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I am very excited to announce that the new release of our award winning Track-It! Help Desk and Asset Management software, Track-It! 11.1 has been released and is now available for download.

 

This release was focused on more functionality in Track-It! Web, Track-It! Mobile and some key usability enhancements that should make customers very happy. Here are a few highlights from the release.

 

Track-It! Technician Client for Windows and Track-It! Web updatesRichText_Solution.png

  • Rich Text Solutions was added to the Windows and Web clients, allowing Track-It! technicians to generate solutions containing rich content, custom fonts, font colors and embedded in-line images. Work order resolutions now support rich text formatting as well.
  • Conditional Required fields are now available to allow administrators to required certain fields to be populated when work orders are closed.

 

Track-It! Web and Mobile updates

  • Two Track-It! modules, Training and Reporting were added to Track-It! Web. Technicians can now manage their end-users training course schedules and history from the web as well as have access to print and preview any of the Track-It! reports that are available in the system.
  • The Track-It! Web and Track-It! Mobile interfaces now support work order templates for commonly occurring work orders.

 

There are many other usability enhancements that were also included in the release. For more information or to download a trial, please visit the what's new section of the Track-It! page here.