• Remedyforce and Azure AD and Jitterbit

    Hi guys.   Before starting to use RemedyForce, the customer was already using Salesforce CRM. Remedyforce was deployed on the same id as the organization.   So, some stages of the project I believe can be ...
    rodrigo barcat
    last modified by rodrigo barcat
  • Mass Transfer Incident Error

    I am trying to move incidents from one queue to another in order to close the queue but when I try to do this I get the following:   Error: Please select an active Category. 
    Oliver Edmunds
    last modified by Oliver Edmunds
  • How do I edit the lookup pop up from the CMDB/Base element

    I want to be able to edit this pop up but I am not sure where to do this in RF.  Help?  
    Cristy Castano
    last modified by Cristy Castano
  • Asset Management Blanket Permission

    All,   We recently enabled Asset Management in the CMDB, we were already using the CMDB for CI tracking.  How can we enable Asset Management for all existing staff members?  Do we have to manually upda...
    Justin May
    last modified by Justin May
  • Remedyforce Self Service - Change Broadcast Message

    How can I add, edit, and delete broadcast messages in the Remedyforce self service portal?     Thank you.
    John Booze
    last modified by John Booze
  • Service Outage

    Hi   i normally work with incidents and service requests so i need a little help outside of this.   we have planned maintenance and down time on are head office network connection meaning it will be down ...
    Gary Jackson
    last modified by Gary Jackson
  • Hiding options on Self Service

    Good afternoon community,   I am looking to see if there is a way to hide some of these options from all users. Basically we are releasing this system in phases, the first phase is the break/fix system, which I ...
    Andrew Rezac
    last modified by Andrew Rezac
  • Self Service - My Activity - Service Request Details

    Is there any way to customize these fields under the Details tab?
    Ben Seba
    last modified by Ben Seba
  • Incident Console Category and Sub Category

    Hi All (again)   i have had a look around the forum and online but have not found to much around this.   has anyone introduced Primary and secondary category fields in the incident console? basically we a...
    Gary Jackson
    last modified by Gary Jackson
  • Employee Number Lookup

    Hi All   I have seen a few old posts regarding similar and it was not possible then around 5-6 years ago.   i would like to create a lookup relationship to the Salesforce user employee ID.   i would ...
    Gary Jackson
    last modified by Gary Jackson
  • CMDB audit for created records

    I noticed that when a new record is created into CMDB, an audit record is created as well. Although, when I try to create a report of CMDB Audit records, there is no information of this record creation. Where this ...
    Sonja Repo
    last modified by Sonja Repo
  • total time for a certain status

    Hello everyone, a question for admins, is there a way to have the total time a ticket has been in each status I have set? it means if a ticket was in waiting status - 1024 minutes, active - 500 minutes, and so on? ...
    Vanessa Garcia
    last modified by Vanessa Garcia
  • Remedyforce quick templates

    We want to create sort of quick templates for IT helpdesk team so that they can click on custom buttons on Remedyforce Console , enter a few fields and when they save, it generates tickets which are automatically clos...
    Vandana Rattan
    last modified by Vandana Rattan
  • Staff not showing

    Good morning,   I am in the process of creating BMC RemedyForce in an already existing environment of SalesForce so many of my techs have SF licences already. I have added them to be members of the queues that ...
    Andrew Rezac
    last modified by Andrew Rezac
  • Field is not showing in the Managed Field set of Base element but shows in Custom Field set

    I have field called bmcservicedesk_virtual__c on base element object. I have edit permission on this. When i am trying to remove it from parent  class and add into child class the field is not showing up in child...
    Thiru Vimal
    last modified by Thiru Vimal
  • Remedyforce - Update Incident status after client push a Client Note action

    Hi team,   I am building my first process through "Process Builder" and I am having a hard time understanding how I relate the Incident History record to the incident record I want to update the status.   ...
    rodrigo barcat
    last modified by rodrigo barcat
  • Approval Reminders

    Several of our Service Requests require approvals.  When approval is requested, the approver gets an e-mail.  But, they don't get any reminders.   I would like recommendations on how to set up reminder...
    Sean Connolly
    last modified by Sean Connolly
  • smart suggestions console remedyforce

    Is it possible to change the order of smart suggestions in incidents of remedy console?
    Tania Berlanga
    last modified by Tania Berlanga
  • Smart Suggestions

    Hello, Do you know to change the order for this section?     Regards,
    last modified by LESLIE MILLAN
  • Service Request not Editable

    We have a service request that is for requesting a new server. We have the SR going through approval, then generating a Change Request. We are leaving the SR open but the Input fields are read-only.  Our goal is ...
    Joshua Lenning
    last modified by Joshua Lenning