• New Field on Template Field Info

    I want to add a new field/column here for "Field Label".  It's possible to create a field on Template Field Info object, but I want it to be a formula field so its automatic and not a manual process to maintain. ...
    Joshua Lenning
    last modified by Joshua Lenning
  • Service Request Fulfillment

    We have a few Service Requests that we ask managers to submit on behalf of their teams.  They select the employee name through a lookup filter that displays the employee name and email address.  When the for...
    Lorraine Sanner
    last modified by Lorraine Sanner
  • Remedyforce Console

    Could a console layout visualization be associated to a specific record type and not only to be based only to profile/role? !
    Giuseppe Ruvolo
    last modified by Giuseppe Ruvolo
  • Multiple chats with one agent

    I believe it has been asked before but are there any plans to enable the ability for 1 agent to have multiple chats? It would be useful to have the ability to allow up to 5 chats per agent.
    Oliver Edmunds
    last modified by Oliver Edmunds
  • Dependent picklist information icon

    I am adding dependent picklists to the Self Service ticket form. The dependent picklist fields display an information icon against them. Is there a way this icon can be removed?     TIA
    Vandana Rattan
    last modified by Vandana Rattan
  • Remedyforce - Use the value of a previously filled field as a filter for a lookup field

    Hi team,   I am trying to create a new field (look up) to show data filtered.   My case is:   1 - The client is filled in. So, the account is automatically filled 2 - I created a new lookup field to...
    rodrigo barcat
    last modified by rodrigo barcat
  • Workflow Rule for a task template

    Hello,   I am trying to create a service request workflow for purchasing and placing new computer equipment. I have the service request built in my sandbox and use field mapping for creating the first task to ge...
    Seth Malwitz
    last modified by Seth Malwitz
  • Is there a Salesforce app for Outlook that works with Remedyforce?

    Is there a Salesforce app for Outlook that works with Remedyforce?
    Bob Nelson
    last modified by Bob Nelson
  • Remedyforce: update field value at run time.

    Hi, again, kedar zavar, Paul Donders, Anne Brock, team!   Is it possible to update field value at run time. I can use as example the field Client ID and Account. When I select client Id, the field Account is aut...
    rodrigo barcat
    last modified by rodrigo barcat
  • Do you have the Incident Management Proficient badge?

    We have unlocked the Incident Management badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboa...
    Veerakumar vadivelu
    last modified by Veerakumar vadivelu
  • Disable Submit button for Client after submission of Incident.

    Greetings!   How can we disable the submit button for client from Self Service Portal incident form after submission of the ticket?
    Ritesh Mishra
    last modified by Ritesh Mishra
  • How can we provide user password reset option to Staff Profile?

    How can we provide user password reset option to Staff Profile?
    Ritesh Mishra
    last modified by Ritesh Mishra
  • Remedyforce Recycle Bin

    I'm trying to delete a report folder.  But, when I do I get the following message: "Before deleting this folder, you need to delete these reports from the folder and the Recycle Bin."   I have already dele...
    Sean Connolly
    last modified by Sean Connolly
  • Do you have the Email and Chatter Listeners Proficient badge?

    We have unlocked the Email and Chatter Listeners badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption...
  • Do you have the Incident Management Expert badge?

    We have unlocked the Incident Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard a...
  • Do you have the Incident Management Proficient badge?

    We have unlocked the Incident Management badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboa...
  • How can I view inactive Categories?

    I am working on cleaning up our Categories and would like to reference those that have been inactivated.  For example, one of those should be activated once again.  The data extract gives me my complete list...
    Heather Drews
    last modified by Heather Drews
  • Remedyforce - Using Contact as Client

    Hi guys,   I've read the documentation (link below) several times, I performed the procedure, but when I test it, I don't see a relationship between the Contact X Account fields in the same way as I have between...
    rodrigo barcat
    last modified by rodrigo barcat
  • Remedyforce - Modify assignment button script

    Hi guys,   Is it possible to modify the rule that is fired when I click on Assignment button? Customer whishes is: When support staff click at this button, the status changes to IN PROGRESS and the field Staff w...
    rodrigo barcat
    last modified by rodrigo barcat
  • Remedyforce supporting Multiple SAP systems

    Has anyone any experience or advice on how to use Remedyforce to support multiple SAP systems in many different global location?   I need to take the existing build of Remedyforce supporting one SAP system and e...
    Ingrid Stone
    last modified by Ingrid Stone