• Can we Make the SuperBox/Didn't find what you are looking for? and Links more Visible to the Users

    score30
    Active
    6 votes
    Can we Make the Superbox and the Didnt Find what you are looking for more Visible to the Users. Similarly can we Make the font more Bold so that It can be seen better. Four things that we see often from users who are...
    Alan Mascarenhas
    last modified by Alan Mascarenhas
  • BMC Helix Remedyforce : Is it Possible to Integrate Remedyforce with any Third Party Tool?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk APPLIES TO: All vers...
    Knowledge Admin
    last modified by Knowledge Admin
  • Use of categories in the portal SS3.0

    score55
    Below Review Threshold
    11 votes
    Hello,   I would like to suggest a new use of categories in the portal. I attached a PDF with the suggestion in this email.     Open PDF > Click in Request a Service > Click IT Shopping....
    Gustavo Pedrinho
    last modified by Gustavo Pedrinho
  • BMC Helix Remedyforce Summer 20 is Generally Available!

    We are glad to announce that BMC Helix Remedyforce Summer 20 is Generally Available (GA). New user interfaces for Service Request Designer, Remedyforce Discovery Setup, and CMDB Explorer, superior user experience of t...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • BMC Helix Remedyforce: Unable to Login to Self Service Error: Login is required to access this URL

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • Agentless Discovery is not Populating Primary Client in BMC Helix Remedyforce

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Agentless...
    Knowledge Admin
    last modified by Knowledge Admin
  • See the search string entered in self service

    score95
    Below Review Threshold
    19 votes
    Problem: Currently we cannot see what people are searching on in self service, and therefor can create new Knowledge articles or service request to fulfill the needs of client. As we speak we don't have a clue what p...
    Paul Donders
    last modified by Paul Donders
  • Dynamic membership for Accounts

    Greetings,   As we add more Request Definitions to our self service portal there are some we would like to restrict. Remedyforce permits you to grant access based on Accounts and Profiles. Is it possible to cont...
    Chris Troyer
    last modified by Chris Troyer
  • Hiding Category Types in SelfService

    Hi   we are starting to implement SS, but i have come across something that i dont know how to get around.   we have custom fields called primary category and sub category that lookup to each other the pri...
    Gary Jackson
    last modified by Gary Jackson
  • Support of Account based hierarchy to view the tickets in Self service.

    score25
    Not Planned
    5 votes
    if the organization is structured with account hierarchy they would like to view the tickets created based on Account hierarchy. Example: if there are three account Account 1 which is parent Account to Account 2 and ...
    Safiya .
    last modified by Safiya .
  • Convert Incidents to Service Requests

    score30
    Not Planned
    8 votes
    Currently, BMC Remedyforce has an ability to convert Incidents to Service Requests. What's missing is copying over data from Incidents to Service Request form.   Can this functionality be added, so we don't hav...
    Nauman Javaid
    last modified by Nauman Javaid
  • Web analytics with self service

    score55
    Below Review Threshold
    11 votes
    It would be super useful to know how users interact with e.g. remedyforce self service portal. This could give a lot of insight what is useful in the portal, do users find what they are looking for and how fast etc. T...
    Peter Lunberg
    last modified by Peter Lunberg
  • Where is the BMC Helix Remedyforce Incidents with Tasks Report Type?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Where is ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Helix Remedyforce Self Service 3.0 My Profile doesn't Load if Delegate Approver Field is added

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Why doesn...
    Knowledge Admin
    last modified by Knowledge Admin
  • Would like to add links to service health tiles

    score30
    New
    6 votes
    We would like to be able to add links to the tiles in Service Health. This would make Service Health interactive allowing the user to select a link in a tile for a specific service that would take them to that service...
    John Wisdom
    last modified by John Wisdom
  • BMC Helix Remedyforce And BMC Discovery Setup and Configuration - INCLUDES VIDEO

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedyforce Self-Service Submit a Ticket

    All,   Is it possible to add a header section to the Submit a Ticket form?       The header would function just like the Rich Text User Instructions does now on the Service Request Creation form....
    Justin May
    last modified by Justin May
  • Incident Assignment Discussion

    I was unable to create a Poll on the BMC Helix Remedyforce space so going the Discussion route. I am curious how many customers rely on the OOB behavior of the Staff field being populated as the logged in user when cr...
    John Wisdom
    created by John Wisdom
  • Unable to See Date Field Icon in BMC Helix Remedyforce Console Listview Filters

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Unable to...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce - Generate a Self-Signed Certificate

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Helix Rem...
    Knowledge Admin
    last modified by Knowledge Admin