• Meet the Champions: Kedar Zavar

    Hello BMC Helix Remedyforce Family,   We are happy to announce a new 'Meet The Champions' blog post series, to spotlight those awesome members who dedicate their time to help other members of our community. You ...
  • Connect BMC Remedyforce with MS Server 2012 active directory

    I want to connect BMC Remedyforce with MS Server 2012 active directory. Active directory configured on local host.       I perform all steps from BMC documents "BMC Remedyforce and Single Sign-On" (Con...
    Owais Nasar
    last modified by Owais Nasar
  • Data Loader - Import Business Service into RemedyForce CMDB

    I have difficulty to import Business Service into RemedyForce CMDB from Data Loader.   RemedyForce CMDB Screenshot: Data Loader Screenshot: Which object should I select and required fields also. ( In Remed...
    Owais Nasar
    last modified by Owais Nasar
  • Single Sign on

    I'm trying to configure Single sign-on in BMC RemedyForce by using onelogin. But failed to connect it. Getting below mentioned error when doing SAML Validator:   Results     Last recorded SAML login f...
    Owais Nasar
    last modified by Owais Nasar
  • BMC Helix Remedyforce Scheduled Pentaho Job Returning 0x1 Error In Windows Server Task Scheduler

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk DETAILS: Windows T...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedyforce Chat - only have the first name of agent shown in the conversation

    score5
    Active
    1 vote
    We would like only the first name, not the full name shown of the agent that is responding to the chat. 
    Ellen Hanson
    last modified by Ellen Hanson
  • increase the display limit in Self Service lookup fields

    Knowledge articles 000145141 and 000172229 explain how to adjust the min/max limit on lookup fields within Self Service but there still seems to be a limit of 200.   We are in need of an increase to that limit....
    Jessica Hinkal
    last modified by Jessica Hinkal
  • Remedyforce Chat – add auto messaging for agent or user/client status

    score40
    Active
    8 votes
    Through testing chat to prepare for our pilot, we found that an agent locking their PC still keeps them as Available if that was the status when locking – agents must manually select Busy or Offline to truly not...
    Dan Bontrager
    last modified by Dan Bontrager
  • BMC Helix Remedyforce How to Show Staff First Name Only in Remedyforce Chat?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Sh...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to prevent requester approving his/her own request?

    Hello. I would like to know how to prevent requester approving his/her own request?   Since we have some approvers who will submit the request as well and would like to know how to prevent this.   We use m...
    Wai Man TANG
    last modified by Wai Man TANG
  • Add an admin option to expand service request instructions by default

    score160
    Below Review Threshold
    32 votes
    We have numerous use cases where a service owner would like specific instructions on each service request, but they need all the instructions to be visible to make sure the user sees them.  Typical user behavior ...
    Dan Bontrager
    last modified by Dan Bontrager
  • How Cloud Coach expands BMC Helix Remedyforce capabilities on Project Management

    Olivier Segers
    last modified by Olivier Segers
  • Remedyforce - Run & Reinvent Podcast Episodes

      This document was created to easily find the Remedyforce Episodes of the Podcast Run & Reinvent.  Enjoy our customer's success stories!   NEW  Episode 23   Episode Discription Run &a...
    John Fulton
    last modified by John Fulton
  • How to query Inventory summary of discovered CIs in Remedyforce

    How can we generated a report of dicovered CIs using the fields in the inventory summary. For example if i want to get the device details and user for each discovered device.
    Jackline M
    last modified by Jackline M
  • Show Status on Service Requests (Self Service Portal)

    score45
    Not Planned
    9 votes
    This feels like an oversight. Please add the Status of record to the top of Service Request records in the same way that Incidents are shown.  Right now it requires an extra step  for end users to click into...
    Joshua Lenning
    last modified by Joshua Lenning
  • Present icon in 'view my activity' list view when new comment is added

    score15
    New
    3 votes
    Hi,   it would be nice to see in View my activity list view if ticket includes a new comment, there could be an icon for pointing it.   -Antti
    Antti Tapiola
    last modified by Antti Tapiola
  • BMC Helix RemedyForce CMDB tab

    In BMC Helix RemedyForce CMDB is available for all profile I want to set restriction. I want to CMDB should be modified by Administrator only.
    Owais Nasar
    last modified by Owais Nasar
  • BMC Helix Remedyforce What is Due Date Progress column in Remedyforce List view?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: What is D...
    Knowledge Admin
    last modified by Knowledge Admin
  • Assigning Record Type to Service Request/Incident via Template

    I am trying to assign different page layouts to different types of Service Requests (Software Requests, License Extensions, Project Requsts, etc). I figured the best way would be to create different record types and a...
    Jayce Canale
    last modified by Jayce Canale
  • BMC Helix Remedyforce - Salesforce Upsert Failure to Connect via Pentaho

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Pentaho j...
    Knowledge Admin
    last modified by Knowledge Admin