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Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2019…
in Track-It!
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It!…
in Track-It!
Dan Haines
Good Morning   I am getting the above error on the Directory Importer/Directory service window.   on clicking the tab it says.   Failed to retrieve the data for grid view . Additional Information:… (Show more)
in Track-It!
Ken Soszka
Hi, is it possible to edit the settings in the Track-It 2019 R3 migration tool to migrate only Tickets and Purchase Orders from 11.4, but not Technicians, Requestors, or ANY configuration data? I… (Show more)
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carlos coronel
Please add Catalina OS compatibility for the Audit client. The current audit client package does not install under the Catalina OS. Please fix this a.s.a.p. as new Apple devices are all coming with…
Ken Fairbanks
Moving from 11.4 to 2019.  Rediscovering assets on network.  Some of our printers are secured enough that TrackIT can't identify as printer and get assigned to 'Other' in the client management type… (Show more)
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Lasha Karels
I would like to see the ability to merge tickets. For example, multiple users submit a ticket for the same issue (like an offline printer, or offline service or server). Therefore you can close a…
George Eberle
We quit using Trackit but have a need to keep it up long term, with one user for read only purposes. What would it cost to license an old product with just one user?
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Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2019…
in Track-It!
mariam penman
hi! I'm configuring our 2019 TrackIt and need some guidance on routing of tickets I have a category called UPS which has a support specialist assigned to it i want to achieve the following when… (Show more)
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