• BMC Helix Remedyforce: How to Display the Category Tree View in Self Service 3.0 - INCLUDES VIDEO

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Di...
    Knowledge Admin
    last modified by Knowledge Admin
  • Make all list of fields should be available for manged cmdb class's field sets

    score45
    Not Planned
    9 votes
    Right now for manged cmdb classes only custom fields are available in field set. It should show all list of fields which are available on base element class.   For custom cmdb class, list of all fields are avai...
    Sneha Wakale
    last modified by Sneha Wakale
  • Salesforce Security Alert!  Changes to Guest User Security

    UPDATE: April 23, 2020:  The Guest User Security changes will be auto-enabled in the Salesforce Summer '20 release WITH opt-out and disable options available.  The settings will be enforced in the Winter '21...
    Virginia Leandro
    last modified by Virginia Leandro
  • BMC Helix Remedyforce : Clients Unable to See <Blank> Field in Remedyforce Self Serivce Ticket Layout

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Al...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce : Ticket layout  Self Service is Not Available for Staff

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce: Create entry screening questionnaire in Self Service due to COVID

    My name is Michelle Wettengel and I am a BMC Helix Remedyforce Business Relationship Manager. I have been working with Jeff Snow, Interim CIO and Director of IT Operations at SUNY Schenectady County Community College ...
    Michelle Wettengel
    last modified by Michelle Wettengel
  • BMC Helix Remedyforce : How to Map Input to Subject Field on Tasks in Proper Order?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Ma...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedyforce: Create a flag into a Contact form to migrate it to User form

    score5
    Below Review Threshold
    1 vote
    Hi guys,   I am on a customer that already uses Salesforce as CRM. They have a lot of contact users. So my ideia born with my need.   I suggest that a flag into Contact form to migrate the contact as a use...
    rodrigo barcat
    last modified by rodrigo barcat
  • Refresh the page after clicking "Assign to me" button and using Activity feed

    score15
    Not Planned
    3 votes
    The Remedyforce Console page should be refreshed when the staff user uses "Assign to me" button for assigning the ticket to himself, or Activity feed for sending notes or emails.   The reason for this is that w...
    Sonja Repo
    last modified by Sonja Repo
  • Filter by Multiple Status Values in the Self Service Portal

    score20
    Not Planned
    4 votes
    Expand the ability of filtering by Status in the "My Activity" section of the Self Service Portal.    Allow the end user to filter by multiple status values, not just one.
    Damon Gravning
    last modified by Damon Gravning
  • Advanced logic support for Change Schedule, CMDB Advanced Filters and Suggested Owners & Queue Auto Assignment

    score45
    Below Review Threshold
    9 votes
    ‘Change Schedule’ and ‘CMDB Advance Filter’, should support OR operator along with advanced rule logic. Currently we are able to create the filter conditions using AND operator and not able to ...
    Tejas Deshmukh
    last modified by Tejas Deshmukh
  • Better reporting for service request forms.

    score280
    Product Team Review
    56 votes
    -Currently it is very hard to get the reports on service form fields unless you do mapping of fields done on service request configuration -  The only other table which we can use “Service Request Input De...
    kedar zavar
    last modified by kedar zavar
  • Ability to generate reports on Service Desk Portal Searches

    score110
    Duplicate
    22 votes
    As a product manager, I want to have the ability to create a report on the searches done by the users from the Server Desk Portal.  This ability will present me with the ability to validate if I am providing the ...
    Faye Valencia
    last modified by Faye Valencia
  • BMC Helix Remedyforce - How to Create a Custom Field on Remedyforce Objects?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • REST API - Create the capability to update incident record using a qualification rather than entryID

    score25
    New
    5 votes
    Question: Can we use PUT with specific qualification parameter to update a record ? I tried ?q='Incident Number'="INCXXX1234" on HPD:IncidentInerface form, but says method not allowed. But works with entryid. Is ...
    Arturo Alejo
    last modified by Arturo Alejo
  • BMC Helix Remedyforce: IC/Asset button (on incident console) always open the same list

    Hi team,   I have noticed strange behavior when I click the button to open the Configuration Item/Assets window (with ci's grid). I created the layouts of the lists as the client requested, but whenever I click ...
    rodrigo barcat
    last modified by rodrigo barcat
  • Remedyforce Console Configuration Item (CI) lookup defaults to show only CI's linked to client instead of all.  How do I configure it to show all?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce - Troubleshooting Single Sign On SSO with Remedyforce Using OneLogin

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce Live Chat Agent status

    We are currently running a pilot of the BMC Helix Remedyforce Live Chat. I was wondering is someone managed to get an overview of the Agent Status. There is, as I am known, no build-in option for this.
    Jarik Pruim
    last modified by Jarik Pruim
  • Restrict search results based on User asscoiation Company Or Region

    score5
    New
    1 vote
    I am just wondering when you do a search for a location (site) it displays everything with that name in it. What I am wondering is if someone is associated with a specific company that has specific regions, not everyt...
    Arturo Alejo
    last modified by Arturo Alejo