June is the month we celebrate Fatherhood. To all you of dad's out there, Happy Father’s Day! Enjoy theis month's edition of the BMC Helix Remedyforce Newsletter! BMC Helix Remedyforce Monthly Newsletter – June 2020 Edition
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This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
Hi guys, I am on a customer that already uses Salesforce as CRM. They have a lot of contact users. So my ideia born with my need. I suggest that a flag into Contact form to migrate the contact as a use... Hi team, I am trying to create a new field (look up) to show data filtered. My case is: 1 - The client is filled in. So, the account is automatically filled 2 - I created a new lookup field to... We have unlocked the Incident Management badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboa... Greetings! How can we disable the submit button for client from Self Service Portal incident form after submission of the ticket? How can we provide user password reset option to Staff Profile? I'm trying to delete a report folder. But, when I do I get the following message: "Before deleting this folder, you need to delete these reports from the folder and the Recycle Bin." I have already dele...
- score195Product Team Review
Need ability to Remove Delete button from Remedyforce console. Customer has removed permission profile level and it make delete button grayed out. Customer wants to remove it from the page. We have unlocked the Email and Chatter Listeners badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption... We have unlocked the Incident Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard a... We have unlocked the Incident Management badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboa...
- score150Below Review Threshold
On incident tikcet replies there are no default email template, this needs to be manually selected. With the new lightning layout it takes more time and not an opperational improvement. It would be good if the... Is there a Salesforce app for Outlook that works with Remedyforce?
In Change Schedule window, filter conditions can only be joined as AND operator. It would be helpful if we have OR operator to join the filter conditions. Basic use case can be: Change schedule for Category=... Release Calendar BMC Helix Remedyforce Winter 20 P3 is available for self-upgrade! BMC Helix Remedyforce: How to Self Upgrade a Remedyforce Sandbox to the Latest Version? Latest Version: BMC Helix Re... Remedyforce Top 25 Viewed Knowledge Articles. Each month we will update the list to provide the most used documents for the past month...Updated 02-Jul 2020. Article # Title 000139904 How to Configure...
- score120Below Review Threshold
Agents are getting frustrated as this does not align with other layouts. Please consider this. Almost every customer asking for this. Why this is inconsistent with other fields. Queue required is not marked wi...
- score105Not Planned
Highlighting of new records is only available for Incidents, but it would be extremely helpful in other modules such as Tasks and Service Requests. Screenshots from Remedyforce Administration: There are different automation tools from Salesforce we can use to customize the BMC Heli Remedyforce application. Workflow rules in Salesforce are a great tool to automate certain business processes. Have you... I am working on cleaning up our Categories and would like to reference those that have been inactivated. For example, one of those should be activated once again. The data extract gives me my complete list...