While we are all staying close to home, we are happy to provide you with some reading material to keep you up to date on your BMC Helix Remedyforce solution with the BMC Helix Remedyforce Monthly Newsletter – March 2020 Edition
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It would be very useful to link or create a Service Health Outage from a Broadcast and/or create a Broadcast from a Service Health outage. Broadcasts are widely used to flag issues to support staff or indeed customers...
When an attachment is added to an Incident, Service Request, Task, or Change Request, send the attachment with the email notification. This will allow the user to open the attachment from their email instead of openin... Upcoming Webinars Month Topic Additional April BMC Helix Remedyforce Webinar Series: Salesforce Advanced Reports and Dashboards Details May BMC Helix Remedyforce Webinar Series: Configure Remedyforce LDAP Pentaho Pack...
Instead of creating all recurring tasks at once, create ability to generate the tasks at its schedule time and frequency. Is there a way to create a workflow where it sends a notification when an attachment is added to an incident or task?
When you open a form, could there be a way to customize which page (i.e. Details, SmartView) it opens first by user?
Create a way for users to customize the view of the Self Service parent and child categories - (choose between tiles or a list) This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Tr... Not sure how long this has been an issue but I can only see my name under "users" when attempting to schedule a future run of a report. I have been able to add others in my org in the past. This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Co...
It would be helpful if you could apply multiple filters (separated by commas) to each column in Remedyforce Console.
Add an option to apply a color or make overdue tickets bold in Remedyforce Console.
There is a need for a way to submit requests anonymously where only a select few users can see the requests. Also want to make it to where the Admin cannot see the request. If your Remedyforce administrator is out right now due to Covid-19 and you have requirements that must be implemented over the next 7 days send me an email. I will assign a consultant to work with you at no cost...
- score20Below Review Threshold
Expand the ability of filtering by Status in the "My Activity" section of the Self Service Portal. Allow the end user to filter by multiple status values, not just one.
- score10Not Planned
Can we get more than 6 QuickViews in My Dashboard? 10 would be helpful.
Add an icon (like a lock) to indicate a record is locked on the Incidents / Service Requests / Tasks / Change Requests Views in Remedyforce Console. (Similar to how the attachments have an indicator -- the paperclip)
- score165Below Review Threshold
Currently there is no way to create a service outage from an incident, this makes it very difficult and prone to errors when reporting. We generally need to report on an outage, when it started, when it ended, which a... Release Calendar BMC Helix Remedyforce Winter 20 P1 is available for self-upgrade! How to Self Upgrade a Remedyforce Sandbox to the Latest Version of Remedyforce Latest Version: BMC Helix Remedyforce...
- score55Not Planned
While Incident Matching is available, it would very convenient to see the "Linked Incident" related list (ON INCIDENTS) offer these 2 buttons. Create and Link Incident to Incident Select and Link Incident to Inciden...