The Product Management and Marketing teams are pleased to announce the general availability of BMC Track-It! version 11. We invite you to learn more about the new capabilities in BMC Track-It! version 11. With this release, we are taking a customer centric, concierge approach to ensure each and every customer has a seamless upgrade experience. If you're a BMC Track-It! customer, currently on maintenance, you'll be hearing from the BMC tech support organization shortly with instructions on how to upgrade.
With this latest release, Track-It! 11 can help you more easily manage the help desk and deliver IT services on-the-go while enjoying security, administration and usability enhancements.
More specifically, Track-It! 11 offers:
New Mobile Capabilitiesincluding Inventory, Announcements and E-mail Conversation Management making it easier for you to do your job on-the-go
New Web Capabilities including Purchasing, Library, Change Management and Work orders can now be accessed via a direct link
Scheduled/E-mailed Reports make it easy to keep track of important metrics and keep others up to date automatically
Usability and Security Enhancements making it easier for your IT staff and users to navigate the solution.