• Ability to change master field set labels in Remedyforce 2019.01.140.114?

    I am trying to modify the label of a field set in  Remedyforce 2019.01.140.114, but my change is being ignored.   I enteried an "Override" label for the "Console - Status and Priority" field set from withi...
    Darius Tanpoco
    last modified by Darius Tanpoco
  • Please hide "Remedyforce workspaces tab" from out of box ServiceDesk Staff Permission Set.

    score5
    New
    1 vote
    - BMC recommends to use out of box permission sets however the out of box permission set has lot of extra access - We od not want to maintain one more permission set and manually add all changes for patch or upgrades...
    kedar zavar
    last modified by kedar zavar
  • Support <br> in Console - SR Input Details

    score50
    Below Review Threshold
    10 votes
    I recently discovered that the input "header" fields could display breaks by putting <br> .. This helps with displaying a list without multiple header fields. The only issue is that it's not supported within the...
    Joshua Lenning
    last modified by Joshua Lenning
  • Give "Next Screen" Option on Service Request form instead of long form

    score30
    Below Review Threshold
    6 votes
    Give an option to create sections of forms. User can click Next and follow the screens Reduce length of form and make them user friendly User can click next to finish the form User will click Submit on last Sectio...
    kedar zavar
    last modified by kedar zavar
  • Add an admin option to expand service request instructions by default

    score130
    Below Review Threshold
    26 votes
    We have numerous use cases where a service owner would like specific instructions on each service request, but they need all the instructions to be visible to make sure the user sees them.  Typical user behavior ...
    Dan Bontrager
    last modified by Dan Bontrager
  • Re-sizeable panes in RF console

    score25
    New
    5 votes
    There are some panes within Remedyforce that only show three or four rows. These panes cannot be resized and if there are more rows than the pane can display, a scroll bar is added to the pane. I would like to be able...
    Clive Burford
    last modified by Clive Burford
  • Support Global Picklist Values in Request Definitions

    score75
    Below Review Threshold
    15 votes
    It would be great if Request Definitions could support global picklist value sets. This is a feature of Salesforce that allows you to maintain a picklist or mutli-picklist in one location. In Remedyforce, if we crea...
    Joshua Lenning
    last modified by Joshua Lenning
  • Allow Users to Save Field/Filter Settings by View

    score10
    New
    2 votes
    From the console, users can set a default for fields displayed by console (e.g. Incident / Service Request, Change Request, etc.) but the list of fields is displayed is the same for all views. Further, they can set fi...
    Erica Dean
    last modified by Erica Dean
  • Save the Date! First EVER Canadian BMC Helix Remedyforce User Group - Toronto Wednesday July 17th, 2019

    7/17/19 11:00 AM
    You are cordially invited to our very first Canadian Helix Remedyforce User Group that will be held in Toronto on Wednesday July 17th, 2019. John Fulton from our Product Management Team will be onsite to present ou...
    Mike Leveiller
    last modified by Mike Leveiller
    Save the Date! First EVER Canadian BMC Helix Remedyforce User Group - Toronto Wednesday July 17th, 2019

    Appears in 2 other places

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  • Ability to add Clickable URLs/Hyperlinks on service request form. New field type or modify header type fields with URL option

    score345
    On Roadmap
    69 votes
    Ability to Set Clickable URLs/Hyperlinks on service request form. New field type or use header type if you look at form and if you would like to launch say from from share point or another location or web then it shou...
    kedar zavar
    last modified by kedar zavar
  • Ability to create Multi Select Pick list fields on service request just like Salesforce multi select picklists. No need to press "Ctrl" key & ability to resize the list

    score245
    Product Team Review
    49 votes
    1) Please provide ability to create pick list values on service requests just like Salesforce. We have large multi select pick lists and user has ti click Ctrl and scroll down. These are prone to errors and can break ...
    kedar zavar
    last modified by kedar zavar
  • Mass Update CMDB Relationships

    score35
    New
    7 votes
    Please provide a method for mass updating within the relationships tab of the CMDB. There should be checkboxes on the left, and an Update button. The main need is to update "Mark as deleted".  But other fields ...
    Joshua Lenning
    last modified by Joshua Lenning
  • BMC Helix Immersion Days | Silicon Valley | September 16 - 18, 2019

    9/16/19 2:00 PM
      1 - Preview Event { AGENDA } 2 - { REGISTER } for BMC Helix Immersion Days 3 - Special Marriott Santa Clara | Book with { HOTEL RATE }   Digital Transformation is rapidly changing the nature of business a...
    Virginia Leandro
    last modified by Virginia Leandro
    BMC Helix Immersion Days | Silicon Valley | September 16 - 18, 2019
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  • Ability to use Templates for Problem .

    score75
    Below Review Threshold
    15 votes
    Currently we cannot create templates for the problem object or apply template functionality to problem in any way -  Not having template functionality means that workflow rules to update fields such as status are...
    Saltanat Sayed
    last modified by Saltanat Sayed
  • Use Templates to Create Standard Process for Problems

    score170
    Product Team Review
    36 votes
    Several customers have asked why we don't have Templates available for Problems.  Standard response is that Problems are almost always unique by definition, so they shouldn't be needed, but the real need is the a...
    Chad Haftorson
    last modified by Chad Haftorson
  • Allow users to send emails or add notes from records that are locked

    score40
    New
    8 votes
    The current behavior when a record is locked is to not allow record updates while it is locked.  This includes sending email or adding notes within the Remedyforce Console...if a user tries to do either while the...
    Dan Bontrager
    last modified by Dan Bontrager
  • Hability to allow the send remedyforce hyperlinks

    score10
    Below Review Threshold
    2 votes
    Hello,   it could be great that if you send an email with an url of remedyforce ticket to another agent, and this agent isnt logged on the system, but you have remembered password there is no need to log again o...
    Jose Sereno Perez
    last modified by Jose Sereno Perez
  • Allow warning messages vs. only validation rules

    score75
    Below Review Threshold
    15 votes
    Under our organiztion's Change Management policy, we require that certain actions occur before other actions (e.g. the change request must be fully approved before any implementation can occur).  We have date fie...
    Dan Bontrager
    last modified by Dan Bontrager
  • Ability for Administrator to Create and Configure A Pop Up Message

    score55
    Below Review Threshold
    11 votes
    Please provide the ability for Administrator to create and configure a Pop up message to alert staff within the Remedyforce Console list view or within the Remedyforce Incident page layout and display base on certain ...
    Quang Du
    last modified by Quang Du
  • Add a user enabled Dark Mode feature to the Remedyforce Console

    score95
    Below Review Threshold
    19 votes
    With organizations that work 24/7, eye stain becomes a real problem, especially with the white to white-ish colors used by applications.  As my eye sight has started to get a little worse in my 40's and more eye ...
    Dan Bontrager
    last modified by Dan Bontrager