• Searching SR# in Incident Console View returns nothing

    After creating SR, I tried to search with SR# in "Incident" tab in console. But it didn't returned anything. Service Request is showing as separate tab while enabling "Seggregate Incident and Service Requests". But ...
    Satheesh G
    last modified by Satheesh G
  • BMC Helix Remedyforce : Unable to See the Attachments on Clicking “Show Details” under Remedyforce Self Service - Manage Approvals

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Unable to...
    Knowledge Admin
    last modified by Knowledge Admin
  • Depreciating Record Update Count

    Does anyone know why a Record Update Count would decrease on an update? I *think* it's because it (WFC Notification Date) is going from a Null value (blank) to a new value. Workflow rule setting field update: If stat...
    Jessica Hinkal
    last modified by Jessica Hinkal
  • How to Compile Apex Classes in BMC Helix Remedyforce - INCLUDES VIDEO

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Co...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce : Is it Possible to Create Report on CMDB CI\Asset Financial Management Fields

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Is it Pos...
    Knowledge Admin
    last modified by Knowledge Admin
  • Support "Dynamic Fields" / "Dynamic field sets" - ability to hide/show &make certain fields required based on certain values or form value selection

    score350
    Coming in Next Release
    70 votes
    Please provide ability to load /hide dynamic fields based on values in other field. In short we want Dynamic forms or ability to make fields required and visible  and load on certain selection   example ...
    kedar zavar
    last modified by kedar zavar
  • Page Layouts for Service Requests

    score295
    Coming in Next Release
    59 votes
    Remedyforce Winter '18 added the option for Page Layouts for Incidents and Tasks. Sadly this feature does not include Service requests, despite it living on the incident object.   "General considerations The Mu...
    Gabriel McGinn
    last modified by Gabriel McGinn
  • Adding 'queue lookup' function from populated Staff field

    score40
    New
    8 votes
    One of our users had this suggestion and I couldn’t find an existing idea for it, so I created this. When a Queue is selected, the Staff lookup icon presents a pop-up box with the available Staff members in tha...
    Dan Bontrager
    last modified by Dan Bontrager
  • Remedyforce: Top Buttons

      Knowledge Articles Explore the Product Blog Vote and comment on Ideas
    Olivier Segers
    last modified by Olivier Segers
  • Pentaho: Unable to access jarfile launcher\launcher.jar

    Hi All,   We are trying to integrate Remedyforce with ADDM using Pentaho.   While importing the data we are getting below error:     Running the IP End information, have followed the steps i...
    Gaurav Sharma
    last modified by Gaurav Sharma
  • ADDM > Remedyforce Integration

    Hi,   When configurating ADDM integration with Remedyforce using Pentaho, do the predefined jobs out of the box also include Service Models from ADDM and also relationships so you can visualise impact simulator?...
    Nick Rawlins
    last modified by Nick Rawlins
  • BMC Helix Remedyforce : Task Closed Date Field Value is Not Populated Automatically when a Custom Trigger is Used in Remedyforce Console

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • Text Alignment when mixed left and right aligned languages

    We have an issue when we mix a left aligned language with some right aligned words that caused the sentance to be incorrectly structured.   This is a failry unique issue to languages that are right algned then m...
    Ingrid Stone
    last modified by Ingrid Stone
  • Configure MyIT URL in installer

    Hi All.   We will shortly be deploying MyIT iPhone app to end users and would like to hard code the URL for MyIT within the installer (so that the end user doesn't have to configure it upon first load).  I'...
    Rob Berry
    last modified by Rob Berry
  • MyIT do not present questions with more than 1 condition

    Hi,   ."I created service request in Remedyforce and added to one question 2 conditions (chosen from picklist) of "Display if In Remedyforce I can see the Service request correct with all the conditions but in M...
    Aevi Levi
    last modified by Aevi Levi
  • Integration of BMC Remedyforce with BMC Myit

    Hello, regarding the integration of BMC Remedyforce with BMC Myit, Myit must be installed on the customer server or you can use it on the cloud? Do you have documents that explain it? Thanks in advance Ale...
    Alessia Lombardo
    last modified by Alessia Lombardo
  • Entitlement for SRD in MyIT.

    Hi All,   Does entitlement of SRD work in MyIT as well? I have created a SRD say 'New Hire' which should be visible to only the customers of an Account say  'BMC'. This works perfectly in Self Service, how...
    Sneha Wakale
    last modified by Sneha Wakale
  • MyIT and Remedyforce

    I have been working with MyIT and Remedyforce. Here is some helpful information and links. The Winter 15 installation and configuration guide provides some good information (BMCRemedyforce201501) as well as the help l...
    Mark Hodge
    last modified by Mark Hodge
  • Remedyforce-MyIT integration

    Hi All,   I have integrated MyIT with Remedyforce, however when I log in to MyIT I as unable to create incidents. Is this the case, through MyIT end users can only create Service Request or do we have an option ...
    Vijosh P
    last modified by Vijosh P
  • MyIT on demand/BPPM integration

    Hi, I have a MyIT env that has been shipped with Remedyforce. I need to perform an integration between MyIT and BPPM to get automatic updates on services status.   Has anyone ever performed this ? From the con...
    Foued BEN HADJ ALI
    last modified by Foued BEN HADJ ALI