In this month's edition we are bringing the Virtual User Group back so you can all join in from the comfort of your laptop! Read blogs regarding the BMC browser update, static resources, the CMDB defect workaround, consider using the Mobile App, join the Summer 20 EAP and much more. BMC Helix Remedyforce Monthly Newsletter – May 2020 Edition
Expiring the announcement will not delete it but will remove it from the public announcement list. Are you sure you want to expire this announcement?
Are you sure you want to delete this announcement?
Hi guys. Before starting to use RemedyForce, the customer was already using Salesforce CRM. Remedyforce was deployed on the same id as the organization. So, some stages of the project I believe can be ... I am trying to move incidents from one queue to another in order to close the queue but when I try to do this I get the following: Error: Please select an active Category. I want to be able to edit this pop up but I am not sure where to do this in RF. Help? All, We recently enabled Asset Management in the CMDB, we were already using the CMDB for CI tracking. How can we enable Asset Management for all existing staff members? Do we have to manually upda... How can I add, edit, and delete broadcast messages in the Remedyforce self service portal? Thank you. Hi i normally work with incidents and service requests so i need a little help outside of this. we have planned maintenance and down time on are head office network connection meaning it will be down ... Good afternoon community, I am looking to see if there is a way to hide some of these options from all users. Basically we are releasing this system in phases, the first phase is the break/fix system, which I ... Is there any way to customize these fields under the Details tab? Hi All (again) i have had a look around the forum and online but have not found to much around this. has anyone introduced Primary and secondary category fields in the incident console? basically we a... Hi All I have seen a few old posts regarding similar and it was not possible then around 5-6 years ago. i would like to create a lookup relationship to the Salesforce user employee ID. i would ... I noticed that when a new record is created into CMDB, an audit record is created as well. Although, when I try to create a report of CMDB Audit records, there is no information of this record creation. Where this ... Hello everyone, a question for admins, is there a way to have the total time a ticket has been in each status I have set? it means if a ticket was in waiting status - 1024 minutes, active - 500 minutes, and so on? ... We want to create sort of quick templates for IT helpdesk team so that they can click on custom buttons on Remedyforce Console , enter a few fields and when they save, it generates tickets which are automatically clos... Good morning, I am in the process of creating BMC RemedyForce in an already existing environment of SalesForce so many of my techs have SF licences already. I have added them to be members of the queues that ... I have field called bmcservicedesk_virtual__c on base element object. I have edit permission on this. When i am trying to remove it from parent class and add into child class the field is not showing up in child... Hi team, I am building my first process through "Process Builder" and I am having a hard time understanding how I relate the Incident History record to the incident record I want to update the status. ... Several of our Service Requests require approvals. When approval is requested, the approver gets an e-mail. But, they don't get any reminders. I would like recommendations on how to set up reminder... Is it possible to change the order of smart suggestions in incidents of remedy console? Hello, Do you know to change the order for this section? Regards, We have a service request that is for requesting a new server. We have the SR going through approval, then generating a Change Request. We are leaving the SR open but the Input fields are read-only. Our goal is ...