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Mark Hodgson
Hi,   We are looking at using Inventory but had a couple of questions:   Is there a way to make the ID field unique? Can we change one of the custom text fields to a dropdown/lookup field? Can we… (Show more)
in Track-It!
Jeff Heimberger
Currently there is only an on/off switch for allowing users to reopen tickets.  It would be nice to only provide a certain timeframe in which a ticket can be reopened.  This will allow us to address…
Jeff Heimberger
A metric that is required at the helpdesk is to report on unresolved tickets and first time resolution.  One easy way to do this is to report on tickets that have been reopened by the end user.  I…
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2018…
in Track-It!
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2018…
in Track-It!
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2018…
in Track-It!
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2018…
in Track-It!
Kit Eizenga
Right now we have an inventory going on and I have numerous Assets that have no serial number.   I need to pick an Asset of say the name LPU or IR Large and place the same code in for all of them… (Show more)
in Track-It!
Alejandro Araujo
In order of importance, I'l like to see the following enhancements added to the Track-It Calendar: Support for several work shifts / time zones Support for Individual Technician schedules /…
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