• Link Service Health to Broadcast & visa versa

    score10
    New
    2 votes
    It would be very useful to link or create a Service Health Outage from a Broadcast and/or create a Broadcast from a Service Health outage. Broadcasts are widely used to flag issues to support staff or indeed customers...
    Adam Williams
    last modified by Adam Williams
  • Ability to send attachments with all email notifications

    score15
    New
    3 votes
    When an attachment is added to an Incident, Service Request, Task, or Change Request, send the attachment with the email notification. This will allow the user to open the attachment from their email instead of openin...
    Beth Tulley
    last modified by Beth Tulley
  • Connect with BMC Helix Remedyforce Webinar Series

    Upcoming Webinars Month Topic Additional April BMC Helix Remedyforce Webinar Series: Salesforce Advanced Reports and Dashboards Details May BMC Helix Remedyforce Webinar Series: Configure Remedyforce LDAP Pentaho Pack...
    Ramiro Torres
    last modified by Ramiro Torres
  • Ability to generate recurring tasks one at a time

    score10
    Active
    2 votes
    Instead of creating all recurring tasks at once, create ability to generate the tasks at its schedule time and frequency.
    Beth Tulley
    last modified by Beth Tulley
  • Workflow and email alert for attachment add

    Is there a way to create a workflow where it sends a notification when an attachment is added to an incident or task?
    Beth Tulley
    last modified by Beth Tulley
  • Ability to customize form landing page by user

    score5
    Active
    1 vote
    When you open a form, could there be a way to customize which page (i.e. Details, SmartView) it opens first by user?
    Beth Tulley
    last modified by Beth Tulley
  • Self Service Categories - Ability to customize

    score5
    Active
    1 vote
    Create a way for users to customize the view of the Self Service parent and child categories -  (choose between tiles or a list)
    Beth Tulley
    last modified by Beth Tulley
  • How to Troubleshoot BMC Helix Remedyforce Request Definitions and Service Requests

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Tr...
    Knowledge Admin
    last modified by Knowledge Admin
  • I can only schedule future runs of a report to myself

    Not sure how long this has been an issue but I can only see my name under "users" when attempting to schedule a future run of a report. I have been able to add others in my org in the past.
    Kelvin Santana
    last modified by Kelvin Santana
  • How to Configure Remedyforce Surveys  - INCLUDES VIDEO

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Co...
    Knowledge Admin
    last modified by Knowledge Admin
  • Ability to apply multiple filters to one column in Remedyforce Console

    score5
    Active
    1 vote
    It would be helpful if you could apply multiple filters (separated by commas) to each column in Remedyforce Console.
    Beth Tulley
    last modified by Beth Tulley
  • Option for overdue tickets to appear in bold or color in Remedyforce Console

    score5
    Active
    1 vote
    Add an option to apply a color or make overdue tickets bold in Remedyforce Console.
    Beth Tulley
    last modified by Beth Tulley
  • Way to make completely anonymous requests in Remedyforce

    score5
    Active
    1 vote
    There is a need for a way to submit requests anonymously where only a select few users can see the requests. Also want to make it to where the Admin cannot see the request.
    Beth Tulley
    last modified by Beth Tulley
  • Progress impacted by Covid-19?

    If your Remedyforce administrator is out right now due to Covid-19 and you have requirements that must be implemented over the next 7 days send me an email.  I will assign a consultant to work with you at no cost...
    Adam Alonso
    created by Adam Alonso
  • Filter by Multiple Status Values in the Self Service Portal

    score20
    Below Review Threshold
    4 votes
    Expand the ability of filtering by Status in the "My Activity" section of the Self Service Portal.    Allow the end user to filter by multiple status values, not just one.
    Damon Gravning
    last modified by Damon Gravning
  • More QuickViews in My Dashboard

    score10
    Not Planned
    2 votes
    Can we get more than 6 QuickViews in My Dashboard? 10 would be helpful.
    Joshua Lenning
    last modified by Joshua Lenning
  • Locked Record Indicator in Remedyforce Console Views

    score20
    New
    4 votes
    Add an icon (like a lock) to indicate a record is locked on the Incidents / Service Requests / Tasks / Change Requests Views in Remedyforce Console. (Similar to how the attachments have an indicator -- the paperclip)
    Beth Tulley
    last modified by Beth Tulley
  • Service Outage

    score165
    Below Review Threshold
    33 votes
    Currently there is no way to create a service outage from an incident, this makes it very difficult and prone to errors when reporting. We generally need to report on an outage, when it started, when it ended, which a...
    Emile Steenkamp
    last modified by Emile Steenkamp
  • Support What's New

    Release Calendar  BMC Helix Remedyforce Winter 20 P1 is available for self-upgrade! How to Self Upgrade a Remedyforce Sandbox to the Latest Version of Remedyforce   Latest Version: BMC Helix Remedyforce...
    James Dubcak
    last modified by James Dubcak
  • Add "Create and Link Incident to Incident" & "Select and Link Incident to Incident"

    score55
    Not Planned
    11 votes
    While Incident Matching is available, it would very convenient to see the "Linked Incident" related list (ON INCIDENTS) offer these 2 buttons. Create and Link Incident to Incident Select and Link Incident to Inciden...
    Joshua Lenning
    last modified by Joshua Lenning