• Integration of BMC Remedyforce with BMC Myit

    Hello, regarding the integration of BMC Remedyforce with BMC Myit, Myit must be installed on the customer server or you can use it on the cloud? Do you have documents that explain it? Thanks in advance Ale...
    Alessia Lombardo
    last modified by Alessia Lombardo
  • Entitlement for SRD in MyIT.

    Hi All,   Does entitlement of SRD work in MyIT as well? I have created a SRD say 'New Hire' which should be visible to only the customers of an Account say  'BMC'. This works perfectly in Self Service, how...
    Sneha Wakale
    last modified by Sneha Wakale
  • MyIT and Remedyforce

    I have been working with MyIT and Remedyforce. Here is some helpful information and links. The Winter 15 installation and configuration guide provides some good information (BMCRemedyforce201501) as well as the help l...
    Mark Hodge
    last modified by Mark Hodge
  • Remedyforce-MyIT integration

    Hi All,   I have integrated MyIT with Remedyforce, however when I log in to MyIT I as unable to create incidents. Is this the case, through MyIT end users can only create Service Request or do we have an option ...
    Vijosh P
    last modified by Vijosh P
  • MyIT on demand/BPPM integration

    Hi, I have a MyIT env that has been shipped with Remedyforce. I need to perform an integration between MyIT and BPPM to get automatic updates on services status.   Has anyone ever performed this ? From the con...
    Foued BEN HADJ ALI
    last modified by Foued BEN HADJ ALI
  • BMC Helix Remedyforce : Common Service Request Section not Showing all Service Requests in Self Service 3.0 Home Page

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Common Se...
    Knowledge Admin
    last modified by Knowledge Admin
  • Hide/unhide fields in the console

    score5
    New
    1 vote
    In the console we use various fieldsets. Since there is a limitation on 10 fieldsets we combine fields for multiple purposes in one fieldset. But: not all fields are relevant for every single purpose. So, based on cri...
    Bert Bäcker
    last modified by Bert Bäcker
  • Ability to send attachments with all email notifications

    score20
    Not Planned
    4 votes
    When an attachment is added to an Incident, Service Request, Task, or Change Request, send the attachment with the email notification. This will allow the user to open the attachment from their email instead of openin...
    Beth Tulley
    last modified by Beth Tulley
  • Locked Record Indicator in Remedyforce Console Views

    score20
    Not Planned
    4 votes
    Add an icon (like a lock) to indicate a record is locked on the Incidents / Service Requests / Tasks / Change Requests Views in Remedyforce Console. (Similar to how the attachments have an indicator -- the paperclip)
    Beth Tulley
    last modified by Beth Tulley
  • Extending Salesforce Platform for Value Adding Enterprise Service Management

    10/8/20 6:00 AM
      Sofigate and BMC Helix Remedyforce are happy to invite you to hear the latest of modern enterprise service management on Salesforce platform.   We will go through the common platform benefits and deliver...
    Olivier Segers
    last modified by Olivier Segers
    Extending Salesforce Platform for Value Adding Enterprise Service Management
    Back
  • BMC Helix  Remedyforce : Configuring and Troubleshooting the Remedyforce Discovery Integration (BCM)

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • Submit a Ticket - Task fulfillment not working

    I am using Submit a Ticket module to create Incidents and Service Requests. I use Apex to set the Category, Request Definition, etc. In my Request Definitions I have added Fulfilment templates where I need tasks added...
    Vandana Rattan
    last modified by Vandana Rattan
  • Mass close Tasks

    I have enabled Inline Editing and Enhanced Related List. But I still cannot figure out how can I mass close Tasks from related list. When I double click on Status field nothing happens. Any help would be appreciated. ...
    Vandana Rattan
    last modified by Vandana Rattan
  • All emails from Salesforce is going in Spam folder

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: All email...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce: How to Create a CMDB Relationship Using Import Wizard or Data Loader? - INCLUDES VIDEO

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: How to Cr...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce: How to Implement Record Locking Feature

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How To Im...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce: How to Add Attachments in Remedyforme Mobile App? - INCLUDES VIDEO

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Ad...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce: Unable to Undelete Incident from Recycle Bin

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce: How to Configure Remedyforce Self Service Site on Multi-Site Environments?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION:   &...
    Knowledge Admin
    last modified by Knowledge Admin
  • Self Service 3.0 Superbox Search

    Is there any way to disable the Self Service 3.0 Superbox?  This search field functionality is complicating the migration from 2.0 to 3.0.  My organization's wish is to have the 3.0 search box function the s...
    Heather Drews
    last modified by Heather Drews