• Remedyforce - Modify assignment button script

    Hi guys,   Is it possible to modify the rule that is fired when I click on Assignment button? Customer whishes is: When support staff click at this button, the status changes to IN PROGRESS and the field Staff w...
    rodrigo barcat
    last modified by rodrigo barcat
  • Remedyforce supporting Multiple SAP systems

    Has anyone any experience or advice on how to use Remedyforce to support multiple SAP systems in many different global location?   I need to take the existing build of Remedyforce supporting one SAP system and e...
    Ingrid Stone
    last modified by Ingrid Stone
  • Project and Protfolio Management. Is there a roadmap for RemedyForce?

    Hi guys;   I wonder if RemedyForce have plans to include PPM inside the platform. The fact is that we have the option of CloudCloach, But the costs have a huge impact...
    Carlos Valle
    last modified by Carlos Valle
  • Remedyforce - How can I change notes and duration field to be mandatory.

    Hi all,   I am trying to create a rule where: when a staff will save an incident notes and duration fields need to fire an error message If any of the these fields are blank..   Is it possible to achieve t...
    rodrigo barcat
    last modified by rodrigo barcat
  • Remedyforce - Process Builder - Change Task Status after ticket conclusion

    Hi all,   It it possíble to update the task status when the incident is completed?   I design a flow as described below:   1 - Create an incident w/ inc template. In this template I have an open...
    rodrigo barcat
    last modified by rodrigo barcat
  • Email reminder for Incidents after 10 days with no updates

    Hello all,   I am looking to set up an email reminder which will go to an Incident owner if a record goes 10 days without an update. Ideally I would like that to be business days specifically. When a record is u...
    Chris Troyer
    last modified by Chris Troyer
  • TransientConnectionError: CMDBSyncCORBA.TransientConnectionError(reason='HTTP Error Forbidden (403): You do not have access to the Apex class named: CustomSettingAPI (FORBIDDEN)', code=0)

    Why would Discovery require access to CustomSettingAPI Apex class while below are the only requirements to sync data into Remedyforce CMDB?   Access to the BMCServiceDesk.CMDBAPI Apex class. Access to the Conne...
    Deepika Gautam
    last modified by Deepika Gautam
  • BMC Helix Remedyforce Discovery - Which ports DC needs to open

    Hi experts,   How BMC Helix Remedyforce Discovery works when it runs the scanner?   Which ports are scanned by the solution?   I have not found any option to configure which ports will be scanned. So...
    rodrigo barcat
    last modified by rodrigo barcat
  • Protected Emails not displayed

    This is more of a Salesforce question but hoping this community can help. When a user sends a message with encryption/protection from Outlook, the email is displayed properly in Outlook web portal. But the email is no...
    Joshua Lenning
    last modified by Joshua Lenning
  • BMC Helix Remedyforce and Client Management Integration

    Hi All,   I'm having a hard time integrating Remedyforce and Client Management.   I dont know what to put in Remote Site URL in here     so I can configure here   Please help. thank y...
    Lloyd Alvin Santiago
    last modified by Lloyd Alvin Santiago
  • validating date fields

    Hi All,   The requirement is to validate certain date fields(OOB and custom one both) so that it should not take previous date. Please help me here.   Regards, Jyoti
    jyoti kumari
    created by jyoti kumari
  • How To all RF system to change due date but not the STAFF

    I have this validation rule in place and it works so well that not even the system can change the due date if the priority is recalculated.  I want to disallow staff from editing the field but not the system....
    Cristy Castano
    last modified by Cristy Castano
  • Validation Rule using a Picklist

    I would like to create a validation rule that when the status is Completed/Resolved, the staff must select a resolution code.  The resolution Code is a picklist. when I try to use it in the validation rule I get...
    Cristy Castano
    last modified by Cristy Castano
  • Remedyforce - deployment in existing organization

    Hi guys,   Other day I commented that I am doing a project on a customer who is already a Salesforce (CRM) user and is now starting with Remedyforce.   It has some rules for filling in fields used in Brazi...
    rodrigo barcat
    last modified by rodrigo barcat
  • Template is not applying during change request

    I have a simple change request template that modifies the Change Type, Change Category, and the Category.  It doesn't appear the template is applying when users select it within Remedyforce. If I use the Remedyfo...
    Heather Drews
    last modified by Heather Drews
  • Troubleshooting Change Template Approvals - Initial Setup

    I am new to Remedyforce and am struggling to troubleshoot a change request who's approval looks different from previous change requests using the same template.  Previously, once submitted for approval, it would ...
    Heather Drews
    last modified by Heather Drews
  • Remove Email Address from "Notes" action

    We currently use notes to communicate in tickets. The notes sign off with our email address which leads to people emailing the support staff instead of updating the ticket using the SSP. How can I remove the staff's e...
    scot je
    last modified by scot je
  • Is it possible for staff to upload links or documents in chat

    Hi is it possible for service desk staff to upload links (e.g. knowledge articles) or general attachments on a chat.   it seems the client/user can send attachments but the service desk staff do not have this ...
    Gary Jackson
    last modified by Gary Jackson
  • Can Remedyforce Chat with Pre-Chat form tell a client no agents are available before entering a description?

    We rolled out Remedyforce Chat in March this year to one area in our company and did not enable the Pre-Chat form at the time, so clients would click on the chat tab and get either an agent to chat with immediately or...
    Dan Bontrager
    last modified by Dan Bontrager
  • Self Service - My Activity - Service Request Details

    Is there any way to customize these fields under the Details tab?
    Ben Seba
    last modified by Ben Seba