Winter 20 is here! Read blogs regarding the Winter 20 features and join the upcoming webinar where the features will be demoed and you can ask questions. Get information on the February Salesforce Tech update, new Support features and much more. Enjoy from the entire Remedyforce Organization! BMC Helix Remedyforce Monthly Newsletter – February 2020 Edition
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Hello Guys, need very small help. I am not able to get the process where I can enable this setting. I want to create a new view on 'Incident Console'. (My profile : System Admin) ... Hey there, We're looking to route users straight to the Remedyforce Helpdesk via OneLogin, is this possible? Wondering if anybody out there has successfully implemented something similar or has any documentati... We are testing Self Service and two issues have come up. 1. The ticket is noted "Incident Opened From Self Service" I cannot find a way to prevent this note from appearing in Self Service without disabling all... Hi John Fulton Please need help to understand if the following link goes for Integration of BMC Client Management (On Demand) with Remedyforce (base edition) or premium as well: Configuring the integ... Hello, Looking to deactivate several incident source options in RF found in the Remedy Force Console. What option in Remedy Force Administration do you go to to accomplish this ? Thanks in advan... Because our users can create tickets and requests in self service on behalf of other people (which is great!) we would really like to be able to populate the Caller Name field on Incidents and Service Requests with th... We are in the process of reviewing our categorical structure and are considering some clean up. Our structure is organized by internal products at the highest level and then organizational units/specific sub categorie... This article (and the linked items) explains that the limit for all attachments on tickets or KBAs cannot exceed 25MB, however we are unable to attach anything larger than 1MB to a KB. Any ideas? ... In our org we have view all on for all incidents and tasks so our techs can see the other queues but not edit the tickets unless they are part of the queue the task or incident is assigned to. We want to allow anyone ... What is the name of the object that has the relationship information for incidents linked to other incidents? Hi, In Remedyforce when a Service request is logged from Console, it picks up the Owner defined in the templates even if a queue is selected while creating ticket in Console. How can the owner be overridden? &... The Self Service Mobile app supports attachments: at creation: a client can log a ticket and add attachment during the ticket life-cycle: attachments can be opened extra attachments can be added In our current ... We have unlocked the Knowledge Management badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashbo... Is there a feature in the works to give the ability to filter by multiple status values in the "My Activity" section of the Self Service Portal? I created an object field for technicians called minutes took. Management wants this to be a required populated field when incident is resolved. I created a validation rule but its not working. Can s... Is it possible to extract Remedyforce Knowledge Articles in HTML-format? Especially the images added to the individual Rich Text fields would be of interest. Thank you in advance! We have unlocked the Incident Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard a... We have unlocked the Knowledge Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard ... I wan to create a report showing Average amount of time spent on each of the distinct change phases/Status in a given period For Example: Phase 1 - Time spent from Open to Approval Requested Phase 2 -... When linking a task to a change by clicking the button Create and Link Task to Change Request, several fields like impact, urgency, description etc are copied from the change to the task. How can we add the fields cop...