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Hide/unhide fields in the console 5Below Review Threshold
1 voteIn the console we use various fieldsets. Since there is a limitation on 10 fieldsets we combine fields for multiple purposes in one fieldset. But: not all fields are relevant for every single purpose. So, based on cri... 
Change OOB Staff Assignment Behavior 45New
9 votesWe would like the OOB behavior when creating an incident via the Remedyforce Console that results in the Staff being populated with the logged in user value to be removed or at a minimum be changed to allow it to be e... 
Self Service 3.0 - Provide simple way to group "Common request" by department or categories 300Product Team Review
60 votesCurrent option not user friendly. We would like below to increase usability. Saves time Easy to browse Easy to see available forms Shows count Gives admins to list forms as needed ... 
SMS Notification How can we push SMS notification in BMC Remedyforce on different events? For example, when status changes of any incident, SMS notification send to the record owner. Same when we assign someone on any incident, said... 
Add "Approvals" Panel to Incident(ticket) Display - Self Service 20Not Planned
4 votesPlease expose "Approvals" panels on Incidents(Ticket) view which is currently only visible on Service Request. 
Error when I try to open incident by email Hi guys, I am using some layouts and have 3 processes (process builder) created. Using RF from console, staff can works fine (open, work, and close tickets), but when I try to open tickets from e-mail,... 
BMC Helix Remedyforce Monthly Newsletter – October 2020 Edition Are you feeling trapped, stuck in a rut? Looking for a way to move your helpdesk forward? The BMC Helix Remedyforce BRM team is here to help! RSVP to the free monthly Support Webinar series and... 
BMC Helix Remedyforce - How to convert Incident into Service Request? This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: BMC Helix... 
BMC Helix Remedyforce: How to Uninstall Remedyforce Package This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Un... BMC Helix Remedyforce Education This document is designed to explore the BMC Helix Remedyforce Education Path whether you are looking to become more familiar with the product or if your intention is to become Remedyforce Certified. There is a wealth... Scheduling my first report... Cannot find desired users I am scheduling my first report to send an email. When I look to select users to receive this report, I am presented with only a couple and there is no rhyme or reason to the users I see. How to expand the... 
BMC Helix Remedyforce: Ability to Modify Self Service Submit a Ticket Page and View Tickets and Requests Page differently This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Is it pos... BMC Remedyforce Importing User from Pentaho Hi All, I have configured Pentaho -> LDAP 2.0 With Permissions.zip ->TransferLDAPInfo.kjb file as per Importing Salesforce Platform license users with assigned permission sets from an LDAP server - Doc... 
Remedyforce Pentaho Files for LDAP Integration and Use of Permission Sets The attachment to this document includes Pentaho transformation and job files to import data from LDAP into Remedyforce. This package is designed specifically to support permission sets and has the ability to as... 
Lightning Web Components for Service Catalog In this release, we are designing lightning web components for consuming the service catalog. Similar to the other lightning web components designed in previous releases, the look and feel will be Lightning. We expect... BMC Helix Remedyforce : How to Enable Text Scrolling in the Broadcast Banner for Self Service This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: How to E... BMC Helix Remedyforce : After Summer 20 Release Request Definition Inputs Fields does not Display This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk APPLIES TO: Summer 2... ServiceDesk Client Profile - Permissions needed to see flow standard component triggered in Lightning Home page Hy Guys; I have to types of images displayed at Home Lightning Page: 1) Image displayed by a custom component in XML with reference to a static resource ==> Ok, every user with ServiceDesk Client pr... 
BMC Helix Remedyforce - How to Prepare for Salesforce Instance Refresh from NA# to NA# This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Pr... BMC Helix Remedyforce : Notifications are Not being Sent to Queue Members when Task Created from an Incident or Service Request is Reassigned to a Queue. This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Notificat...