In this month's edition we are bringing the Virtual User Group back so you can all join in from the comfort of your laptop! Read blogs regarding the BMC browser update, static resources, the CMDB defect workaround, consider using the Mobile App, join the Summer 20 EAP and much more. BMC Helix Remedyforce Monthly Newsletter – May 2020 Edition
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Is there any way to customize these fields under the Details tab? Hi guys. Before starting to use RemedyForce, the customer was already using Salesforce CRM. Remedyforce was deployed on the same id as the organization. So, some stages of the project I believe can be ... I want to be able to edit this pop up but I am not sure where to do this in RF. Help? All, We recently enabled Asset Management in the CMDB, we were already using the CMDB for CI tracking. How can we enable Asset Management for all existing staff members? Do we have to manually upda... How can I add, edit, and delete broadcast messages in the Remedyforce self service portal? Thank you. Hi i normally work with incidents and service requests so i need a little help outside of this. we have planned maintenance and down time on are head office network connection meaning it will be down ... Good afternoon community, I am looking to see if there is a way to hide some of these options from all users. Basically we are releasing this system in phases, the first phase is the break/fix system, which I ... Hi All (again) i have had a look around the forum and online but have not found to much around this. has anyone introduced Primary and secondary category fields in the incident console? basically we a... We want to create sort of quick templates for IT helpdesk team so that they can click on custom buttons on Remedyforce Console , enter a few fields and when they save, it generates tickets which are automatically clos... Good morning, I am in the process of creating BMC RemedyForce in an already existing environment of SalesForce so many of my techs have SF licences already. I have added them to be members of the queues that ... Hi team, I am building my first process through "Process Builder" and I am having a hard time understanding how I relate the Incident History record to the incident record I want to update the status. ... We have a service request that is for requesting a new server. We have the SR going through approval, then generating a Change Request. We are leaving the SR open but the Input fields are read-only. Our goal is ... I would like to have remedyforce on my android. Hi, I am looking out for an option to extract the report from CMDB where i will get a) CI's in one column (e.g. CI's in Computer System Class) b) CI'... Hello, Can any body tell me how to add a Help Text in SRD while defining questions in Question and mapping. I want a help text against a drop down box. Thanks, Dev First off, hello everyone! I am new to RemedyForce and need to get up to speed very quickly. I have tried the dedicated trials both with and without prepopulated data. My questions pertain t... @ How to integrate sms in Bmc remedy force Hi all, is there a way to disable the Quick close button on Incident console? With the Close functionality, we have automatisms and validation, so we'd like to use this one. But, since the buttons are close, we'd ... I have an Incident that has a specific approval sequence, it needs to first be approved by approver A, then go to approver B if approved by approver A, if approver A rejects the ticket, the entire ticket is rejected. ... Hi, I am trying to implement the Remedy Force Search feature so it will search all problems based on keywords in the description and return results. I have tried the Global Search without success. I also atte...