• Cant create new view

    Hello Guys, need very small help.   I am not able to get the process where I can enable this setting. I want to create a new view on 'Incident Console'.   (My profile :  System Admin)     ...
    Shekhar G
    last modified by Shekhar G
  • Remedyforce Help Desk/OneLogin SSO

    Hey there,   We're looking to route users straight to the Remedyforce Helpdesk via OneLogin, is this possible? Wondering if anybody out there has successfully implemented something similar or has any documentati...
    Jayce Canale
    last modified by Jayce Canale
  • Self Service- Message and Actions

    We are testing Self Service and two issues have come up.   1. The ticket is noted "Incident Opened From Self Service" I cannot find a way to prevent this note from appearing in Self Service without disabling all...
    Nellie Bergfield
    last modified by Nellie Bergfield
  • Integration between BCM (On Demand) and Remedyforce (base editon

    Hi   John Fulton Please need help to understand if the following link goes for Integration of BMC Client Management (On Demand) with Remedyforce (base edition) or premium as well:   Configuring the integ...
    Muhammad Faisal Syed
    last modified by Muhammad Faisal Syed
  • Looking to deactivate several incident source options in RF.

    Hello,   Looking to deactivate several incident source options in RF found in the Remedy Force Console.  What option in Remedy Force Administration do you go to to accomplish this ?   Thanks in advan...
    Michael Dugan
    last modified by Michael Dugan
  • Mapping Requested By to Caller Name

    Because our users can create tickets and requests in self service on behalf of other people (which is great!) we would really like to be able to populate the Caller Name field on Incidents and Service Requests with th...
    John Wisdom
    last modified by John Wisdom
  • How do you structure your categories/tree?

    We are in the process of reviewing our categorical structure and are considering some clean up. Our structure is organized by internal products at the highest level and then organizational units/specific sub categorie...
    Gabriel McGinn
    last modified by Gabriel McGinn
  • Knowledge Article file size restriction

    This article (and the linked items) explains that the limit for all attachments on tickets or KBAs cannot exceed 25MB, however we are unable to attach anything larger than 1MB to a KB.  Any ideas?     ...
    Lorraine Sanner
    last modified by Lorraine Sanner
  • Allow all staff to add notes to all task/incidents

    In our org we have view all on for all incidents and tasks so our techs can see the other queues but not edit the tickets unless they are part of the queue the task or incident is assigned to. We want to allow anyone ...
    Derrick Crew
    last modified by Derrick Crew
  • Incidents linked to other incidents relationship?

    What is the name of the object that has the relationship information for incidents linked to other incidents?
    Damon Gravning
    last modified by Damon Gravning
  • Override Owner from Remedyforce Console

    Hi,   In Remedyforce when a Service request is logged from Console, it picks up the Owner defined in the templates even if a queue is selected while creating ticket in Console. How can the owner be overridden? &...
    Vandana Rattan
    last modified by Vandana Rattan
  • Remedyforce Mobile via SF Mobile -  attachments?

    The Self Service Mobile app supports attachments: at creation: a client can log a ticket and add attachment during the ticket life-cycle: attachments can be opened extra attachments can be added In our current ...
    AnneMarie Goyvaerts
    last modified by AnneMarie Goyvaerts
  • Do you have the Knowledge Management Proficient badge?

    We have unlocked the Knowledge Management badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashbo...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Filter by Multiple Status Values in the Self Service Portal

    Is there a feature in the works to give the ability to filter by multiple status values in the "My Activity" section of the Self Service Portal?
    Damon Gravning
    last modified by Damon Gravning
  • Validation rule

    I created an object field for technicians called minutes took.  Management wants this to be a required populated field when incident is resolved.  I created a validation rule but its not working.  Can s...
    Kim Peterson
    last modified by Kim Peterson
  • How to extract KB-articles in HTML-format?

    Is it possible to extract Remedyforce Knowledge Articles in HTML-format? Especially the images added to the individual Rich Text fields would be of interest.   Thank you in advance!
    Suvi Konola
    last modified by Suvi Konola
  • Do you have the Incident Management Expert badge?

    We have unlocked the Incident Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard a...
    AnneMarie Goyvaerts
    last modified by AnneMarie Goyvaerts
  • Do you have the Knowledge Management Expert badge?

    We have unlocked the Knowledge Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard ...
    AnneMarie Goyvaerts
    last modified by AnneMarie Goyvaerts
  • Change Report - Average time per Status

    I wan to create a report showing Average amount of time spent on each of the distinct change phases/Status in a given period   For Example: Phase 1  - Time spent from Open to Approval Requested Phase 2 -...
    Muhammad Ibrahim Shaikh
    last modified by Muhammad Ibrahim Shaikh
  • Change management, how can we add the fields copied from a change to a task

    When linking a task to a change by clicking the button Create and Link Task to Change Request, several fields like impact, urgency, description etc are copied from the change to the task. How can we add the fields cop...
    Jackline M
    last modified by Jackline M