Hello, I have a problem with the audit from trackit(version 11.1. No information merge from audits(forced and auto) for most of the computers for no reason (licences good, no error detected). … Show more
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In Track-It! 2018, if a Computer is added to Asset Management as a result of being a received item from a Purchase Order, how does Asset Management match that record to the actual corresponding… Show more
Administration Console>Configuration>Inventory>Network Discovery>Network Domains>Add>Select Network Domains: The box is empty. Refresh does nothing. Running Track-IT! 11.4.01 on Hyper-V, Windows… Show more
We are a government entity and do not bill or track time worked per ticket and would like to have a feature to disable the clock.
Considering the ability to configure multiple incoming email addresses in Track-It! 2018, is it possible to route tickets created by email to a particular Group, based on which Incoming Email address… Show more
I recently took over the management of our Track-It 11.4 server and I'm looking for guidance on best practices regarding emailed tickets. The way it is currently set up results in way too many… Show more
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It!…
I was wondering if anyone has tried running Track-IT 2018 within a Windows container and how it's working out.
Moving the Track-It! database from one database server to another does not have to be difficult or require a lot of setup time. Whether you are new to creating and restoring SQL backups, or an…
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I'd like to remove unwanted lookups in the Custom Fields location, bottom right corner of New Work Orders. I know how to rename them to say "not applicable" or something similar, I'd like to make… Show more