• BMC Helix Remedyforce Does Not Prompt the End User for Approval When Using BCM Remote Control from the Remedyforce CMDB

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: BMC Helix...
    Knowledge Admin
    last modified by Knowledge Admin
  • Add option to Clone function to allow CI links to be added to new object

    score60
    Below Review Threshold
    12 votes
    On occasion, we have change requests that needto be withdrawn and cloned (which is part of our procedure when an implemention date is approved and then the date needs to change).  These change request may have nu...
    Dan Bontrager
    last modified by Dan Bontrager
  • Use CI information while filling in a Service Request

    score50
    Not Planned
    10 votes
    We are often asked by our department why we do not rely on/use CI information coming from the CMDB when setting up a Service Request.   One use case was described in an older discussion, see Conditional flag on ...
    Florian Kroell
    last modified by Florian Kroell
  • BMC Helix Remedyforce Discovery FAQ

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk DETAILS: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce Recent Videos

    We think the videos index page BMC Helix Remedyforce YouTube Support Video Index has grown to the point were it would be beneficial to have an abbreviated page.  The BMC Helix Remedyforce YouTube Support Video In...
    James Dubcak
    last modified by James Dubcak
  • Ability to Filter Duplicate Attachments from Email Conversation

    score30
    New
    6 votes
    Currently, the Email Conversation Settings | Email Signature Filter Rules allow admin to filter attachment with names and Attachments with certain extensions and size less than.     Please provide an addi...
    Quang Du
    last modified by Quang Du
  • Ability to add custom field in the Service Outage form located in Remedyforce Administration

    score0
    Active
    0 votes
    We would like to be able to have available field sets in the Service Outage Object in order to add custom field on it and display them in the Service Outage Layout located at Remedyforce Administration tab > Manage...
    Paul Gonzalez
    last modified by Paul Gonzalez
  • Remedyforce/Salesforce Training

    Has BMC developed a Remedyforce/Salesforce administration formal training course? Everything I've learned has been through digging in and talking to the help desk (they've been great) but there is so much more I could...
    Matthew Hobbs
    last modified by Matthew Hobbs
  • How to modify the Incident print report?

    This is the report that pulls when you have an incident opened an you want to print it. You go to Actions and select Print or Print to PDF. Any help would be appreciated.
    Vicki Poe
    last modified by Vicki Poe
  • Allow Option to Remove "Next Approver" Field for Multiple Approvals

    score40
    New
    8 votes
    Currently, in Remedyforce Self-Service Portal 3.0, if you select multiple Service Requests to approve, the User lookup field for Next Approver will always display, even if the approver does not (and should not) have t...
    David Krueger
    last modified by David Krueger
  • Self Service Global Search

    score25
    Not Planned
    5 votes
    Our users are confused by having 2 separate search boxes.  When they want to look at their existing ticket, they are typing the # into the search box on the home page. That does nothing so they have to reach out ...
    Joshua Lenning
    last modified by Joshua Lenning
  • Ability to add approval reference fields in a Visualforce template

    score25
    Not Planned
    5 votes
    We would like to be able to add Approval's field references within a Visualforce template similar as Text templates. Currently this can be done only using Apex Classes and custom components.   Also we would like...
    Paul Gonzalez
    last modified by Paul Gonzalez
  • New RD Response Type

    score45
    Not Planned
    9 votes
    We often run into a need for a "table" style input field. The main reason is we have a form and we want to request the access for multiple users. So we need to collect the same data (columns) for X number of users. So...
    Joshua Lenning
    last modified by Joshua Lenning
  • How to Hide Request Definitions (Service Requests) in Self Service for Certain Accounts & Profiles in BMC Helix Remedyforce

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk DETAILS:   Yo...
    Knowledge Admin
    last modified by Knowledge Admin
  • Error: Site is Down for Maintenance when accessing force.com/login page for Staff login in BMC Helix Remedyforce

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: When tryi...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce - How to Create a Service Outage

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Cr...
    Knowledge Admin
    last modified by Knowledge Admin
  • service portfolio

    Hi, i was wondering if Remedyforce is offering a module for a Service Portfolio Management, showing planned and retired services and furthermore allowing the user to get an overview of the current services with addit...
    Maria-Magdalena Formeier
    last modified by Maria-Magdalena Formeier
  • Disable Reassignment button on approval in self service

    score40
    Not Planned
    8 votes
    Issue;   The reassignment of approvals can be useful in Self service, but we face some issues, challenges related to this. When Reassigning it can be the case that the new approver DOESN'T have access/permission...
    Paul Donders
    last modified by Paul Donders
  • In Remedyforce What are Email Services and How They are Configured.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: ANSWER...
    Knowledge Admin
    last modified by Knowledge Admin
  • Would like to be able to Search other Fields that Instance Name for CIs in Lookups on Service Requests in Remdyforce Self Service

    score60
    Not Planned
    12 votes
    If you add a lookup to CIs in a Request Definition, when you open the Service Request in Self Service the Search/Type Ahead only searches the Instance Name.  Would like to be able search other fields in the same ...
    James Dubcak
    last modified by James Dubcak