In this month's edition we are bringing the Virtual User Group back so you can all join in from the comfort of your laptop! Read blogs regarding the BMC browser update, static resources, the CMDB defect workaround, consider using the Mobile App, join the Summer 20 EAP and much more. BMC Helix Remedyforce Monthly Newsletter – May 2020 Edition
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Hi, I am trying to implement the Remedy Force Search feature so it will search all problems based on keywords in the description and return results. I have tried the Global Search without success. I also atte... In our OLD Remedy system, we were able to update several of Incident records at once with a common change. Is this ability available in RemedyForce WITHOUT using the Dataloader? Hi All, I have created a role hierachy with System Administrator at top and two seperate branches of Human Resource and Finance each. I was able to succesfully segregrate category object. However my ... Is there a Mandarin Chinese Language Pack available for Remedyforce? I see in the Setup that Simplified and Traditional Chinese are available. Thank you. Hi Remedyforce Community, Does anyone have a translation via translation workbench for Simplified and or Traditional Chinese for out of the box Remedyforce that they would be willing to share? Cheers &... Is there a way to clone an incident and be able to modify before the cloned incident is created? I'm looking for a quick way to copy an existing incident but be able to change the description and some other fiel... Hi, One of my users when trying to access the activity feed feature within incidents gets a message saying insufficent permissions. The user has a servicedesk staff license. What permissions do I need ... When agents work on tickets they often have to upload multiple attachments simultaneously, currently only 1 attachment can be uploaded at a time causing a substantial delay in uploading all the files. How do we enable... I'm fairly new to Remedyforce and trying to get as much efficiency into our process as possible. We have a problem that we think we can solve but I would appreciate some input from the experts out there. It is... Does anyone have a report they would be willing to share that would allow for reporting on reopened Incidents? I am assuming we may need to add some additional fields and workflow to achieve this. Thanks... I don't see a field to put the cost of an Asset. We are currently looking at the best way to prioritise our problems so that our dev team can work on finding the root cause. Currently we have hundreds of open problems but only the capacity to work on say 10 at a tim... Does anyone have experience in integrating Skype with Remedyforce? The chat from Remedyforce is nice but has a limitation. Our users will need to login first in Remedyforce and they already got used to our Sky... Looking for suggestions or best practice methods. Our service desk will work common incidents that are quick (2-10 min). They will not open the ticket before working the issue due to the quickness in resolution, howev... How many Software Server Instances SCCM OOB package brings in? Currently is it importing just one software CI per Computer System. For 6000 Computer System it is bringing up 6000 Software CIs. It should bring ... In the console, after selecting and validating a user account, we have a list of incident tickets that are linked to the user and appear at the bottom of the page. (Incident icon, next to model and arti... When creating reports from the Remedyforce CMDB my organization is trying to export the details of the relationships between assets. For example we have Application A running on Servers X, Y, and Z. Server... We have a group of 8 individuals that can approve ECAB requests in remedyforce. It is not required that all 8 approve a request, an ECAB request only needs 2 approvals. Yet when I create an approval proces... Hi, I am configuring the SLA Milestone = SLA Missed and I would like to have the email send to the Staff's Manager. I could not see any options in User Role - there is Client Manager but I could Not ... The out of the box setup of Remedyforce Self-Service Portal 3.0 will show Popular Self help Articles at the top First. How can I set the Common Service Requests at the top and Populate Self Help Articles at the botto...