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Announcement 1 T3 Service Management & Automation Conference (Track-It! sessions included)
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Michael Simmons
All, I have been trying for months to create a workaround to a Track-It! 11.4 limitation.  In short, I'm looking for help on how to code 3 statements into work orders ONLY designated by a particular… (Show more)
in Track-It!
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It!…
in Track-It!
Ken Soszka
When a note is added to a Work Order as a result of an incoming email, the username of the Requestor or Technician is shown to identify who added the note.   When a note is added directly from…
John Comes
Good afternoon   We are continuing to test the automatic ticket creation via email feature in Track-It 11.4  (11.4.0.440) and notification to the requestor.   Our current setup for Requestor… (Show more)
in Track-It!
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It!…
in Track-It!
Brad McClave
It would be nice if a template could be built in checklist form.  For example, we often have requests for setting up new employees or configurating new computers.  It would be nice if there was a…
Shirish (Track-It!) Bhalekar
It would be very convenient to be able to see links in e-mail notification which will open a Work order directly in web interface. This will time consuming to see the Work order directly instead of…
Alex Vargas
Add a feature into event policies where if a work order hasn't been updated in X amount of days by the client it will auto close
ray smith
I am in the process of updating our View Desktops for my IT department, and I need to install Trackit onto the golden image.  Before we upgraded to 11.2, we were already using tackit on the View… (Show more)
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Justin Masse
Hello,   I was wondering if there was a way to change the status to 'New' when a user creates a work order from the web portal. Currently it creates a new work order and assigns it the status of… (Show more)
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