Announcement 1 BMC Helix Remedyforce Monthly Newsletter – January 2020 Edition
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Create the “Create and Link a Release to Incident” button 10Active
2 votesRemedyforce currently has buttons to "Create and Link Change Request to Incident", "Create and Link Problem to Incident", and "Create and Link Task to Incident". A Release (Project) can also be spawned via a Inc... 
BMC Helix Remedyforce Recent Videos We think the videos index page BMC Helix Remedyforce YouTube Support Video Index has grown to the point were it would be beneficial to have an abbreviated page. The BMC Helix Remedyforce YouTube Support Video In... 
Top Viewed BMC Helix Remedyforce Knowledge Articles The Remedyforce Top 25 Knowledge Articles. Each month we will update list to provide the most used documents for the past month...Updated 17-January 2020 Article # Title 000139904 How to conf... Support What's New Release Calendar Latest Version: BMC Helix Remedyforce Summer 19 P3 Revised, Build 201902.99.111 pushed to Production December 13, 2019. Release notes and notices - Documentation for BMC Helix Remedyforce 20.19.02... BMC Helix Remedyforce Monthly Newsletter – January 2020 Edition On behalf of the entire BMC Helix Remedyforce Team, we would like to wish you a happy and prosperous New Year! We are starting the 20's off with a roar keeping you informed of all the vital information yo... 
How to Chat with BMC Helix Remedyforce Support - INCLUDES VIDEO This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Ch... 
BMC Helix Remedyforce - How to Calculate Business Working Hours and Days for an Incident Record This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Ca... Add an admin option to expand service request instructions by default 165Below Review Threshold
33 votesWe have numerous use cases where a service owner would like specific instructions on each service request, but they need all the instructions to be visible to make sure the user sees them. Typical user behavior ... 
Missing "assign categories assign templates assign status" buttons when editing layout Not sure which permission I'm missing? In my org, when I go Remedyforce Administration/Application Settings/Consoles – click on “default Setting for Profiles” and then go to “Create/Edi... 
Time Tracking Across All Objects 35Not Planned
7 votesOn the ACTION CLOSE form of Incidents and Service Request there is a filed called "Time Spent" that allows the Staff to enter the time they worked on the ticket in minutes. This field in not available to CHANGES and T... Allow warning messages vs. only validation rules 130Below Review Threshold
26 votesUnder our organiztion's Change Management policy, we require that certain actions occur before other actions (e.g. the change request must be fully approved before any implementation can occur). We have date fie... BMC Helix RemedyForce Validation Rule to Ensure Staff Field is Populated when the Status is Set to "Completed" This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to cr... BMC Helix Remedyforce - Report on Notes and Attachments. This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Is it pos... How to Remove the Submit a Ticket Option from the Self Service in BMC Helix Remedyforce This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Re... How to Make Fields Required in BMC Helix Remedyforce? This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: &... BMC Helix Remedyforce - Insufficient Privileges Error when Accessing the Self Service Link of a Request Definition This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Insuffici... BMC Helix Remedyforce - How to Add Incident fields to the Service Request form for View Tickets and Requests tab in Self Service. This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: &... Hide service request input fields from self service but not staff console How can I hide service request input fields from the self service portal but not the staff's console view? 
Allow configuration of the subject line in the email conversation settings 330Product Team Review
66 votesIf you have an incident or task and select Actions->Email, then the subject line always shows as Incident <Incident Number> or Task <Task Number> as per the screenshot below. I k... 
Mapping Requested By to Caller Name Because our users can create tickets and requests in self service on behalf of other people (which is great!) we would really like to be able to populate the Caller Name field on Incidents and Service Requests with th... 