• Ability to forward an email with attachments using the Activity Feed

    score5
    New
    1 vote
    There are currently only reply and reply all buttons in the Activity Feed. It would be helpful to add a “forward” button in the Activity Feed to forward an email that contains many attachments to another s...
    Doug Ricketts
    last modified by Doug Ricketts
  • Queue Name - Configure to NOT Complete Automatically

    score5
    Not Planned
    1 vote
    We would prefer that the Queue Name NOT be automatically completed when a Queue Label is created.  Can that be made a configurable option?   Why?  We use the Queue Name for integrations and/or any/all ...
    Sam M Cohen
    last modified by Sam M Cohen
  • Change color task console

    score5
    Not Planned
    1 vote
    Hello,   This idea is for implement the possiblity to change the color task console in RemedyForce 20.19.   Thanks a lot.   Regards.
    Lucas Garrido Rodriguez
    last modified by Lucas Garrido Rodriguez
  • Queue Label - Require Unique [as an Option]

    score5
    Not Planned
    1 vote
    We would prefer that the Queue Label be forced unique.  This will eliminate the confusion that can arise with duplicate values.  This should be an option to avoid breaking legacy implementations; and for use...
    Sam M Cohen
    last modified by Sam M Cohen
  • Uninstalling Remedyforce Package giving errors

    I am getting thousands of dependency errors while uninstalling Remedyforce package from one of my developer sandboxes. I need help if there is a way I can uninstall package forcefully without fixing dependency errors ...
    Jyoti Verma
    last modified by Jyoti Verma
  • How to Add Columns to Incidents List - All Incidents on the Incidents Tab in Remedyforce (RF).

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to Add a Chart in Salesforce.com (SFDC) that Contains a Percentage Column.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to Install Remedyforce into an Existing SFDC Org.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to Attach Email Sent from Outlook to Remedyforce (SDoF) Incident History.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION:   &...
    Knowledge Admin
    last modified by Knowledge Admin
  • Explanation of the Remedyforce (SDoF) Priority Matrix and How to Create Priorities.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: ANSWER...
    Knowledge Admin
    last modified by Knowledge Admin
  • When Will Remedyforce Support Internet Explorer 9 (IE9)?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • How Do You Add remove Staff from an Email Alert?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION:   &...
    Knowledge Admin
    last modified by Knowledge Admin
  • Miscellaneous Questions About Importing Clients into Remedyforce.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • To Create a Quickview in Remedyforce to Return Records Based on Status.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to Configure RemedyForce Self Service Site on Multi-Site Environments?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to set Remedyforce Staff to Out of Office.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • Why do Incident and Task Numbers in Remedyforce (SDoF) Not Start a Zero?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION:   &...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to Upgrade Remedyforce to Version 20.11.01.008 (Spring 11 Release)?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • The Change Assessor is Not Notified when a Change Assessment is Assigned to them. Is this is Functioning as Designed?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to Remove the Record Type Requirement for Tasks for the SFDC Standard Forms.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin