The BMC Helix Remedyforce October Newsletter is here! Catch up on the Winter 20 release features, join the Winter 21 EAP, read blogs on the Salesforce Experience Cloud, join October's Support Webinar and much more! BMC Helix Remedyforce Monthly Newsletter – October 2019 Edition
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Hello all, We are receiving email from wrong email address (Org wide email address) asking for approval only in few cases. Usually email asking for approval comes from requester's email address however only f... Hello, Wanted to check if there were any common reasons why the relative elapsed time would show 0 Business Day(s) 00:00 HH:MM. The job is running as expected and other tickets or even the same ticket differe... Today a strange situation happened. For several days we did several tests and I didn't have that kind of problem. I'm trying to save an incident. The Service field is not set as mandatory, but when saving the ... I was unable to create a Poll on the BMC Helix Remedyforce space so going the Discussion route. I am curious how many customers rely on the OOB behavior of the Staff field being populated as the logged in user when cr... Right now users can go to a Service Outage in the Self Service Portal and "subscribe to updates" for individual outages. Is there anyway to let users subscribe to the Service itself? that way if any outages are create... Can we rename Submit a Ticket tile? If so how? After creating SR, I tried to search with SR# in "Incident" tab in console. But it didn't returned anything. Service Request is showing as separate tab while enabling "Seggregate Incident and Service Requests". But ... IN our organization, we have a number of different support groups. Each support group has access to there 1-n queues. Limiting access to these queues can be done with profiles & permission sets. Howeve... Hi, in the CI I don't see any category field. However it is in the object itself (BMCServiceDesk__Category__c) but it is not displayed to the users. And I cannot select it in the field sets to be displayed. &... Hi Team, Is there any existing functionality to escalate the tickets to Primary Oncall, secondary Oncall and Manager Oncall based on specific time duration. For instance, if the ticket came from Self s... Hello Guys; I am testing a flow for signature capture. The first idea is to have the signature image saved to the incident object attachments and thats working fine. It would be more interesting if i ... Hello, Is it possible to create a Change Request in Remedyforce from an email. I can create an incident but can't work out how to create a Change. Thanks Mark what are the dependencies/prerequisites for BMC helix remedy force for POC Hi, Want to create 3 tier business service relationship other than service offering. For example: Service 1 : A (Business Service, served as Parent and have child "B") Service 2 : B (sub service of service 1 i.e. ... I am preparing our Sandbox for a 3.0 deployment from 2.0. In my Sandbox, SS 3.0 looks great and works just as desired when logged in as myself. But when I log in as a standard user, I still see 2.0. ... We have self service in multiple languages and control view of SRD usinf permission sets. I want to be able to do something similar with knowledge so that people only see the the knowledge artilces for the... Since we were auto upgraded to Remedy Summer 20 last Friday and we enabled My Work Day on the console we noticed that the console auto refresh stopped working. I tried setting a manual console refresh rate in custom s... We have a Service Request that opens Change Request right after creation and goes to Change Approval. We have enabled the addition of an attachment on the Self Service Request, but that attachment remains only in the... I want to make knowledge articles visible to specific accounts, I've already added the VF page for selecting the accounts on knowledge articles, the problem I have is that we need to make articles visible to over 3000... Hello Guys; I would appreciate some help in this service request logic : - Three people envolved - A (who initiates the service request, B (second person who must complete information in service ...