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Recent Activity

Firstmark Credit Union
Forgive me if this has already been requested, but I didn't find anything.   This is a request to add a form template field of "Note", the same field that is required to submit a ticket. One use…
Micky Witztum
Noticed that the documentation page has been updated to have a 2020 version.  What is the schedule to release the actual software for download and use?   Micky
in Track-It!
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It!…
in Track-It!
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2020…
in Track-It!
Laurence Leiter
Please bring back the library option. The ablity to check in and out loaned equipment was a great feature. Please bring it back.
Michael Chohrach
Would like the ability to allow the admin to mass delete old tickets based on a date range or other criteria. We have over 90000 records now and have determined that we would like to purge a…
Shreyas Borawake
Would like to change the install language of the application after installation. This can be done for Self Service and similar would like to do for the application. This was possible in 11.4 and…
Sonja Vicchiollo
We are trying to notify our technicians when they receive an email response from the requester via their ticket. Is there somewhere to configure a notification based off activity type within the… (Show more)
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Cathy Grant
We have Technicians in Germany who need to see the screens in German.  How do we do this?   thank you
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Igor Mihevc
Potential customer just asked me if Track-It is able to manually import assets (monitors, printers) using CSV files. They don't want to use Client Management, they just want import Assets for…
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