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I have an incident where the client has attached 25 or so files. As I have been grabbing them one at a time, I thought I'd ask if there is an easy way to bulk download the files that is escaping me at the moment ? This is the report that pulls when you have an incident opened an you want to print it. You go to Actions and select Print or Print to PDF. Any help would be appreciated. Has BMC developed a Remedyforce/Salesforce administration formal training course? Everything I've learned has been through digging in and talking to the help desk (they've been great) but there is so much more I could... Hi, i was wondering if Remedyforce is offering a module for a Service Portfolio Management, showing planned and retired services and furthermore allowing the user to get an overview of the current services with addit... How can i prevent duplicate attachments from being reinserted into a ticket from an email conversation? Is this even possible from the Email Conversation Settings | Email Signature Filter Rules: Do not save attachment... Hi All, I have a request definition form with number of checkboxes and other fields in it. Once user submits the service request it populates all the checkboxes (we have mapped all those input fields to descri... Hey everybody! Hope you're doing well. We have a question we'd like to put in front of our customers. How many Workflows and/or Processes do you have against the Incident object? So, for ex... Hello! What needs to be selected for a template to be available for use in the console? I cannot get one of my templates to populate in the Template lookup field on a ticket. I also noticed that I ha... Hi I thought this would be a simple task but I cannot seem to find the answer. im looking to auto assign incidents from a queue to a staff member on a round robin but by load. I have 3 members of staff but ... Hi All, I'm wondering if something like this is possible. I'm looking to find out if there is a way within Flow to create a service request. More specifically, is there a way to designa... Greetings fellow Remedyforcers, I am attempting to require the Queue field to be completed on Tasks and I am encountering some challenges. I have a simple validation rule that works when an individual is creat... Hi everyone, I have a profile which has very limited access to Remedyforce and now I want to enable it to see the Remedyforce Console tab. I managed to enable it from the profile edit page and in the Administration p... Is it still necessary to create an Access database to create the member report? And - how do we weed out queues are marked Inactive - done from Remedyforce Administrator / Manage Queue Availability ? Thanks for any as... Hello, Is it possile view all the CI's that has a client on incident ticket? Regards, Hello, How is it possible view on the incident (Remedyforce Console) all Child's Incident associate to it ? Regards We are having a sporadic issue where task spawning workflows are not executing after the Service Request is approved. I would like to know if anyone else has had this issue and what did you do to resolve it.... Hi Experts, We want to simplify Self Service portal for the end users. Currently they have options to "Raise a Ticket" and "Submit a Request". We want following: 1. Bucket both submitting a ticket and ... Hi, I just want to ask if there is a way to use the "Input" fields that we are using from Request Definitions. For example I want to include in the report I made the "Process level" and "Job Grade"(Please see ... Hi All, I'm getting difficulty to customize CMDB CI / Asset fields in Remedyforce Console. I want to edit columns in below mentioned snapshot. In "RemedyForce Administrator Console -> Configure CM... At the moment tickets disappear from the client's list in "View in My Activity" after a month. We would like them to be able to see tickets for at least 6 months. How can I change this?