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Announcement 1 Track-It! User Conference Question
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Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2019…
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Robert McQueen
We are attempting to run the migration tool, and it fails after 2 min 11 seconds.  Support has been on the machine for hours and taken numerous logs, however they have been unable to fix it.  Can't… (Show more)
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Gary Knapp
Has anyone been able to get multiple filters working in a custom report?   I am trying to report on tickets opened by a list of requestors in a date range grouped by the requestor. I can run the… (Show more)
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Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! APPLIES TO: BMC Track-It!…
in Track-It!
Eddie Edwards
When a Category is selected in Self-Service no technician is assigned to the ticket which requires someone to monitor for tickets with no technician.  Technician should be assigned if only one is…
Richard Rowe
Could I make a request for the scheduled reports to include the following functionality?   1) To choose the format that the scheduled report is sent out (e.g. html, pdf, xls, csv) 2) The ability to…
David Hester
I have looked around for this and there were some older posts but they did not seem to help me with ver 2019.  We are trying to make the system send an email to the requestor when a technician note… (Show more)
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Boris Zorec
In Domain controller server, modul DHCP I have client with IP address witch name is BMC_DHCP. Do you maybe know what is happen if remove this BMC_DHCP with DHCP consolle.
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Daniel Schoedel
We are moving to the new version of TrackIT (2019) from 11.4. I was looking over the new self service portal and I don't see the option to search for work orders like I saw in the old version. This…
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