Come join us for the next Dallas User Group meeting featuring new Product Capabilities. Members of the Product Management Team will be onsite to demo Chatbot capabilities, CMDB insights and to present the product Roadmap and learn about new features coming in Summer 19. This is a great opportunity to connect and network with other Remedyforce users, have open discussions and share your product experiences. BMC Helix Remedyforce User Group Meeting in Dallas, TX on August 19, 2019
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Hello, when a user submits an Incident from the Remedyforce selfservice attaching a file, in the console the ticket is available but the attachment is not. It happens only to some users: in particular users whose pr... Hi, In "Smart Suggestions" on console what exactly Copy Article text and Copy Article Link does? I tried to paste into comments and emails. Nothing pastes. Thanks in Advance! Sayali Hello, I understand that we can use the delimiter and exact field names to have emails set content in a ticket. What I am looking to do is map fields with a key word without the need of delimiter or exact fiel... Hello, I'm a neophyte when it comes to Admin on Remedyforce. But I'm trying to create an Email Alert when Clients enter a Client Note from Self Service. Here's the setup I've tried so far, with no luc... Hello, I am trying to construct a report that will give me SLA statuses and action histories for particular selections of tickets. The history part is stumping me. So far I have managed to join BMCSer... Is it possible to link Change Requests to other Change Requests? Hi there, Could anyone tell me about the "Request a Service" of the self-service portal? I created a Client user and confirmed the self service portal. When i click "Request a service", it says No res... Hello, I'm building a screen flow intended to be launched from a service request that collects some info then creates a series of tasks to be linked to the SR. For the tasks while some items are set at run time... The documentation states to go to the Remedyforce page in the community and click Content and then choose Technical Documentation but I am not seeing Technical Documentation anywhere on that page. Can anyone tell me w... Hello there. There was a discussion with out client who has a RemedyForce installation and would like to know how to properly make certain fields mandatory while raising the following Tickets.below. 1-... Hello! Our organization has a few different cloud services like Office 365, InTune etc. I wanted to learn more about ways to integrate/automate some of our processes that work across cloud platforms. Specifica... Hello, I am invoking Remedyforce REST API 'Knowledgesearch' for searching Remedyforce Knowledge Base. API Link - here Since a week, I'm finding a strange behaviour while calling this API. I'm using Postman to c... Is there an existing feature in Remedyforce that enables to mark whether knowledge article feedback has been handled or not? For example, end user gives a feedback that the link in the Knowledge Article is not... I have a question and am hoping someone can figure this out for me as I am new to using RemedyForce. When in the console and viewing the incidents one of them is all in red. It is not a HIGH priority incident an... I am trying to configure the system to send out a survey every 5th incident that is resolved. I am trying to write a formula that will trigger email alert when a ticket is resolved, not closed, excluding any ticket wh... I believe there is an option to send request to multiple approvers and setting it so that they all have to approve but can this be done in sequence as well? e.g. approver 1 approved request and so it now goes to appro... I have users that I need to restrict from the ability to create reports in Remedyforce. Is this possible and if so how can this be accomplished? Thank You We have many Self-Service request forms. In some cases, like to request software, we have a form of 30-40 checkboxes for the client to pick the software they want. The problem is when the tech gets the form it becomes... initially i tried the TASK on the ACTION part of the approval process. unfortunately it created a different task at all which is not linked to a ticket. i am trying now the Process Builder. If you have a... Hello, Can I add fields in this section? Regards,