In this month's #BMCHelixRemedyforce #Newsletter read about the success of the recent #usergroup meetings in London and Singapore and RSVP to an upcoming meeting near you! Join our #Summer19 #EAP, read the latest Salesforce tech update and so much more! https://communities.bmc.com/docs/DOC-118162
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What work flow rule could I create that would send out email alert after the creation of new problem record, the one we have for incidents is Evaluation Criteria - Evaluate the rule when a record is created ... I want to add a custom field called, "Owner" to the Request Definition > General tab for reporting purposes. I have created the custom field on the Request Definition object but do not see where I add it so it is a... How to change out-of-box descriptions for different record types in KBAs? Thanks I’m looking for some ideas here… Per ITIL - A standard change is a change to a service or infrastructure for which the approach is pre-authorized by Change Management that has an accepted and est... Hello, I see there is a way to sync user data from AD using Pentaho, is there a similar process for syncing users from Google G-suite? I have SSO and just in time provisioning setup and working with our Google... Two of my agents changed their business hours, but the new hours are not reflected in Record Assignment - Staff Auto Assignment. Jake moved from "MidShift" to "Exclude Fridays," while Art moved from "Mondays ... Hi Is there a way of granted a supporter (our knowledge manager) access to Delete any knowledge article without ticking the Remedyforce Administrator checkbox on his user profile? /Susanne In remedyforce console when I as a admin create an action by clicking on Actions > New Action > Update from ICT I can see the Delete (X) button enabled But when service agents try the same this button ... We are considering an enhancement within the console which may include leveraging views and/or quickviews. This survey is to find out which of these two methods are used today. Please take a few minutes to... Hi, I need to be able to find out if the parent (let's say Incident) triggers have been triggered by user action or by new entry in the action history. Is there a field that is changed that I could check to se... Hi All, Can we Remove Edit / Del from the Action history layout? I want to remove these button for Email Sent and Email received. Though i unchecked the Enable Edit checkbox from the Actions but didn't got tha... Hi Could someone please let me know where I can get access to the Update Button? I would like to totally remove "Status" field from the drop down list in Task. Appreciate your help. ... I'm building a screen flow intended to be launched from a service request that collects some info then creates a series of tasks to be linked to the SR. For the tasks while some items are set at run time there are a f... Hello Do you know wich step i'm missing? I need to view the task linked, but we can't see I selected the check "show linked task with submitted records" Regards, Hi Everyone - I hope someone can help. I am creating a view in the remedy force console which does not work as expected [ It does not work at all :-)] The standard task view is this - I have looked at Filtering recor... We need to call web service from Incident form from remedyforce. So the scenario is this: Operator opens the form for creating new INC Operator select the Client, which automatically populates Last name In the ba... We have tickets that when put on are automatically sent out for approval and are "Pending Approval". In our SLA's we have "Pending Approval" as a cause to stop the clock. The clock is not being paused when the ticket ... Is it possible to link Change Requests to other Change Requests? Hi i am fairly new to Remedyforce and have manged the basics of flows and filed sets etc. but i am having a problem with the below scenario. our organisation creates incidents from our clients emails... I am having a business unit perform some new integration testing. The test requires that they receive an email alert for actions taken on incidents. In the sandbox, I have not been able to get the email ...