• Scheduling my first report... Cannot find desired users

    I am scheduling my first report to send an email.  When I look to select users to receive this report, I am presented with only a couple and there is no rhyme or reason to the users I see.  How to expand the...
    Heather Drews
    last modified by Heather Drews
  • BMC Helix Remedyforce: Ability to Modify Self Service Submit a Ticket Page and View Tickets and Requests Page differently

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: Is it pos...
    Knowledge Admin
    last modified by Knowledge Admin
  • SMS Notification

    How can we push SMS notification in BMC Remedyforce on different events? For example, when status changes of any incident, SMS notification send to the record owner. Same when we assign someone on any incident, said...
    Babar Shamsi
    last modified by Babar Shamsi
  • BMC Remedyforce Importing User from Pentaho

    Hi All,   I have configured Pentaho -> LDAP 2.0 With Permissions.zip ->TransferLDAPInfo.kjb file as per Importing Salesforce Platform license users with assigned permission sets from an LDAP server - Doc...
    S. Abu Owais Bin Nasar
    last modified by S. Abu Owais Bin Nasar
  • Remedyforce Pentaho Files for LDAP Integration and Use of Permission Sets

    The attachment to this document includes Pentaho transformation and job files to import data from LDAP into Remedyforce.  This package is designed specifically to support permission sets and has the ability to as...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • Lightning Web Components for Service Catalog

    In this release, we are designing lightning web components for consuming the service catalog. Similar to the other lightning web components designed in previous releases, the look and feel will be Lightning. We expect...
    Nikhil Deshpande
    created by Nikhil Deshpande
  • BMC Helix Remedyforce : How to Enable Text Scrolling in the Broadcast Banner for Self Service

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: How to E...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce : After Summer 20 Release Request Definition Inputs Fields does not Display

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk APPLIES TO: Summer 2...
    Knowledge Admin
    last modified by Knowledge Admin
  • ServiceDesk Client Profile - Permissions needed to see flow standard component triggered in Lightning Home page

    Hy Guys;   I have to types of images displayed at Home Lightning Page:   1) Image displayed by a custom component in XML with reference to a static resource ==> Ok, every user with ServiceDesk Client pr...
    Carlos Valle
    last modified by Carlos Valle
  • BMC Helix Remedyforce - How to Prepare for Salesforce Instance Refresh from NA# to NA#

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk QUESTION: How to Pr...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce : Notifications are Not being Sent to Queue Members when Task Created from an Incident or Service Request is Reassigned to a Queue.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Notificat...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce :  Forgot Password Link for Sites Not Working

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: In Self S...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce: "Suggested Owners & Queue Auto Assignment” is Not Assigning Incidents to Queues when Records Created by Email

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: "Suggeste...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce: Visualforce Email Template Syntax for Current Logged in User

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: Visualfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Helix Remedyforce: How to Fill the Initiator Id Automatically With the Login Staff When Creating a Change Request

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk APPLIES TO: All BMC ...
    Knowledge Admin
    last modified by Knowledge Admin
  • While saving a new Remedyforce Incident validation error on "SERVICE" field (Please enter the Service.)

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk COMPONENT: Remedyfor...
    Knowledge Admin
    last modified by Knowledge Admin
  • RemedyForce Service Level Milestone Notifications not Firing

    Hi All,   I have set up a notification to fire when my SLA time remaining is 40%/70%/90% but it isn't working.  SLA clock/time/ all are well working but Email not generating.   The SLA works as expect...
  • Alert to admin users when job auto-assignment queue stop working

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    Is there a way to let admins know when the auto-assignment job stop working? the point is that if stopped working on a weekend nobody knows that something is broken in the system till the next business day with a lot ...
    Vanessa Garcia
    last modified by Vanessa Garcia
  • BMC Helix Remedyforce Monthly Newsletter – October 2020 Edition

    Are you feeling trapped, stuck in a rut?  Looking for a way to move your helpdesk forward?  The BMC Helix Remedyforce BRM team is here to help!   RSVP to the free monthly Support Webinar series and...
    Michelle Wettengel
    last modified by Michelle Wettengel
  • BMC Helix Remedyforce: Inability to Approve Records by Email when Approver is a Queue

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk PROBLEM: When a us...
    Knowledge Admin
    last modified by Knowledge Admin