• Remedyforce REST API: BMCServiceDesk:Too many SOQL queries: 101

    Hello,   I am invoking Remedyforce REST API 'Knowledgesearch' for searching Remedyforce Knowledge Base. API Link - here Since a week, I'm finding a strange behaviour while calling this API. I'm using Postman to c...
    ios man
    last modified by ios man
  • Ability to change master field set labels in Remedyforce 2019.01.140.114?

    I am trying to modify the label of a field set in  Remedyforce 2019.01.140.114, but my change is being ignored.   I enteried an "Override" label for the "Console - Status and Priority" field set from withi...
    Darius Tanpoco
    last modified by Darius Tanpoco
  • Tagging incidents and Service Requests  in Remedyforce for Reporting purposes?

    Can we tag incidents and Service Requests in Remedyforce for reporting purposes?
    Shiny Antony
    last modified by Shiny Antony
  • Survey - Adoption of Views and Quickviews

    We are considering an enhancement within the console which may include leveraging views and/or quickviews.  This survey is to find out which of these two methods are used today.  Please take a few minutes to...
    John Fulton
    last modified by John Fulton
  • Checkbox for user acknowledgement

    Hi friends,      Is there a way to add a required check box in the SR request definition form. Basically I am trying to add a heck box for acknowledgement from user like accepting the license poli...
    Surendar Cholkar
    last modified by Surendar Cholkar
  • "Create and link task" button on incident mapping doubt

    Hi All,   When we click on the "Create and link task" button the task is automatically created and linked to the incident. Is there any way to map incidents fields to the task?   Thanks !
    Sayali Wasule
    last modified by Sayali Wasule
  • How do you set the Base Element lookup to default to all assets for all users?

    Currently, the default setting for a lookup to the Base Element is to only show CI Classes, linked to client.  Is there a way to change this and simply apply a Lookup filter?  The reason for this is that wit...
    Erica Dean
    last modified by Erica Dean
  • Picklist values based on other field

    Hi friends,       In a Request Definition form Input tab, I am trying to control the picklist values based on what value is selected on another pick list. Like for example there are 2 pick li...
    Surendar Cholkar
    last modified by Surendar Cholkar
  • Advance scheduling

    Hi All,   How can I schedule a job to run everyday but exclude a day from another calendar?   Thanks for any input.
    HK Storage
    last modified by HK Storage
  • Want to add option in Approval stage on change request

    Hi Members,   Hope all doing well.   Want to add back option in Approval stage on change request. Need to know where i can add it     PFB snapshot for your clarity.     Need ...
    Muhammad Faizan Iftikhar
    last modified by Muhammad Faizan Iftikhar
  • In Task, linked Change and Incident Manifests can be displayed.  Why isn't there an option for Release Manifests to be displayed?

    The Incident and Change Request lookups on Task are dependent on the linked item and manifest, so no information can be displayed about a related Release.  Are there any workarounds out there?  
    Lorraine Sanner
    last modified by Lorraine Sanner
  • Do you have the Email and Chatter Listeners Proficient badge?

    We have unlocked the Incident Management badge – Proficient level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboa...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • Do you have the Incident Management Expert badge?

    We have unlocked the Incident Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard a...
    Nikhil Deshpande
    created by Nikhil Deshpande
  • Do you have the Incident Management Expert badge?

    We have unlocked the Incident Management badge – Expert level! You too can unlock badges by leveraging more capabilities of BMC Helix Remedyforce. Join this challenge by leveraging the Value Adoption Dashboard a...
    Nikhil Deshpande
    created by Nikhil Deshpande
  • Servicenow integration

    Hi   Is there a remedyforce to servicenow integration?   Looking to setup a trigger which would send our ticket on remedyforce to create a ticket on servicenow (a supplier platform) and be able to get upd...
    Lora Barclay
    last modified by Lora Barclay
  • What is the maximum number of records allowable in any object in the Remedyforce console?

    We have over 20,500 records, but the all view of the Incident RF console shows a max of 1000
    LESLIE MILLAN
    last modified by LESLIE MILLAN
  • Remove Notes Section

    Hello, Do you know how to remove this section?         Regards
    LESLIE MILLAN
    last modified by LESLIE MILLAN
  • Urgent: how can we make Knowledge Articles public with Remedyforce

    Hi Guys,   A client is asking how we can make knowledge articles publicly accessible (no password required). is there a custom portal we can build using SF/RF that will display knowledge articles publicly to end...
    Richard Guo
    last modified by Richard Guo
  • Pull in Base Element Instance Name into User Object using Primary Client

    Hello! So "primary client" exists on all of our assets on the Base Element Object. Is there a way to map the Instance name of the asset a primary client is assigned to on to the user object?   So for example if ...
    Noah Genin
    last modified by Noah Genin
  • All "Terminated Users" and Assigned CI's Custome Report Type Question

    I’m trying to build a report that takes all storetermuser’s from the incident object (this a user lookup type field that is mapped from our termination request definition), and shows us their full name and...
    Noah Genin
    last modified by Noah Genin