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BMC Helix Remedyforce Does Not Prompt the End User for Approval When Using BCM Remote Control from the Remedyforce CMDB This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: BMC Helix... 
Add option to Clone function to allow CI links to be added to new object 60Below Review Threshold
12 votesOn occasion, we have change requests that needto be withdrawn and cloned (which is part of our procedure when an implemention date is approved and then the date needs to change). These change request may have nu... 
Use CI information while filling in a Service Request 50Not Planned
10 votesWe are often asked by our department why we do not rely on/use CI information coming from the CMDB when setting up a Service Request. One use case was described in an older discussion, see Conditional flag on ... 
BMC Helix Remedyforce Discovery FAQ This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk DETAILS: Remedyfor... BMC Helix Remedyforce Recent Videos We think the videos index page BMC Helix Remedyforce YouTube Support Video Index has grown to the point were it would be beneficial to have an abbreviated page. The BMC Helix Remedyforce YouTube Support Video In... 
Ability to Filter Duplicate Attachments from Email Conversation 30New
6 votesCurrently, the Email Conversation Settings | Email Signature Filter Rules allow admin to filter attachment with names and Attachments with certain extensions and size less than. Please provide an addi... 
Ability to add custom field in the Service Outage form located in Remedyforce Administration 0Active
0 votesWe would like to be able to have available field sets in the Service Outage Object in order to add custom field on it and display them in the Service Outage Layout located at Remedyforce Administration tab > Manage... 
Remedyforce/Salesforce Training Has BMC developed a Remedyforce/Salesforce administration formal training course? Everything I've learned has been through digging in and talking to the help desk (they've been great) but there is so much more I could... 
How to modify the Incident print report? This is the report that pulls when you have an incident opened an you want to print it. You go to Actions and select Print or Print to PDF. Any help would be appreciated. 
Allow Option to Remove "Next Approver" Field for Multiple Approvals 40New
8 votesCurrently, in Remedyforce Self-Service Portal 3.0, if you select multiple Service Requests to approve, the User lookup field for Next Approver will always display, even if the approver does not (and should not) have t... 
Self Service Global Search 25Not Planned
5 votesOur users are confused by having 2 separate search boxes. When they want to look at their existing ticket, they are typing the # into the search box on the home page. That does nothing so they have to reach out ... 
Ability to add approval reference fields in a Visualforce template 25Not Planned
5 votesWe would like to be able to add Approval's field references within a Visualforce template similar as Text templates. Currently this can be done only using Apex Classes and custom components. Also we would like... New RD Response Type 45Not Planned
9 votesWe often run into a need for a "table" style input field. The main reason is we have a form and we want to request the access for multiple users. So we need to collect the same data (columns) for X number of users. So... How to Hide Request Definitions (Service Requests) in Self Service for Certain Accounts & Profiles in BMC Helix Remedyforce This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk DETAILS: Yo... Error: Site is Down for Maintenance when accessing force.com/login page for Staff login in BMC Helix Remedyforce This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: When tryi... BMC Helix Remedyforce - How to Create a Service Outage This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Cr... service portfolio Hi, i was wondering if Remedyforce is offering a module for a Service Portfolio Management, showing planned and retired services and furthermore allowing the user to get an overview of the current services with addit... 
Disable Reassignment button on approval in self service 40Not Planned
8 votesIssue; The reassignment of approvals can be useful in Self service, but we face some issues, challenges related to this. When Reassigning it can be the case that the new approver DOESN'T have access/permission... 
In Remedyforce What are Email Services and How They are Configured. This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: ANSWER... Would like to be able to Search other Fields that Instance Name for CIs in Lookups on Service Requests in Remdyforce Self Service 60Not Planned
12 votesIf you add a lookup to CIs in a Request Definition, when you open the Service Request in Self Service the Search/Type Ahead only searches the Instance Name. Would like to be able search other fields in the same ...