• Self Service 3.0 does not show for client users but shows for Staff and Administrative Users

    I am preparing our Sandbox for a 3.0 deployment from 2.0.  In my Sandbox, SS 3.0 looks great and works just as desired when logged in as myself.  But when I log in as a standard user, I still see 2.0.  ...
    Heather Drews
    last modified by Heather Drews
  • Not able to open Change Request console

    I am not able to open Change Request console , Getting "Unexpected token Where" error. Any help would be appreciated. Thanks
    Abhishek Singh
    last modified by Abhishek Singh
  • Pentaho: Unable to access jarfile launcher\launcher.jar

    Hi All,   We are trying to integrate Remedyforce with ADDM using Pentaho.   While importing the data we are getting below error:     Running the IP End information, have followed the steps i...
    Gaurav Sharma
    last modified by Gaurav Sharma
  • ADDM > Remedyforce Integration

    Hi,   When configurating ADDM integration with Remedyforce using Pentaho, do the predefined jobs out of the box also include Service Models from ADDM and also relationships so you can visualise impact simulator?...
    Nick Rawlins
    last modified by Nick Rawlins
  • Text Alignment when mixed left and right aligned languages

    We have an issue when we mix a left aligned language with some right aligned words that caused the sentance to be incorrectly structured.   This is a failry unique issue to languages that are right algned then m...
    Ingrid Stone
    last modified by Ingrid Stone
  • Configure MyIT URL in installer

    Hi All.   We will shortly be deploying MyIT iPhone app to end users and would like to hard code the URL for MyIT within the installer (so that the end user doesn't have to configure it upon first load).  I'...
    Rob Berry
    last modified by Rob Berry
  • MyIT do not present questions with more than 1 condition

    Hi,   ."I created service request in Remedyforce and added to one question 2 conditions (chosen from picklist) of "Display if In Remedyforce I can see the Service request correct with all the conditions but in M...
    Aevi Levi
    last modified by Aevi Levi
  • Integration of BMC Remedyforce with BMC Myit

    Hello, regarding the integration of BMC Remedyforce with BMC Myit, Myit must be installed on the customer server or you can use it on the cloud? Do you have documents that explain it? Thanks in advance Ale...
    Alessia Lombardo
    last modified by Alessia Lombardo
  • Entitlement for SRD in MyIT.

    Hi All,   Does entitlement of SRD work in MyIT as well? I have created a SRD say 'New Hire' which should be visible to only the customers of an Account say  'BMC'. This works perfectly in Self Service, how...
    Sneha Wakale
    last modified by Sneha Wakale
  • MyIT and Remedyforce

    I have been working with MyIT and Remedyforce. Here is some helpful information and links. The Winter 15 installation and configuration guide provides some good information (BMCRemedyforce201501) as well as the help l...
    Mark Hodge
    last modified by Mark Hodge
  • Remedyforce-MyIT integration

    Hi All,   I have integrated MyIT with Remedyforce, however when I log in to MyIT I as unable to create incidents. Is this the case, through MyIT end users can only create Service Request or do we have an option ...
    Vijosh P
    last modified by Vijosh P
  • MyIT on demand/BPPM integration

    Hi, I have a MyIT env that has been shipped with Remedyforce. I need to perform an integration between MyIT and BPPM to get automatic updates on services status.   Has anyone ever performed this ? From the con...
    Foued BEN HADJ ALI
    last modified by Foued BEN HADJ ALI
  • Submit a Ticket - Task fulfillment not working

    I am using Submit a Ticket module to create Incidents and Service Requests. I use Apex to set the Category, Request Definition, etc. In my Request Definitions I have added Fulfilment templates where I need tasks added...
    Vandana Rattan
    last modified by Vandana Rattan
  • Mass close Tasks

    I have enabled Inline Editing and Enhanced Related List. But I still cannot figure out how can I mass close Tasks from related list. When I double click on Status field nothing happens. Any help would be appreciated. ...
    Vandana Rattan
    last modified by Vandana Rattan
  • Self Service 3.0 Superbox Search

    Is there any way to disable the Self Service 3.0 Superbox?  This search field functionality is complicating the migration from 2.0 to 3.0.  My organization's wish is to have the 3.0 search box function the s...
    Heather Drews
    last modified by Heather Drews
  • Attachment size needs to be increased

    Hello Team, Where can i change my attachment size. Currently it's limiting for 5MB
    HariKrishna Sompalli
    last modified by HariKrishna Sompalli
  • Incident reply - Email alert for Staff member + avoiding double up

    Hi,   I've just set up an email alert that is sent out when an incident receives a reply from the client. I'm just having a couple of issues with it and was hoping for some advice on how/if they can be resolved ...
    Zarraffa's Coffee
    last modified by Zarraffa's Coffee
  • How can you limit the email domains that can be set in Remedyforce user accounts?

    In our environment, only user accounts with specific domains will be imported via Pentaho AD integration.  It doesn't appear this is configured in the job itself and instead is configured by a setting in Remedyfo...
    Heather Drews
    last modified by Heather Drews
  • BMC Helix Remedyforce:Is there a way to find a validation rule only with the error msg?

    Today a strange situation happened. For several days we did several tests and I didn't have that kind of problem.   I'm trying to save an incident. The Service field is not set as mandatory, but when saving the ...
    rodrigo barcat
    last modified by rodrigo barcat
  • Self Service Site login page cannot be accessed

    Hello Guys;   We are implementing security options for LGPD (the equivalent to GDPR in US) in one of our customers but i´m getting a strange behavior. After enabling the Secure guest user record access and...
    Carlos Valle
    last modified by Carlos Valle