June is the month we celebrate Fatherhood. To all you of dad's out there, Happy Father’s Day! Enjoy theis month's edition of the BMC Helix Remedyforce Newsletter! BMC Helix Remedyforce Monthly Newsletter – June 2020 Edition
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Hi guys, Is it possible to modify the rule that is fired when I click on Assignment button? Customer whishes is: When support staff click at this button, the status changes to IN PROGRESS and the field Staff w... Has anyone any experience or advice on how to use Remedyforce to support multiple SAP systems in many different global location? I need to take the existing build of Remedyforce supporting one SAP system and e... Hi guys; I wonder if RemedyForce have plans to include PPM inside the platform. The fact is that we have the option of CloudCloach, But the costs have a huge impact... Hi all, I am trying to create a rule where: when a staff will save an incident notes and duration fields need to fire an error message If any of the these fields are blank.. Is it possible to achieve t... Hi all, It it possíble to update the task status when the incident is completed? I design a flow as described below: 1 - Create an incident w/ inc template. In this template I have an open... Hello all, I am looking to set up an email reminder which will go to an Incident owner if a record goes 10 days without an update. Ideally I would like that to be business days specifically. When a record is u... Why would Discovery require access to CustomSettingAPI Apex class while below are the only requirements to sync data into Remedyforce CMDB? Access to the BMCServiceDesk.CMDBAPI Apex class. Access to the Conne... Hi experts, How BMC Helix Remedyforce Discovery works when it runs the scanner? Which ports are scanned by the solution? I have not found any option to configure which ports will be scanned. So... This is more of a Salesforce question but hoping this community can help. When a user sends a message with encryption/protection from Outlook, the email is displayed properly in Outlook web portal. But the email is no... Hi All, I'm having a hard time integrating Remedyforce and Client Management. I dont know what to put in Remote Site URL in here so I can configure here Please help. thank y... Hi All, The requirement is to validate certain date fields(OOB and custom one both) so that it should not take previous date. Please help me here. Regards, Jyoti I have this validation rule in place and it works so well that not even the system can change the due date if the priority is recalculated. I want to disallow staff from editing the field but not the system.... I would like to create a validation rule that when the status is Completed/Resolved, the staff must select a resolution code. The resolution Code is a picklist. when I try to use it in the validation rule I get... Hi guys, Other day I commented that I am doing a project on a customer who is already a Salesforce (CRM) user and is now starting with Remedyforce. It has some rules for filling in fields used in Brazi... I have a simple change request template that modifies the Change Type, Change Category, and the Category. It doesn't appear the template is applying when users select it within Remedyforce. If I use the Remedyfo... I am new to Remedyforce and am struggling to troubleshoot a change request who's approval looks different from previous change requests using the same template. Previously, once submitted for approval, it would ... We currently use notes to communicate in tickets. The notes sign off with our email address which leads to people emailing the support staff instead of updating the ticket using the SSP. How can I remove the staff's e... Hi is it possible for service desk staff to upload links (e.g. knowledge articles) or general attachments on a chat. it seems the client/user can send attachments but the service desk staff do not have this ... We rolled out Remedyforce Chat in March this year to one area in our company and did not enable the Pre-Chat form at the time, so clients would click on the chat tab and get either an agent to chat with immediately or... Is there any way to customize these fields under the Details tab?