• How to Install Remedyforce into an Existing SFDC Org.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedyforce: Create a flag into a Contact form to migrate it to User form

    score5
    Active
    1 vote
    Hi guys,   I am on a customer that already uses Salesforce as CRM. They have a lot of contact users. So my ideia born with my need.   I suggest that a flag into Contact form to migrate the contact as a use...
    rodrigo barcat
    last modified by rodrigo barcat
  • Remedyforce - Use the value of a previously filled field as a filter for a lookup field

    Hi team,   I am trying to create a new field (look up) to show data filtered.   My case is:   1 - The client is filled in. So, the account is automatically filled 2 - I created a new lookup field to...
    rodrigo barcat
    created by rodrigo barcat
  • Do you have the Incident Management Proficient badge?

    We have unlocked the Incident Management badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboa...
    Veerakumar vadivelu
    last modified by Veerakumar vadivelu
  • Disable Submit button for Client after submission of Incident.

    Greetings!   How can we disable the submit button for client from Self Service Portal incident form after submission of the ticket?
    Ritesh Mishra
    last modified by Ritesh Mishra
  • How can we provide user password reset option to Staff Profile?

    How can we provide user password reset option to Staff Profile?
    Ritesh Mishra
    last modified by Ritesh Mishra
  • Remedyforce Recycle Bin

    I'm trying to delete a report folder.  But, when I do I get the following message: "Before deleting this folder, you need to delete these reports from the folder and the Recycle Bin."   I have already dele...
    Sean Connolly
    last modified by Sean Connolly
  • Need Ability to remove Delete button from Remedyforce console

    score195
    Product Team Review
    39 votes
    Need ability to Remove Delete button from Remedyforce console. Customer has removed permission profile level and it make delete button grayed out. Customer wants to remove it from the page.
    Anchal Bisen
    last modified by Anchal Bisen
  • Do you have the Email and Chatter Listeners Proficient badge?

    We have unlocked the Email and Chatter Listeners badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption...
  • Do you have the Incident Management Expert badge?

    We have unlocked the Incident Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard a...
  • Do you have the Incident Management Proficient badge?

    We have unlocked the Incident Management badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboa...
  • Set default email template

    score150
    Below Review Threshold
    30 votes
    On incident tikcet replies there are no default email template, this needs to be manually selected. With the new lightning layout it takes more time and not an opperational improvement.   It would be good if the...
    Emile Steenkamp
    last modified by Emile Steenkamp
  • Is there a Salesforce app for Outlook that works with Remedyforce?

    Is there a Salesforce app for Outlook that works with Remedyforce?
    Bob Nelson
    last modified by Bob Nelson
  • On Change Scheduler, while creating filter condition it should support OR operator

    score5
    Active
    1 vote
    In Change Schedule window, filter conditions can only be joined as AND operator. It would be helpful if we have OR operator to join the filter conditions.   Basic use case can be: Change schedule for Category=...
    Tejas Deshmukh
    last modified by Tejas Deshmukh
  • Support What's New

    Release Calendar  BMC Helix Remedyforce Winter 20 P3 is available for self-upgrade! BMC Helix Remedyforce: How to Self Upgrade a Remedyforce Sandbox to the Latest Version?   Latest Version: BMC Helix Re...
    James Dubcak
    last modified by James Dubcak
  • Top Viewed BMC Helix Remedyforce Knowledge Articles

    Remedyforce Top 25 Viewed Knowledge Articles.  Each month we will update the list to provide the most used documents for the past month...Updated 02-Jul 2020.   Article # Title 000139904 How to Configure...
    Jair Ramos
    last modified by Jair Ramos
  • Queue required is not marked with red pipe! Please add 2 field sets - one with not required and other with required which could be used with validation rules. User are getting frustrated as it does not show required.

    score120
    Below Review Threshold
    24 votes
    Agents are getting frustrated as this does not align with other layouts. Please consider this. Almost every customer asking for this. Why this is inconsistent with other fields.   Queue required is not marked wi...
    kedar zavar
    last modified by kedar zavar
  • Add highlighting of new records to other modules besides Incidents

    score105
    Not Planned
    21 votes
    Highlighting of new records is only available for Incidents, but it would be extremely helpful in other modules such as Tasks and Service Requests.     Screenshots from Remedyforce Administration:
    Mitchell Koffman
    last modified by Mitchell Koffman
  • Helix Support: Creating a Workflow Rule is Faster Than you Think

    There are different automation tools from Salesforce we can use to customize the BMC Heli Remedyforce application. Workflow rules in Salesforce are a great tool to automate certain business processes.   Have you...
    Jair Ramos
    last modified by Jair Ramos
  • How can I view inactive Categories?

    I am working on cleaning up our Categories and would like to reference those that have been inactivated.  For example, one of those should be activated once again.  The data extract gives me my complete list...
    Heather Drews
    last modified by Heather Drews