• CMDB audit for created records

    I noticed that when a new record is created into CMDB, an audit record is created as well. Although, when I try to create a report of CMDB Audit records, there is no information of this record creation. Where this ...
    Sonja Repo
    last modified by Sonja Repo
  • Employee Number Lookup

    Hi All   I have seen a few old posts regarding similar and it was not possible then around 5-6 years ago.   i would like to create a lookup relationship to the Salesforce user employee ID.   i would ...
    Gary Jackson
    last modified by Gary Jackson
  • Remedyforce quick templates

    We want to create sort of quick templates for IT helpdesk team so that they can click on custom buttons on Remedyforce Console , enter a few fields and when they save, it generates tickets which are automatically clos...
    Vandana Rattan
    last modified by Vandana Rattan
  • Staff not showing

    Good morning,   I am in the process of creating BMC RemedyForce in an already existing environment of SalesForce so many of my techs have SF licences already. I have added them to be members of the queues that ...
    Andrew Rezac
    last modified by Andrew Rezac
  • Field is not showing in the Managed Field set of Base element but shows in Custom Field set

    I have field called bmcservicedesk_virtual__c on base element object. I have edit permission on this. When i am trying to remove it from parent  class and add into child class the field is not showing up in child...
    Thiru Vimal
    last modified by Thiru Vimal
  • Remedyforce - Update Incident status after client push a Client Note action

    Hi team,   I am building my first process through "Process Builder" and I am having a hard time understanding how I relate the Incident History record to the incident record I want to update the status.   ...
    rodrigo barcat
    last modified by rodrigo barcat
  • Approval Reminders

    Several of our Service Requests require approvals.  When approval is requested, the approver gets an e-mail.  But, they don't get any reminders.   I would like recommendations on how to set up reminder...
    Sean Connolly
    last modified by Sean Connolly
  • smart suggestions console remedyforce

    Is it possible to change the order of smart suggestions in incidents of remedy console?
    Tania Berlanga
    last modified by Tania Berlanga
  • Smart Suggestions

    Hello, Do you know to change the order for this section?     Regards,
    LESLIE MILLAN
    last modified by LESLIE MILLAN
  • Service Request not Editable

    We have a service request that is for requesting a new server. We have the SR going through approval, then generating a Change Request. We are leaving the SR open but the Input fields are read-only.  Our goal is ...
    Joshua Lenning
    last modified by Joshua Lenning
  • Is remedyforce available on Mobile?

    I would like to have remedyforce on my android.
    Mahesh Shinde
    last modified by Mahesh Shinde
  • Remedyforce re-assign change approvers

    Hi,   I have a requirement to re-assign the approvers once the change request is submitted in Remedyforce interface. If i open the approver it is in read only mode. How can I open to select different approvers. ...
    Nazim Ahmed
    last modified by Nazim Ahmed
  • How to extract report of CMDB with it's relationship CI's.

    Hi,     I am looking out for an option to extract the report from CMDB where i will get      a) CI's in one column (e.g. CI's in Computer System Class)      b) CI'...
    Charudatta Thorat
    last modified by Charudatta Thorat
  • how to add a Help Text in SRD while defining questions in Question and mapping.

    Hello,   Can any body tell me how to add a Help Text in SRD while defining questions in Question and mapping.   I want a help text against a drop down box.   Thanks, Dev
    Debabrat Senapati
    last modified by Debabrat Senapati
  • New to RemedyForce, Where do I start?

    First off, hello everyone!  I am new to RemedyForce and need to get up to speed very quickly.  I have tried the dedicated trials both with and without prepopulated data.    My questions pertain t...
    Robert Strunk
    last modified by Robert Strunk
  • "Reply to All" from an Incident?

    In our environment there are many times a user will send e-mail to Remedyforce to open an incident and 'cc' others they know to be facing the same issue. When a ServiceDesk Staff member requests additional information...
    Maurice Hicks
    last modified by Maurice Hicks
  • How to integrate sms in Bmc remedy force

    @ How to integrate sms in Bmc remedy force
    Aniket shirke
    last modified by Aniket shirke
  • Disable Quick close button in Remedyforce Incident console

    Hi all, is there a way to disable the Quick close button on Incident console? With the Close functionality, we have automatisms and validation, so we'd like to use this one. But, since the buttons are close, we'd ...
    Giusy Barrile
    last modified by Giusy Barrile
  • User field: Alias

    Are we able to extend the character length of this field at all?  We are starting to hit limits and user accounts aren't being created because of the field length limitation.  Currently the field length is s...
    Justin May
    last modified by Justin May
  • Multiple approver sequence in Remedyforce?

    I have an Incident that has a specific approval sequence, it needs to first be approved by approver A, then go to approver B if approved by approver A, if approver A rejects the ticket, the entire ticket is rejected. ...
    Paula Drew
    last modified by Paula Drew