• Queue Auto Assign to staff

    Right here goes I logged a call a couple of weeks ago which was half resolved but I thought I would post my full findings, and hopeful resolution   I am trying to achieve the below:   Incident created by e...
    Gary Jackson
    created by Gary Jackson
  • Do you have the Console Readiness Proficient badge?

    We have unlocked the Console Readiness badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard...
    AnneMarie Goyvaerts
    last modified by AnneMarie Goyvaerts
  • Do you have the Remedyforce CMDB Expert badge?

    We have unlocked the Remedyforce CMDB badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard and ...
    AnneMarie Goyvaerts
    last modified by AnneMarie Goyvaerts
  • How to get company logo visible in Lightning UI?

    How can I get the company logo visible in the Lightning UI for Self Service portal?   Classic UI:   Lightning UI:
    Sonja Repo
    last modified by Sonja Repo
  • How to extract KB-articles in HTML-format?

    Is it possible to extract Remedyforce Knowledge Articles in HTML-format? Especially the images added to the individual Rich Text fields would be of interest.   Thank you in advance!
    Suvi Konola
    created by Suvi Konola
  • Missing "assign categories assign templates assign status" buttons when editing layout

    Not sure which permission I'm missing?   In my org, when I go Remedyforce Administration/Application Settings/Consoles – click on “default Setting for Profiles” and then go to “Create/Edi...
    Anne Brock
    last modified by Anne Brock
  • Hide service request input fields from self service but not staff console

    How can I hide service request input fields from the self service portal but not the staff's console view?
    Ryan Kreigh
    last modified by Ryan Kreigh
  • Mapping Requested By to Caller Name

    Because our users can create tickets and requests in self service on behalf of other people (which is great!) we would really like to be able to populate the Caller Name field on Incidents and Service Requests with th...
    John Wisdom
    last modified by John Wisdom
  • Create Hyperlink in email template that references another ticket

    Is it possible to create a Hyperlink in HTML email template that references another ticket in the description text.
    Kelvin Santana
    last modified by Kelvin Santana
  • Unable to see aging in incident and workorder report.aging is avaliable only for close tickets

    Hi,   Unable to see aging in incident and workorder report.aging is avaliable only for close tickets .how to troubleshoot this?
    Divya Karri
    last modified by Divya Karri
  • create a  rule to close ticket  in 6 days if no update received to support team

    Hi,   I had a requirement to create a  rule to close ticket  in 6 days if no update received to support team. As, i am new to remedy .please guide how to create business rules.where to find business r...
    Divya Karri
    last modified by Divya Karri
  • SLA Exceptions

    We have SLA reporting by queue - has anyone put together an exception report, for example, showing an incident was already breached when assigned to a new queue? thanks for any help.
    Paula Drew
    created by Paula Drew
  • Do you have the Knowledge Management Expert badge?

    We have unlocked the Knowledge Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard ...
  • Do you have the Task Management Expert badge?

    We have unlocked the Task Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard and i...
  • Do you have the Incident Management Expert badge?

    We have unlocked the Incident Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard a...
  • Do you have the Console Readiness Expert badge?

    We have unlocked the Console Readiness badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard and...
  • Do you have the Incident Management Proficient badge?

    We have unlocked the Incident Management badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboa...
  • SAP Business objects UNX with dates

    Hi, I'm able to connect my SAP BI4.2 UNX to a Salesforce org and see both standard and customized objects and fields. However, when I try to use fields of type Date (or date-time) i get many SOQL errors. How do I c...
    Hagit Naveh
    last modified by Hagit Naveh
  • Do you have the Knowledge Management Proficient badge?

    We have unlocked the Knowledge Management badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashbo...
  • Report on time recording on incidents, by month

    We have a team who are recording time with each update on an incident and this is working an displaying fine in the action history.  However we want to be able to report on time spent on an incident by month in t...
    Graham Webster-Newman
    last modified by Graham Webster-Newman