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Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It!…
in Track-It!
Jamie Varcadipane
I don't see a similar idea yet, and I can't figure out how to make it happen from a clients device, but it would be great if I could force an audit to happen from the device using the agent that is…
Brian Da Silva
If I open a ticket that has a asset tied to it and look at the Asset tab. It will show me the work order history. (W/O number, date, summary, etc)     If I look at the Inventory and open an Asset,…
Abdul Shaikh
It would be nice if Track-It! would allow the ability to Mark Attachments on a Work Order as Private or Public, similar to the Notes on a Work Order, so only Technicians could view them and these…
Kenneth Lillegraven
Request for an ability to quickly add technicians notes into a work order from the grid view (Help Desk Module) without needing to open the work order itself.   This would allow for quick notes on…
Lasha Karels
I would like to see the ability to merge tickets. For example, multiple users submit a ticket for the same issue (like an offline printer, or offline service or server). Therefore you can close a…
Edith Murillo
One of our government offices is using Track-it to track their workload (very different from tracking IT help desk) and they frequently change the priority as the due date is getting closer.  They…
Peter Moore
Can we please have a tool for bulk loading inventory.   We want to use trackit as our primary source for tracking inventory.  As goods are received we want to be able to enter the details of all…
Sonja Vicchiollo
Good morning (again) I am trying to understand why the below ticket is coming up in my "due today" chart? What field is truly the "due date" field?   Thanks so much sonja
in Track-It!
Stephen Denton
Is there a way to hide or gray/protect fields/columns that will not be used?   Ex:  We will not be using Asset, Change Request, or Purchase Order.     
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