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I have written a few "how-to" blog posts for Track-It! and have consolidated the URLs for them all here. I will add more URLs to this post as articles are posted. Please let me know if there are specific topics you would like more information on and I would be happy to blog about them.

I hope all of these are helpful.

 

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I hear questions from time to time from users about how to get started with the Track-It! Audit. The perception is that because it captures so much data automatically on a schedule is that it must also be really complicated to set up but that really is not the case. Here is a quick overview of how to start auditing. If you have used the Asset Discovery feature to discover all of your systems, you can use the Track-It! Audit to scan them automatically to capture their hardware and software configuration. If you have systems you have not discovered and are not in the inventory, you can run the Audit.exe on the computers manually or via a script or batch file. If scripts and batch files are your thing, you can go that route. If you would rather let Track-It! handle it all for you, then use the Asset Discovery to scan the network (covered in another blog post) and then set up scheduled audits.

 

Auditing can be performed manually or automatically on a schedule. To audit a workstation manually, connect to the Track-It! server share from that computer and run the Audit.exe. If you want to use the manual execution method for all your systems, instead of using sneaker net, you could use a batch file or login script that runs when your users log into your network.

 

If the workstation already exists in the Track-It! Inventory due to being discovered or audited previously, you can initiate an audit on the machine from within the Inventory module by right clicking on the workstation and selecting the Audit Now option or you can set up Scheduled Audits to occur automatically based on a schedule you specify. To schedule audits to occur regularly and unattended, you can configure the audit schedule in the Admin Console under Tools-Administration Console under the Configuration-Inventory-Auditing node.

 

Once a workstation has been manually Audited, you can merge this data into the Inventory by clicking the Merge Audit Data link within the Inventory module. If you run audits via Audit Now or Scheduled Audit, the data is automatically merged into the Inventory when the audit is completed. I hope this helps with getting started using Audit the first time.

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Setting up End Users in Track-It! is easy and one of the first things to do when setting up a new installation of Track-It! Once the users are in the system, they can be linked to the Assets that are in the Inventory and then associated with work orders in the Help Desk as well as be granted access to the Track-It! Web Self Service module.

 

Users can be manually entered in the Admin Console by going to Tools-Administration Console from the menu and selecting the Lookup Tables-Administration-Users node or added automatically by importing them using Directory Importer. Directory importer connects to an AD or LDAP server and imports user information into Track-It!  To configure Directory Importer, go to the Admin Console by clicking Tools-Administration Console from the menu, then selecting the Configuration-Administration-Directory Importer node.

 

Once the users are in the system, they can be given access to Track-It! Web Self Service where they can log their own work orders, search for solutions to common problems or check the status of their existing work orders.

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So you just installed Track-It! and need to understand how to get started.  There are some configuration wizards and other useful tools that help new users with the setup of a new install of the product. If you missed those or just need a refresher, let’s start with the basics.

 

Essentially, you want to get the Inventory populated, get your end users into the system, give your help desk technicians access, setup the lookup tables, configure work order policies and then you are ready to go. If you plan on using Track-It! just for Help Desk, skip the Discovery and Audit posts and go right to the Users setup.

 

The Inventory is the core of the system and the place to keep track of all your company assets. These Assets can be IT assets such as computers or other electronics or even non IT related assets like furniture. The Inventory can be populated easily and automatically with network Assets by using the Asset Discovery and Audit utilities included with Track-It!  You could also manually populate the Inventory using the Purchasing module or the Track-It! Barcode add on, which we will cover later, to perform a physical inventory.

 

Most users will start with Asset Discovery and Auditing which can be run manually on demand or set up to run on a schedule. Asset Discovery scans the network looking for any connected piece of hardware and captures its IP and Mac addresses at a minimum. The data is pulled back into Track-It! and becomes the basis of the Inventory module. Once there is a list of assets in the system, the Track-It! Audit can be used to interrogate the computers to gather more information such as hardware information, processor information, memory, disk space and installed software.

 

Asset Discovery can be configured by opening the Inventory module and clicking Configure Discovery in the Tasks Panel on the left.  An Asset Discovery scan can also be initiated from the Tasks panel in the Inventory module by clicking Discover Assets Now. You can also configure Asset Discovery under the Admin Console by clicking Tools-Administration Console from the main menu and selecting the Network Discovery node under Configuration-Inventory.  The next step is to set up the Track-It! Audit which I will cover in another post.


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A little over a year ago, it was clear the way the market was trending that mobile device usage was on the rise. Our customers and prospects were starting to ask about a mobile interface for Track-It! and while it had been on the product road map for a little while, there were some other features ahead of it on thelist. It soon became apparent however, that mobile demand was growingPhoto Sep 07, 3 19 54 PM_small.png and I needed to shift gears to push the mobile interface to the front of that list. Track-It! Mobile Web was born.


It started out as a concept. A few drawings scrawled on sheets of paper lined up on the floor of our development manager Benny's living room. We weighed many things from how other apps worked to what was logical for Track-It!, what a help desk technician on the go really needed and what our users were asking for specifically as well as always asking ourselves, is this easy to understand. On that fall afternoon we shifted the drawings around, crumbled some upand made some new ones, simulating the screen flow and the look and feel and Track-It! Mobile Web began to take shape. Over the next few months, Track-It! Mobile went from hand drawn mock-ups to working prototypes and continued to grow into something much greater.Photo Sep 07, 3 23 28 PM_small.png

 

Track-It! 10.5 shipped with Track-It! Mobile support for mobile ticketing on iPad, iPhone and Android devices and was met with overwhelming support and enthusiasm from our customer base. Track-It! 10.5 was the culmination of many months of effort by a great team who wanted nothing more than to deliver highly useful, easy to use solutions that customers would love. Today, the Track-It! development team continues to work with customers and develop and enhance the Track-It! Mobile and Web interfaces to add more rich functionality. We are extremely excited about the future of Track-It! Web, Track-It! Mobile and the future of Track-It! and BMC.


More information on Track-It! 10.5, Track-It! Mobile and Track-It! Web can be found on the main Track-It! product page HERE. For a live demo of Track-It! Web, click HERE. Small screen devices will be defaulted to the Track-It! Mobile Web interface while devices with larger screens will default to the full Track-It! Web interface.

 

 

 

 

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