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The Product Management and Marketing teams are pleased to announce the general availability of BMC Track-It! version 11.  We invite you to learn more about the new capabilities in BMC Track-It! version 11. With this release, we are taking a customer centric, concierge approach to ensure each and every customer has a seamless upgrade experience. If you're a BMC Track-It! customer, currently on maintenance, you'll be hearing from the BMC tech support organization shortly with instructions on how to upgrade.   


With this latest release, Track-It! 11 can help you more easily manage the help desk and deliver IT services on-the-go while enjoying security, administration and usability enhancements. 


More specifically, Track-It! 11 offers:


  • New Mobile Capabilities including Inventory, Announcements and E-mail Conversation Management making it easier for you to do your job on-the-go
  • New Web Capabilities including Purchasing, Library, Change Management and Work orders can now be accessed via a direct link
  • Scheduled/E-mailed Reports make it easy to keep track of important metrics and keep others up to date automatically
  • Usability and Security Enhancements making it easier for your IT staff and users to navigate the solution.


To learn more about BMC Track-It! 11