• BMC Remedyforce Pentaho Packages

    Hi all,   I am trying to download the pentaho packages to import some cmdb data into BMC Helix Remedyforce, but all links are broken The source: Pentaho packages for importing data and users into BMC Remedyforc...
    rodrigo barcat
    last modified by rodrigo barcat
  • Last step approver can be evaluated in the approval step criteria?

    Hi , there is any way to track in a incident record the last approver for each step , and use this information as part of the approval step criteria for the next steps ?   The main goal would be to skip the ap...
    Giuseppe Ruvolo
    created by Giuseppe Ruvolo
  • Categories in self service

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    When one accesses to the self-service and goes to Request a Service, they see the categories in this way   But when you access a category, for example, KS-ON appears like this.     Is it possible...
    Tania Berlanga
    last modified by Tania Berlanga
  • Remedyforce - deployment in existing organization

    Hi guys,   Other day I commented that I am doing a project on a customer who is already a Salesforce (CRM) user and is now starting with Remedyforce.   It has some rules for filling in fields used in Brazi...
    rodrigo barcat
    last modified by rodrigo barcat
  • Incident - Types > Subtypes

    Hello, we are moving from Track-It to Remedyforce. Is it possible to export the Work Order Types and Sub-types in Track-It and import them to Incidents in Remedyforce? If it is not, how would I manually enter them int...
    John Booze
    last modified by John Booze
  • Template is not applying during change request

    I have a simple change request template that modifies the Change Type, Change Category, and the Category.  It doesn't appear the template is applying when users select it within Remedyforce. If I use the Remedyfo...
    Heather Drews
    last modified by Heather Drews
  • Troubleshooting Change Template Approvals - Initial Setup

    I am new to Remedyforce and am struggling to troubleshoot a change request who's approval looks different from previous change requests using the same template.  Previously, once submitted for approval, it would ...
    Heather Drews
    last modified by Heather Drews
  • Auto Linking Clients to Business Services in CMDB

    Hi All   we have a few services that I need to link to all Clients to but automatically.   for example we have a couple of services that will show service health in selfservice that we would like all users...
    Gary Jackson
    last modified by Gary Jackson
  • No email received in action history for 1 queue, but there's entries in another queue

    Hi,   We have multiple queue setup in RemedyForce, email received entries are recorded in one of the queue whenever a ticket is created from email message. However, there's no such entries in another queue al...
    Jessie Pang
    last modified by Jessie Pang
  • Adding incoming emails as an attachment

    Good morning BMC community,   This is a feature that our current system has, and I am looking for a way to duplicate it this system, every time a ticket is created from an email it attaches that email to the ti...
    Andrew Rezac
    last modified by Andrew Rezac
  • Top Viewed BMC Helix Remedyforce Knowledge Articles

    Remedyforce Top 25 Viewed Knowledge Articles.  Each month we will update the list to provide the most used documents for the past month...Updated 16-April 2020.     Article # Title 000139904 How to ...
    Jair Ramos
    last modified by Jair Ramos
  • BMC Helix Remedyforce Hot Issues

    Based on feedback we are revamping the page!  Now you can find: Most Linked Docs, Latest Videos, Webinars and the Latest Features Videos all in one place.   You can still get toBMC Helix Remedyforce YouTube...
    James Dubcak
    last modified by James Dubcak
  • BMC Helix Remedyforce - Error: "Manager Undefined" when Submitting a Record for Approval

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Error: "M...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce - What are the ways to Perform a Bulk Update on Status field

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: What are ...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce Discovery FAQ

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk DETAILS: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce  - How to Create Incident/Task/Change Request/Problem Templates

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Cr...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remove Email Address from "Notes" action

    We currently use notes to communicate in tickets. The notes sign off with our email address which leads to people emailing the support staff instead of updating the ticket using the SSP. How can I remove the staff's e...
    scot je
    last modified by scot je
  • BMC Helix Remedyforce: How to Make Attachments Private and not Letting Clients to See them in Self Service

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: BMC Helix...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce: Primary Client, Location, Warranty Expiration Date, Serial Number, Asset Status and Other Fields not Available to be Used on Base Element Field Sets

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: BMC Helix...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce Partial Sandbox Refresh in 'Stopped' Status

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: When refr...
    Knowledge Admin
    last modified by Knowledge Admin