• Self Service Portal - Error point of retrieving ticket

    Hi,   I was wondering if anyone had come across an issue where the Self-Service presents this message when customer tries to view a ticket? "Error occurred while retrieving the support request. Please contact yo...
    Karen Triantafyllou
    last modified by Karen Triantafyllou
  • Auto-number Broadcast ID

    score50
    Below Review Threshold
    10 votes
    Have the Broadcast ID be an auto number rather than a text field.   Users would rather not have to type it every time.
    Peter-John van Wichen
    last modified by Peter-John van Wichen
  • SRD, User Instructions, not shown in Remedyforce Console

    score10
    Active
    2 votes
    As Remedyforce allows by design for SRDs to have "User Instructions", which are shown when the Self Service is being used which is fine.   But, these are not being shown when the same Service Requests are create...
    Vicky Kumar Singh
    last modified by Vicky Kumar Singh
  • BMC Helix Remedyforce: Is Encryption Functionality Available for Outgoing Emails

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Is Encryp...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce Where can I find a Release Schedule or Calendar

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to Modify the mapping or add a custom class on BMC Helix Remedyforce Discovery Sync?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce Monthly Newsletter – July 2020 Edition

      The BMC Helix Remedyforce team continuously works to deliver resources that enable you the freedom, with built in utilization and KPI data to assess how your company is utilizing your solution, research docume...
    Michelle Wettengel
    last modified by Michelle Wettengel
  • Add Domain 2

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: tess S...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedyforce Chat - When using the Pre-Chat form, allow different 'no agents available' messages based on Category selected to start the chat

    score50
    New
    10 votes
    We rolled out Remedyforce Chat in March this year to one area in our company and did not enable the Pre-Chat form at the time, so clients would click on the chat tab and get either an agent to chat with immediately or...
    Dan Bontrager
    last modified by Dan Bontrager
  • Linked Incidents related list label updated to "Linked Incidents & Service Requests"

    score60
    New
    12 votes
    When on the Details page for a Problem or Change Request record, we show the related list of Linked Incidents.  This section shows linked incidents and service requests, but the related list label is just "Linked...
    Dan Bontrager
    last modified by Dan Bontrager
  • BMC Helix Remedyforce : How to Chat with Remedyforce Support Team

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Ch...
    Knowledge Admin
    last modified by Knowledge Admin
  • Dependent picklist information icon

    I am adding dependent picklists to the Self Service ticket form. The dependent picklist fields display an information icon against them. Is there a way this icon can be removed?     TIA
    Vandana Rattan
    last modified by Vandana Rattan
  • BMC Helix Remedyforce How to give Staff Users access to CI and Asset Management View in CMDB - INCLUDES VIDEO

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce: How to Add New Model to RemedyForce CMDB

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Ad...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce - Email Services are Not Attaching Attachments

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce : Does Remedyforce Support Rest API

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Does Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • service portfolio

    Hi, i was wondering if Remedyforce is offering a module for a Service Portfolio Management, showing planned and retired services and furthermore allowing the user to get an overview of the current services with addit...
    Maria-Magdalena Formeier
    last modified by Maria-Magdalena Formeier
  • Agentless Discovery is not Populating Primary Client in BMC Helix Remedyforce

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Agentless...
    Knowledge Admin
    last modified by Knowledge Admin
  • Added Configuration to Self Service Smart Suggestions

    score60
    New
    12 votes
    When someone is raising an incident via self service, Smart Suggestions kicks in and starts searching Broadcasts, Knowledge Articles, etc.. depending on how you have it configured via Remedyforce Administration > C...
    John Wisdom
    last modified by John Wisdom
  • Email notification stopped working for Change Request submissions

    What steps can I take to figure out why email notifications sent upon Change Request creations have stopped working.  Other automated emails such as those sent when an Incident is created or when a Change Request...
    Heather Drews
    last modified by Heather Drews