In this month's edition we are bringing the Virtual User Group back so you can all join in from the comfort of your laptop! Read blogs regarding the BMC browser update, static resources, the CMDB defect workaround, consider using the Mobile App, join the Summer 20 EAP and much more. BMC Helix Remedyforce Monthly Newsletter – May 2020 Edition
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I noticed that when a new record is created into CMDB, an audit record is created as well. Although, when I try to create a report of CMDB Audit records, there is no information of this record creation. Where this ... Hi All I have seen a few old posts regarding similar and it was not possible then around 5-6 years ago. i would like to create a lookup relationship to the Salesforce user employee ID. i would ... We want to create sort of quick templates for IT helpdesk team so that they can click on custom buttons on Remedyforce Console , enter a few fields and when they save, it generates tickets which are automatically clos... Good morning, I am in the process of creating BMC RemedyForce in an already existing environment of SalesForce so many of my techs have SF licences already. I have added them to be members of the queues that ... I have field called bmcservicedesk_virtual__c on base element object. I have edit permission on this. When i am trying to remove it from parent class and add into child class the field is not showing up in child... Hi team, I am building my first process through "Process Builder" and I am having a hard time understanding how I relate the Incident History record to the incident record I want to update the status. ... Several of our Service Requests require approvals. When approval is requested, the approver gets an e-mail. But, they don't get any reminders. I would like recommendations on how to set up reminder... Is it possible to change the order of smart suggestions in incidents of remedy console? Hello, Do you know to change the order for this section? Regards, We have a service request that is for requesting a new server. We have the SR going through approval, then generating a Change Request. We are leaving the SR open but the Input fields are read-only. Our goal is ... I would like to have remedyforce on my android. Hi, I have a requirement to re-assign the approvers once the change request is submitted in Remedyforce interface. If i open the approver it is in read only mode. How can I open to select different approvers. ... Hi, I am looking out for an option to extract the report from CMDB where i will get a) CI's in one column (e.g. CI's in Computer System Class) b) CI'... Hello, Can any body tell me how to add a Help Text in SRD while defining questions in Question and mapping. I want a help text against a drop down box. Thanks, Dev First off, hello everyone! I am new to RemedyForce and need to get up to speed very quickly. I have tried the dedicated trials both with and without prepopulated data. My questions pertain t... In our environment there are many times a user will send e-mail to Remedyforce to open an incident and 'cc' others they know to be facing the same issue. When a ServiceDesk Staff member requests additional information... @ How to integrate sms in Bmc remedy force Hi all, is there a way to disable the Quick close button on Incident console? With the Close functionality, we have automatisms and validation, so we'd like to use this one. But, since the buttons are close, we'd ... Are we able to extend the character length of this field at all? We are starting to hit limits and user accounts aren't being created because of the field length limitation. Currently the field length is s... I have an Incident that has a specific approval sequence, it needs to first be approved by approver A, then go to approver B if approved by approver A, if approver A rejects the ticket, the entire ticket is rejected. ...