• BMC Helix Remedyforce User Group Meeting in Dallas, TX on August 19, 2019

    8/19/19 9:00 AM
    Come join us for the next Dallas User Group meeting featuring new Product Capabilities.  Members of the Product Management Team Virginia Leandro  and John Fulton be onsite to demo Chatbot capabilities, CMDB ...
    Lisa Kraas
    last modified by Lisa Kraas
    BMC Helix Remedyforce User Group Meeting in Dallas, TX on August 19, 2019

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  • Please hide "Remedyforce workspaces tab" from out of box ServiceDesk Staff Permission Set.

    score30
    Below Review Threshold
    6 votes
    - BMC recommends to use out of box permission sets however the out of box permission set has lot of extra access - We od not want to maintain one more permission set and manually add all changes for patch or upgrades...
    kedar zavar
    last modified by kedar zavar
  • BMC Helix Remedyforce video series

    Get the most out of BMC Helix Remedyforce by watching our latest Video Series. This first video outlines a simple use case that will help you gain a quick understanding of how to navigate the BMC Helix Remedyforce and...
    Olivier Segers
    last modified by Olivier Segers
  • Support What's New

    Release Calendar Latest Version: BMC Helix Remedyforce Winter 19 P3, Build 201901.140.114 Remedyforce Summer 19 available as of 8/9/2019 Build 201902.99 Release notes and notices - Documentation for BMC Helix Rem...
    James Dubcak
    last modified by James Dubcak
  • BMC Helix Remedyforce Monthly Newsletter – August 2019 Edition

    Summer is in full swing and your mind is probably on fitting in that last vacation, a trip to the beach, or one last getaway.  Well we have some BMC Helix Remedyforce User Group events coming up, come meet us!...
    Michelle Wettengel
    last modified by Michelle Wettengel
  • Move "On Behalf of" field to actual Service Request form at top. Make it more visible as drop down.In center

    score20
    Below Review Threshold
    4 votes
    On behalf of is at top - not visible to users Also no control on mapping this to any of tasks or emails or in description fields Please move this to actual  service request form as a field which could be enable...
    kedar zavar
    last modified by kedar zavar
  • Service request error "Invalid Cross Reference ID"

    Some service requests, upon submitting, come up with the error "Invalid Cross Reference ID" What's causing this?
    Charlotte Forsdick
    last modified by Charlotte Forsdick
  • New CI Class to support Qliksense Platform Structure to onboard

    Hi Team,   We have came across new scenario  and want to understand whether any other organization has the same issue and if so how to capture that as new CI class / under Application itself.   Qlikse...
  • Requirements/Procedure for Testing/to Convert Portal licensed client users to Platform Licensed Client Users

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk COMPONENT: Remedyforce Spring ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Self Service merge fault and service

    Currently in Self Service clients have to choose between Submit a Fault and Request a Service to raise an incident or a service request. Is it possible to customize the same so that people just see New Ticket and then...
    Vandana Rattan
    last modified by Vandana Rattan
  • How to Create a Request Definition in Remedyforce

    This video series was designed to walk you through the basic steps you need to follow in order to create your very first Request Definition! Whether you’re new to Remedyforce or have experience in creating Reque...
    Mike Leveiller
    last modified by Mike Leveiller
  • Easy CI lookup filtering for SRD- SelfService

    score40
    Below Review Threshold
    8 votes
    When an Input field of Lookup type is created for Base Elements, it shows all CIs in the CMDB. It will be better if there is an ability of predefined filter so that when an End User is using that lookup while submit...
    Amit Jaiswal
    last modified by Amit Jaiswal
  • Auto size text area incident template (SS3.0)

    score20
    Not Planned
    4 votes
    Enable automatic adjustment of text field size in incident templates in the service portal. In most cases, we need to put step by step in the description field and in this case the user experience becomes unfriendly ...
    Gustavo Pedrinho
    last modified by Gustavo Pedrinho
  • Request Status and Update

    Olivier Segers
    last modified by Olivier Segers
  • Request Processing and Fulfillment

    Olivier Segers
    last modified by Olivier Segers
  • Search the IT Knowledge Base

    Olivier Segers
    last modified by Olivier Segers
  • Request an IT Service

    Olivier Segers
    last modified by Olivier Segers
  • Open, close and track status of incidents and requests

    Olivier Segers
    last modified by Olivier Segers
  • Chatbot Usage for Service Requests

    Olivier Segers
    last modified by Olivier Segers
  • End user selfservice attachment is unavailable in Remedyforce console

    Hello, when a user submits an Incident from the Remedyforce selfservice attaching a file, in the console the ticket is available but the attachment is not. It happens only to some users: in particular users whose pr...
    Francesca Priante
    last modified by Francesca Priante