• BMC Helix Remedyforce: Users Unable to See Subscribe Button in Report

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Users Una...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce - Profiles Versus Permission Sets

    BMC Helix Remedyforce Profiles Versus Permission Sets   A guide to help you navigate the differences between the two and best practices in terms of their usage within Remedyforce.     Profiles BMC Remedyfo...
    Colleen Dunbar
    last modified by Colleen Dunbar
  • Remedyforce Chat

    How do we allow service desk staff to edit a Remedyforce Chat Transcript action?  The edit option is there but when we try to use it the save button is not saving the changes.
    Ellen Hanson
    last modified by Ellen Hanson
  • BMC Remedyforce Push Upgrades

    Remedyforce Package Name Remedyforce Package Version Release Date Sandbox Push Production Push Winter 20 20.20.01 Feb 7th 2020 Feb 28th 2020 March 27th 2020 Summer 19 Patch 3 20.19.02.99.111 Nov 29th 2019 Dec 6th...
    Ajit Shukla
    last modified by Ajit Shukla
  • BMC Helix Remedyforce Can We See How Many Chats are in a Queue in Helix Remedyforce Chat?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Can We Se...
    Knowledge Admin
    last modified by Knowledge Admin
  • Visualforce Page not Displaying Properly in Lightning when used in Object in BMC Helix Remedyforce

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: When you ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Error: "This Record Could not be Loaded Because it Contains Too many Formula Fields with Complex Formulas" in BMC Helix Remedyforce

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: The follo...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to Update Expired ADFS Certificates on BMC Helix Remedyforce and SalesforceSingle Sign-On Error-invalid assertion in the SAML Assertion Validator - INCLUDES VIDEO

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Up...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedyforce Hide Email Conversation Templates

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • Don't update Last Modified Date if nothing changed

    score5
    New
    1 vote
    Can open up an incident; hit save without changing anything; and the last modified date will be updated to current date/time. So this causes problems with workflow that is looking for tickets that haven't been touched...
    Anne Brock
    last modified by Anne Brock
  • When Release dates change, ask about updating on changes

    score5
    New
    1 vote
    When the Implementation or Deployment dates on the Release record change, pop up the attached changes and ask which of them should have their start/end dates modified.
    Anne Brock
    last modified by Anne Brock
  • Alert: Impact of Google Chrome 80 SameSite Secure Cookie Settings

    Google’s Chrome Browser version 80 is currently scheduled to be stable and ready for general release on or around February 4, 2020.   This release fundamentally changes the way the default cross-domain...
    Virginia Leandro
    last modified by Virginia Leandro
  • Show the custom field in smart suggestions knowledge article tab,Under incident record in Console

    score10
    New
    2 votes
    Show the custom field in smart suggestions knowledge article tab,Under incident record in Console
    John Khattyan
    last modified by John Khattyan
  • BMC Helix Remedyforce - Validation rule to prevent associate a ticket to a CLOSED Broadcast

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How can I...
    Knowledge Admin
    last modified by Knowledge Admin
  • Recurring Incidents

    score205
    Product Team Review
    41 votes
    Currently the recurring incidents feature creates all of the incidents at once as soon as the recurring incident template is applied to an incident. We would like to see the incident created on the actual date. For ...
    Tony Elliott
    last modified by Tony Elliott
  • Create and Link Incident to Change Request

    Does anyone know a method to create either of these buttons for use on the Change Requests Details tab/Linked Incidents related list?  The goal is that we can quickly create Incidents that will be linked to a Cha...
    Joshua Lenning
    last modified by Joshua Lenning
  • Remedyforce chat - Need Chat template  When a person is joining or initiating the chat they get a welcome message.

    score20
    New
    4 votes
    Need Chat template - Need an opening message in the template. When a person is joining or initiating the chat they get a welcome message.
    Satrughan Mahato
    last modified by Satrughan Mahato
  • Live chat: answer multiple feeds the same time

    score80
    Below Review Threshold
    16 votes
    Let Staff-agent answer multiple client chat sessions the same time.   A staff agent should be able to decide how many sessions he/she can take.
    Torben Zenk
    last modified by Torben Zenk
  • Remedyforce chat - 1 chat session hard limit.Can we have more than 1 session ?

    score25
    New
    5 votes
    1 chat session hard limit.Can we have more than 1 session ?
    Satrughan Mahato
    last modified by Satrughan Mahato
  • Improve creation of knowledge articles

    score20
    New
    4 votes
    Knowledge article creation can be a little difficult - it's hard to just copy/paste a word article with graphics into a KB article. In Lightning, the graphics don't copy; but in Classic, while the graphics copy, there...
    Anne Brock
    last modified by Anne Brock