Announcement 1 Remedyforce Monthly Newsletter – April 2019 Edition
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How to Configure and Use BMC Helix Remedyforce Global Search This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Co... 
Error: Undefined tab in Global Search when Searching Using Remedyforce Global Search. This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Error: Un... Mass move inputs in Request Details 40New
8 votesMoving a large number of items in the Inputs section of a Request Details takes so long if you have a large amount of inputs. for instance we have a request that have over 200 inputs. if i add one or more entries that... 
Enhanced Query builder for quickviews 90Below Review Threshold
18 votesHi all, Currently you can define filters for quickviews, but especially data related items are tricky and require extra steps. Let's say I want a view for all my tickets created today, I have to set my view ... 
QuickView in Console - Allow admins the ability to modify the default QuickViews 40Below Review Threshold
8 votesThere are many default QuickViews in the Remedyforce Console that could be useful to our organization if we could show different Selected Fields, different columns in the Table View, and different options in the Chart... 
Automatically match incoming emails via Message-id (Auto Incident Matching) 235Product Team Review
47 votesWe get a lot of customers who cc various people on incoming emails to our EmailListener service. Sometimes these other people reply to the message and as our EmailListener is still cc'd, it creates duplicate Incidents... 
We need feature to Merge the tickets apart from Incident Matching. 45Below Review Threshold
9 votesWe need feature to Merge the tickets apart from Incident Matching. 
Remedyforce Pentaho Files for Configuration Migration - Summer 18 and Later Pentaho transformation and job files to migrate configuration data (Such as Service Requests, SLAs, Templates, etc.) from Sandbox to Production or vice versa. Please be aware this package only works with ... 
How to Modify the mapping or add a custom class on BMC Helix Remedyforce Discovery Sync? This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk COMPONENT: Remedyforce Winter ... Self service - Ticket form Hello, Do you know if is possible add fields in this section? I don't find this field set or page layout. Regards, 
Within a Remedyforce Ticket, add the ability to copy and paste screenshots.  Change the "Note" section to be rich text instead of HTML 230Product Team Review
46 votesCan you add the ability to copy and paste screenshots into tickets? If you change the Notes to rich text instead of HTML, I believe this would allow users to paste screenshots into tickets inst... Provide ability to set Queue on Category for Auto Routing Incidents (Out of box setting) 305Product Team Review
61 votesLot of customers want to assign Incidents based on Category based on SMEs etc it woudl be nice to have an option to assign Queues on category form and setting to enable assignments if this queue is populated. ... 
BMC Helix Remedyforce YouTube Support Video Index Module BMC Helix Remedyforce YouTube Videos Administration Configuring Remedyforce Urgency Assignment Order How to Configure Automatic Record Assignment in Remedyforce How to Create a Client in Remedyforce ... 
Asset/CI Outage notify clients 20Not Planned
4 votesHi, In BMC remedyforce, service outage is linked with affected services. We would like to extend this functionality to send Service Outage email notifications to Clients mapped with Asset/CI? Asset / CI is ... 
If invalid category or template, give error when leave the field 20Not Planned
4 votesOn an incident, if a support user types in an invalid template name or category, they don't get an error until they attempt to save the record. Would be better to give them an error when they leave the field. 
Lookup filter for Broadcast and Base Element 20Not Planned
4 votesHi all, Currently we have lookup filters for Incident, Change, Release, Task and Problem. We would like to have the same functionality for Broadcast and for Base Element, that way all is equal across t... Ticket layout in Remedyforce not available for Sys Admin. Recently Installed BMC Helix Remedyforce into our production org, options for Self Service Ticket Layout and Tile Visibility and order are not available. May you please provide additional resources or support in this ... 
How to change the Display Name for Remedyforce SelfService? This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Remedyfor... Why the change request is locked ,I still can edit the record Hi, After I approval the change request , the record is kept to "lock", there is a "unlock the record" button on the change form. But I can still edit the description field and add link to CI, It seems that the recor... Remedyforce Monthly Newsletter – April 2019 Edition Time to do some spring cleaning? Connect with your designated BRM for a health check. Together we can look at ways to help your company get the most from your ITSM solution. See how other customers h... 