• How to Configure and Use BMC Helix Remedyforce Global Search

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Co...
    Knowledge Admin
    last modified by Knowledge Admin
  • Error: Undefined tab in Global Search when Searching Using Remedyforce Global Search.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Error: Un...
    Knowledge Admin
    last modified by Knowledge Admin
  • Mass move inputs in Request Details

    score40
    New
    8 votes
    Moving a large number of items in the Inputs section of a Request Details takes so long if you have a large amount of inputs. for instance we have a request that have over 200 inputs. if i add one or more entries that...
    Derrick Crew
    last modified by Derrick Crew
  • Enhanced Query builder for quickviews

    score90
    Below Review Threshold
    18 votes
    Hi all, Currently you can define filters for quickviews, but especially data related items are tricky and require extra steps.   Let's say I want a view for all my tickets created today, I have to set my view ...
    Paul Donders
    last modified by Paul Donders
  • QuickView in Console - Allow admins the ability to modify the default QuickViews

    score40
    Below Review Threshold
    8 votes
    There are many default QuickViews in the Remedyforce Console that could be useful to our organization if we could show different Selected Fields, different columns in the Table View, and different options in the Chart...
    Dan Bontrager
    last modified by Dan Bontrager
  • Automatically match incoming emails via Message-id (Auto Incident Matching)

    score235
    Product Team Review
    47 votes
    We get a lot of customers who cc various people on incoming emails to our EmailListener service. Sometimes these other people reply to the message and as our EmailListener is still cc'd, it creates duplicate Incidents...
    Harry Manley
    last modified by Harry Manley
  • We need feature to Merge the tickets apart from Incident Matching.

    score45
    Below Review Threshold
    9 votes
    We need feature to Merge the tickets apart from Incident Matching.
    Ramesh Pal
    last modified by Ramesh Pal
  • Remedyforce Pentaho Files for Configuration Migration - Summer 18 and Later

    Pentaho transformation and job files  to migrate configuration data (Such as Service Requests, SLAs, Templates, etc.) from Sandbox to Production or vice versa.   Please be aware this package only works with ...
    Virginia Leandro
    last modified by Virginia Leandro
  • How to Modify the mapping or add a custom class on BMC Helix Remedyforce Discovery Sync?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk COMPONENT: Remedyforce Winter ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Self service - Ticket form

    Hello, Do you know if is possible add fields in this section? I don't find this field set or page layout.     Regards,
    LESLIE MILLAN
    last modified by LESLIE MILLAN
  • Within a Remedyforce Ticket, add the ability to copy and paste screenshots.  Change the "Note" section to be rich text instead of HTML

    score230
    Product Team Review
    46 votes
    Can you add the ability to copy and paste screenshots into tickets?    If you change the Notes to  rich text instead of HTML, I believe this would allow users to paste screenshots into tickets inst...
    Debbie Brown
    last modified by Debbie Brown
  • Provide ability to set Queue on Category for Auto Routing Incidents (Out of box setting)

    score305
    Product Team Review
    61 votes
    Lot of customers want to assign Incidents based on Category based on SMEs etc it woudl be nice to have an option to assign Queues on category form and setting to enable assignments if this queue is populated.   ...
    kedar zavar
    last modified by kedar zavar
  • BMC Helix Remedyforce YouTube Support Video Index

    Module BMC Helix Remedyforce YouTube Videos Administration Configuring Remedyforce Urgency Assignment Order How to Configure Automatic Record Assignment in Remedyforce How to Create a Client in Remedyforce ...
    James Dubcak
    last modified by James Dubcak
  • Asset/CI Outage notify clients

    score20
    Not Planned
    4 votes
    Hi,   In BMC remedyforce, service outage is linked with affected services. We would like to extend this functionality to send Service Outage email notifications to Clients mapped with Asset/CI? Asset / CI is ...
    Mangesh Shinde
    last modified by Mangesh Shinde
  • If invalid category or template, give error when leave the field

    score20
    Not Planned
    4 votes
    On an incident, if a support user types in an invalid template name or category, they don't get an error until they attempt to save the record. Would be better to give them an error when they leave the field.
    Anne Brock
    last modified by Anne Brock
  • Lookup filter for Broadcast and Base Element

    score20
    Not Planned
    4 votes
    Hi all,   Currently we have lookup filters for Incident, Change, Release, Task and Problem.   We would like to have the same functionality for Broadcast and for Base Element, that way all is equal across t...
    Paul Donders
    last modified by Paul Donders
  • Ticket layout in Remedyforce not available for Sys Admin.

    Recently Installed BMC Helix Remedyforce into our production org, options for Self Service Ticket Layout and Tile Visibility and order are not available. May you please provide additional resources or support in this ...
    Gisela Thirakul
    last modified by Gisela Thirakul
  • How to change the Display Name for Remedyforce SelfService?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • Why the change request is locked ,I still can edit the record

    Hi, After I approval the change request , the record is kept to "lock", there is a "unlock the record" button on the change form. But I can still edit the description field and add link to CI, It seems that the recor...
    Maggie Meng
    last modified by Maggie Meng
  • Remedyforce Monthly Newsletter – April 2019 Edition

    Time to do some spring cleaning?  Connect with your designated BRM for a health check.  Together we can look at ways to help your company get the most from your ITSM solution.  See how other customers h...
    Michelle Wettengel
    last modified by Michelle Wettengel