• Remedyforce How to change Status of Open ticket from Waiting on customer to In Progress if email is received

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk COMPONENT: Remedyforce Summer ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedyforce Approval Process Field Update not firing Process Builder or Workflows.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk COMPONENT: Remedyforce Winter ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Service outage action history

    Our internal teams working on Incidents, problems are constantly changing between teams so it is not viable for them to use the Service Outage in Workspaces.   For them to use this it will need to be similar in ...
    Emile Steenkamp
    last modified by Emile Steenkamp
  • How to make Pentaho Utility to Connect to Salesforce in a Proxy Environment?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk COMPONENT: Remedyforce Spring ...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to Sync users from Microsoft Azure to Remedyforce?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk COMPONENT: Remedyforce Winter ...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to Mass Delete Records from Remedyforce.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk COMPONENT: Remedyforce Spring ...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to Determine Who Changed the Users Password in Remedyforce.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk QUESTION: How to Determine Wh...
    Knowledge Admin
    last modified by Knowledge Admin
  • Whenever Remedyforce Incident is created from Email Services, under Action History it says Email Sent either it should say Email Received.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk COMPONENT: Remedyforce Summer ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedyforce Error: Attempt to De-Reference a null Object. When Accessing a Particular Request Definition.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk PROBLEM:     Erro...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedyforce Error Sending an Email from Incident. Error: SINGLE_EMAIL_LIMIT_EXCEEDED, Failed to Send Email

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk PROBLEM: Getting error while...
    Knowledge Admin
    last modified by Knowledge Admin
  • SLA Notification not going from Remedyforce

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk PROBLEM: SLA Notifications n...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedyforce: FIELD_CUSTOM_VALIDATION_EXCEPTION  field integrity exception: unknown invalid user or group

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk PROBLEM: Problem: A user X h...
    Knowledge Admin
    last modified by Knowledge Admin
  • End user should able to see Asset/CI list belonging to him or his company on Self-service portal on service request form

    score10
    New
    2 votes
    We have added the Configuration Item / Asset field on Self Service Portal On Incident form. CI/Assets are get automatically filtered based on Currently logged user or based on his company account.   The end user...
    Sneha Wakale
    last modified by Sneha Wakale
  • Remedyforce Monthly Newsletter – February 2019 Edition

    It is February and our Remedyforce team wants to let you know how much we care about our customers!  We take pride in your achievements and when your company becomes a reference we LOVE to share your success stor...
    Michelle Wettengel
    last modified by Michelle Wettengel
  • Ability to select if non-working hours should be saved in Total Work Time field

    score50
    New
    10 votes
    We would like to be able to store the total work time that an staff member spent in an incident record out of business hours in the OOTB field Total Work time, currently Total Work Time field only saves the time effor...
    Paul Gonzalez
    last modified by Paul Gonzalez
  • Approval process NO_APPLICABLE_PROCESS error

    We had set an approval process for Hardware service requests which was working perfectly fine. Now I have to make amendments to the Entry Criteria to submit only particular hardware requests (criteria based on a text ...
    Vandana Rattan
    last modified by Vandana Rattan
  • Add ability to restrict categories by account

    score205
    Product Team Review
    41 votes
    Add the ability to restrict categories by account for the category tree available in the "Submit a Ticket" function in the self service Portal. The use case is we have over 200 Services that only need to be seen at sp...
    Patrick Capen
    last modified by Patrick Capen
  • Agreement - Milestone and Actions

    score10
    Below Review Threshold
    2 votes
    Within the milestone and actions – Actions option, it would be good if this option supported ‘Update’ in particular, update the Owner, or Queue. Doesn’t seem sense to have pick-list field wit...
    Brett Langley
    last modified by Brett Langley
  • Creating a Tab to Display User Information

    Hi, what is the best way to go forward in allowing my service desk team to have a tab that would display all user information (as read only). I want this to be a tool for them to validate complaints or issues raised b...
  • Ability to Customize Remedyforce Category form

    score35
    New
    7 votes
    Currently in RF Administration --> Configure Application --> Category --> New, Following fields are visible: 1. Category 2. Abbreviation 3. Category Type 4. Parent Category 5. Category Description...
    Satrughan Mahato
    last modified by Satrughan Mahato