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Aaron Rice
I would like to see a way to filter within a search to find a specific ticket for instance... search for 'keyword' then have a way to search for just one tech where that keyword is associated to…
BerkOne NET
Was directed here by BMC support as this was noted as not currently possible.   We are configuring a Track IT 2020 application and hoping to be able to populate one of our custom lookup fields using… (Show more)
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Christine Pimblett
Hi there. We just started testing 2020.02 and I am seeing an odd behavior that does not seem logically to me and perhaps is unintended. In ITS, we do not use support specialists, everything first… (Show more)
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Mark Saacks
I understand that the email conversation functionality automatically updates tickets with email replies that feature the ticket ID.   According to the article How Email Converstation works in… (Show more)
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Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It!…
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Michael Chohrach
In TI 11 we had the ability to require the resolution be filled in before the ticket could be closed. Need the same ability on the Ticket Resolution note type in TI 20xx. Currently using one of the…
Alex Tauer
Alright, it was suggested that I post this here, by a few different members.   More and more businesses/companies/corporations are utilizing Office365 and its features, including Teams.  The company…
Jonathan Hernandez
Could there be an at a glance view of currently logged in users, possibly in both the Technicians and Self Service configuration settings?   I can see this being useful is determining which staff is…
Varvara Sheliga
Is Track-it 11.4 Service Pack 02 ( supported/compatible with SQL 2014 Express Service Pack 2 or later (12.0.5000.0 or 12.0.6372.1)? We have SQL 2014 Express without any service packs and… (Show more)
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Eric Brunning
We are currently on v11.4 and would like to upgrade to the latest v20.20.02.  Do I have to do an incremental upgrade and do I have to run a database migration?  I am looking for directions on how to… (Show more)
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