• Remedyforce Chat

    How do we allow service desk staff to edit a Remedyforce Chat Transcript action?  The edit option is there but when we try to use it the save button is not saving the changes.
    Ellen Hanson
    last modified by Ellen Hanson
  • Create and Link Incident to Change Request

    Does anyone know a method to create either of these buttons for use on the Change Requests Details tab/Linked Incidents related list?  The goal is that we can quickly create Incidents that will be linked to a Cha...
    Joshua Lenning
    last modified by Joshua Lenning
  • is there any plan to integrate RemedyForce with Control-M?

    Hi everybody;   I wonder if we have any kind of integration between RemedyForce and Control-M (open/close tickets in two-way). Is there any move to this direction?
    Carlos Valle
    last modified by Carlos Valle
  • Sub Category Selection Email to Incident field

    Leveraging the email to incident fields process, how does one map to a sub category in the correct categorical tree?   Mapping the event data to the Incident object fields - Documentation for BMC Remedyforce 20....
    Gabriel McGinn
    created by Gabriel McGinn
  • Remedyforce Mobile via SF Mobile -  attachments?

    The Self Service Mobile app supports attachments: at creation: a client can log a ticket and add attachment during the ticket life-cycle: attachments can be opened extra attachments can be added In our current ...
    AnneMarie Goyvaerts
    last modified by AnneMarie Goyvaerts
  • How to get company logo visible in Lightning UI?

    How can I get the company logo visible in the Lightning UI for Self Service portal?   Classic UI:   Lightning UI:
    Sonja Repo
    last modified by Sonja Repo
  • Queue Auto Assign to staff

    Right here goes I logged a call a couple of weeks ago which was half resolved but I thought I would post my full findings, and hopeful resolution   I am trying to achieve the below:   Incident created by e...
    Gary Jackson
    last modified by Gary Jackson
  • Do you have the Console Readiness Proficient badge?

    We have unlocked the Console Readiness badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard...
    AnneMarie Goyvaerts
    last modified by AnneMarie Goyvaerts
  • Do you have the Remedyforce CMDB Expert badge?

    We have unlocked the Remedyforce CMDB badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard and ...
    AnneMarie Goyvaerts
    last modified by AnneMarie Goyvaerts
  • How to extract KB-articles in HTML-format?

    Is it possible to extract Remedyforce Knowledge Articles in HTML-format? Especially the images added to the individual Rich Text fields would be of interest.   Thank you in advance!
    Suvi Konola
    created by Suvi Konola
  • Missing "assign categories assign templates assign status" buttons when editing layout

    Not sure which permission I'm missing?   In my org, when I go Remedyforce Administration/Application Settings/Consoles – click on “default Setting for Profiles” and then go to “Create/Edi...
    Anne Brock
    last modified by Anne Brock
  • Hide service request input fields from self service but not staff console

    How can I hide service request input fields from the self service portal but not the staff's console view?
    Ryan Kreigh
    last modified by Ryan Kreigh
  • Mapping Requested By to Caller Name

    Because our users can create tickets and requests in self service on behalf of other people (which is great!) we would really like to be able to populate the Caller Name field on Incidents and Service Requests with th...
    John Wisdom
    last modified by John Wisdom
  • Create Hyperlink in email template that references another ticket

    Is it possible to create a Hyperlink in HTML email template that references another ticket in the description text.
    Kelvin Santana
    last modified by Kelvin Santana
  • Unable to see aging in incident and workorder report.aging is avaliable only for close tickets

    Hi,   Unable to see aging in incident and workorder report.aging is avaliable only for close tickets .how to troubleshoot this?
    Divya Karri
    last modified by Divya Karri
  • create a  rule to close ticket  in 6 days if no update received to support team

    Hi,   I had a requirement to create a  rule to close ticket  in 6 days if no update received to support team. As, i am new to remedy .please guide how to create business rules.where to find business r...
    Divya Karri
    last modified by Divya Karri
  • SLA Exceptions

    We have SLA reporting by queue - has anyone put together an exception report, for example, showing an incident was already breached when assigned to a new queue? thanks for any help.
    Paula Drew
    created by Paula Drew
  • Do you have the Knowledge Management Expert badge?

    We have unlocked the Knowledge Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard ...
  • Do you have the Task Management Expert badge?

    We have unlocked the Task Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard and i...
  • Do you have the Incident Management Expert badge?

    We have unlocked the Incident Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard a...