• Hide/unhide fields in the console

    score5
    Below Review Threshold
    1 vote
    In the console we use various fieldsets. Since there is a limitation on 10 fieldsets we combine fields for multiple purposes in one fieldset. But: not all fields are relevant for every single purpose. So, based on cri...
    Bert Bäcker
    last modified by Bert Bäcker
  • Change OOB Staff Assignment Behavior

    score45
    New
    9 votes
    We would like the OOB behavior when creating an incident via the Remedyforce Console that results in the Staff being populated with the logged in user value to be removed or at a minimum be changed to allow it to be e...
    John Wisdom
    last modified by John Wisdom
  • Self Service 3.0 - Provide simple way to group "Common request" by department or categories

    score300
    Product Team Review
    60 votes
    Current option not user friendly. We would like below to increase usability. Saves time Easy to browse Easy to see available forms Shows count Gives admins to list forms  as needed      ...
    kedar zavar
    last modified by kedar zavar
  • SMS Notification

    How can we push SMS notification in BMC Remedyforce on different events? For example, when status changes of any incident, SMS notification send to the record owner. Same when we assign someone on any incident, said...
    Babar Shamsi
    last modified by Babar Shamsi
  • Add "Approvals" Panel to Incident(ticket) Display - Self Service

    score20
    Not Planned
    4 votes
    Please expose "Approvals" panels on Incidents(Ticket) view which is currently only visible on Service Request.  
    Josh Lenning
    last modified by Josh Lenning
  • Error when I try to open incident by email

    Hi guys,   I am using some layouts and have 3 processes (process builder) created.   Using RF from console, staff can works fine (open, work, and close tickets), but when I try to open tickets from e-mail,...
    rodrigo barcat
    last modified by rodrigo barcat
  • BMC Helix Remedyforce Monthly Newsletter – October 2020 Edition

    Are you feeling trapped, stuck in a rut?  Looking for a way to move your helpdesk forward?  The BMC Helix Remedyforce BRM team is here to help!   RSVP to the free monthly Support Webinar series and...
    Michelle Wettengel
    last modified by Michelle Wettengel
  • BMC Helix Remedyforce - How to convert Incident into Service Request?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: BMC Helix...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce: How to Uninstall Remedyforce Package

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Un...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce Education

    This document is designed to explore the BMC Helix Remedyforce Education Path whether you are looking to become more familiar with the product or if your intention is to become Remedyforce Certified. There is a wealth...
    Michelle Wettengel
    last modified by Michelle Wettengel
  • Scheduling my first report... Cannot find desired users

    I am scheduling my first report to send an email.  When I look to select users to receive this report, I am presented with only a couple and there is no rhyme or reason to the users I see.  How to expand the...
    Heather Drews
    last modified by Heather Drews
  • BMC Helix Remedyforce: Ability to Modify Self Service Submit a Ticket Page and View Tickets and Requests Page differently

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Is it pos...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Remedyforce Importing User from Pentaho

    Hi All,   I have configured Pentaho -> LDAP 2.0 With Permissions.zip ->TransferLDAPInfo.kjb file as per Importing Salesforce Platform license users with assigned permission sets from an LDAP server - Doc...
    S. Abu Owais Bin Nasar
    last modified by S. Abu Owais Bin Nasar
  • Remedyforce Pentaho Files for LDAP Integration and Use of Permission Sets

    The attachment to this document includes Pentaho transformation and job files to import data from LDAP into Remedyforce.  This package is designed specifically to support permission sets and has the ability to as...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • Lightning Web Components for Service Catalog

    In this release, we are designing lightning web components for consuming the service catalog. Similar to the other lightning web components designed in previous releases, the look and feel will be Lightning. We expect...
    Nikhil Deshpande
    created by Nikhil Deshpande
  • BMC Helix Remedyforce : How to Enable Text Scrolling in the Broadcast Banner for Self Service

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: How to E...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce : After Summer 20 Release Request Definition Inputs Fields does not Display

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk APPLIES TO: Summer 2...
    Knowledge Admin
    last modified by Knowledge Admin
  • ServiceDesk Client Profile - Permissions needed to see flow standard component triggered in Lightning Home page

    Hy Guys;   I have to types of images displayed at Home Lightning Page:   1) Image displayed by a custom component in XML with reference to a static resource ==> Ok, every user with ServiceDesk Client pr...
    Carlos Valle
    last modified by Carlos Valle
  • BMC Helix Remedyforce - How to Prepare for Salesforce Instance Refresh from NA# to NA#

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Pr...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce : Notifications are Not being Sent to Queue Members when Task Created from an Incident or Service Request is Reassigned to a Queue.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Notificat...
    Knowledge Admin
    last modified by Knowledge Admin