• Lightning Web Components for Service Catalog

    In this release, we are designing lightning web components for consuming the service catalog. Similar to the other lightning web components designed in previous releases, the look and feel will be Lightning. We expect...
    Nikhil Deshpande
    created by Nikhil Deshpande
  • Salesforce Security Alert!  Changes to Guest User Security

    Update: October 15, 2020: The Guest User Security changes will be enforced in the Winter '21 release without opt-out and disable options.  Details can be found here: https://cloud.mail.salesforce.com/GuestUserSec...
    Virginia Leandro
    last modified by Virginia Leandro
  • Shared Environment for Remedyforce Self Service Community

    The Salesforce Experience Cloud, previously known as Community Cloud, enables organizations to deliver an online community where their customers, partners, and employees can collaborate. Salesforce communities enable ...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • Helix Support: Summer 20 Release My Workday New feature!

    The newest version of Remedyforce (Summer 20) introduces a feature called "My workday". My Workday is a new visual way to help your staff (and admins) on keeping track on their pending Incidents, Tasks, Change Request...
    Diego Novoa
    last modified by Diego Novoa
  • Salesforce Security, Encryption & Remedyforce

    Every now and again the topic of data encryption at rest crops up, either when working with an existing Remedyforce customer or talking to a prospective customer. Salesforce has a great track record around security an...
    Marc Harris
    last modified by Marc Harris
  • Connect with BMC Helix Remedyforce – Best Practices of How to Efficiently Use Incident Features Webinar

    Please join Jair as he presents on Best Practices of How to Efficiently Use Incident Features during the September 30, 2020 webinar.   In this session he will review the best practices for different incident fea...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • Support What's New

    Release Calendar  BMC Helix Remedyforce Summer 20 Patch 1 is available for self-upgrade! BMC Helix Remedyforce: How to Self Upgrade a Remedyforce Sandbox to the Latest Version? - INCLUDES VIDEO   Latest...
    James Dubcak
    last modified by James Dubcak
  • End of Support for Flash Player by Browsers

    Adobe announced End of Life for Flash Player in 2017. This was followed by leading browsers announcing the end of support for Flash Player.   BMC took cognizance of this impending change in the design of BMC Hel...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • The Remedyforce Ecosystem Spotlight - AutomationEdge and Slynko

    A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Remedyforce are excited to share a fantastic picture showing the ever evolving Remedyforce Ecosystem ! The picture abov...
    Olivier Segers
    last modified by Olivier Segers
  • Connect with BMC Helix Remedyforce – Leveraging Request Definitions Webinar

    Please join Jair as he presents on Leveraging Request Definitions in the November 25, 2020 webinar.   In this session, he will review the best practices for Creating and configuring Request Definitions.  In...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • Connect with BMC Helix Remedyforce –  Creating Workflow Best Practices Webinar

    Please join Jair as he presents on Creating Workflow Best Practices in the December 30, 2020 webinar.   In this session, he will review the best practices for creating workflow rules and process builder processe...
    Gregory Kiyoi
    created by Gregory Kiyoi
  • Connect with BMC Helix Remedyforce – Migrating Configuration Data from Another Organization Webinar

    Please join Jair as he presents on Migrating Configuration Data from Another Organization in the October 28, 2020 webinar.   In this session, he will review how to migrate objects from one Salesforce Organizatio...
    Gregory Kiyoi
    created by Gregory Kiyoi
  • Helix Support: Can’t log in to your Salesforce Org? Say no More…

    There are different reasons you couldn’t access your org, such as an expired password, a degradation issue from Salesforce, expired licenses, but the most common issue is related to the SSO certificates (in case...
    Jair Ramos
    last modified by Jair Ramos
  • Custom Objects in Salesforce Orgs

    Remedyforce customers have always wanted to extend the capabilities of Remedyforce by creating custom objects. Up until now, there were licensing restrictions from Salesforce that did not allow customers to do so. Rec...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • BMC Helix Remedyforce Summer 20 is Generally Available!

    We are glad to announce that BMC Helix Remedyforce Summer 20 is Generally Available (GA). New user interfaces for Service Request Designer, Remedyforce Discovery Setup, and CMDB Explorer, superior user experience of t...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • The Remedyforce Ecosystem Spotlight - Bunchball & cloud coach

    The picture shows the integrations with other products both on AppExchange and traditional IT system management tools. We are continuously building out the ecosystem around Remedyforce. Some of them are BMC offered...
    Olivier Segers
    created by Olivier Segers
  • Got Game? BMC Remedyforce does thanks to Bunchball!

    The term “game” has taken on a whole new meaning over the past couple years.  No longer does the word “game” imply a family or group of friends gathered around a table moving little shapes...
    Erin Avery
    last modified by Erin Avery
  • Connect with BMC Helix Remedyforce – Segregating Users and Configuration Data Webinar

    Please join Jair as he covers Segregating Users and Configuration Data during the August 28, 2020 webinar.   In this session he will review the best practices for segregating records using role hierarchy and sha...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • Helix Support: Salesforce Common Org Limitations that May be Extended or Changed

    Working in Remedyforce, you may encounter some features that you may not be able to change, limitations that regular admins cannot surpass, luckily for some of them there is a fix, where we can get Salesforce to chang...
    Diego Novoa
    created by Diego Novoa
  • Helix Support: LDAP Pentaho Job Troubleshooting

    LDAP Pentaho Job: Common Issues and possible Workarounds   LDAP Pentaho Job shows stuck or at hung state   Things to check:   Make sure End User/Admin has not clicked “Get Fields” button...
    John Khattyan
    last modified by John Khattyan