Ahhh, the joys of Summer- ice cream, chasing fireflies, summer picnics and warm nights. Now BMC is adding to that list with the Remedyforce Summer’16 Release! It’s sure to bring fireworks to your summer. This release is focused on helping our customers Simplify, Automate & Elevate their Service Management. BMC has added many substantial features so you can deliver better service to your internal and external customers. Plus, every release includes many enhancements requested by you, our customers.
New! Automated Agentless Discovery- Remedyforce provides a complete view of the environment enabling proactive device management that reduces support call times and increases first call resolution rates.
New! Queue and staff assignment automation- Now you can set up assignment rules to automatically assign tickets to support teams and agents. Since tickets are automatically assigned almost real-time, service desk managers are better able to meet service level agreements and
improve customer satisfaction. Support agents do not have to monitor queues for tickets, allowing them to focus on customer service.
Customer Enhancements- What would Remedyforce be without our customers? We’ve added many customer-requested enhancements. Thank you to our customers for your involvement in making Remedyforce the premier cloud-based IT service management.
We have some great resources to familiarize you with these new features:
|Salesforce TLS 1.0 Disablement: Are you ready? 6 months ago||by Virginia Leandro|
|Remedyforce Enablement Kits 5 months ago||by Jonathan Leighton|
|Remedyforce Technical Sessions 4 months ago||by Olivier Segers|
|Remedyforce Online Training 3 months ago||by Olivier Segers|
|Remedyforce Public Hotlinks 4 days ago||by Ajit Shukla|
|White Paper Series - BMC Remedyforce 9 months ago||by Crystal Miceli|
|Summer '16 Customer Enablement Series 5 months ago||by Jason Baldree|
|Fireworks in June. Remedyforce Summer '16 is Here! 6 months ago||by kellyann lanspa|
Welcome back to the Remedyforce Customer Success Smart Practices Content blog series. Perhaps you read our first blog on this subject back in December 2015 where we first introduced you to our Smart more...
WHAT? Salesforce has announced it is ending support of TLS 1.0 encryption protocol. They will be disabling production environments on March 4, 2017. For more details on this end of support more...