, and Barcode scanning.

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New Web APIs for Help Desk Ticketing integration, featuring a new live documentation feature which allows integrators to more quickly and easily learn about and practice using the APIs before ever writing a line of code.



Integrated Endpoint Management

We also want to reiterate, because some users are not yet aware, that Track-It! 2018/19 also introduced integrated endpoint management as part of the new Track-It! platform utilizing Track-It! Client Management. This solution uses a single agent to simplify deployment and provides the capabilities below. Contact your Track-It! account manager or partner for more details.




Additional Information

Here are some references to additional information about this release which may be helpful.



I would like to take a moment to thank all the customers who are active in the Track-It! Community and, the Track-It! Developers Circle. A special thanks to those customers who have submitted ideas that were included in this release. Your participation in these programs helps drive the product direction in ways that benefit you and all of our customers.


We hope you enjoy this release and we look forward to bringing you more great things on this great new platform.



Cris Coffey

Principal Product Manager