BMC Helix Remedyforce Winter 19 is now available! Get all the details here BMC Helix Remedyforce Winter 19 – New name, New release!
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Welcome to the new era of Cognitive Service Management! As BMC expands its offerings and capabilities embracing cognitive service management, we wanted to ensure that our BMC Helix Remedyforce customers could al... Happy Valentine's Day! Wow, my second blog post today. I should get the rest of the day off or something! No? Back to work for me? All right...here's Salesforce's February ... Last year Salesforce implemented a Continuous Site Switching (CSS) program which entails site switching each instance approximately once every six months for maintenance, compliance, and disaster recovery purposes. ... A new patch for BMC Client Management versions 12.8, 12.7, and 12.6 is available. The patch introduces a replacement for Java Web Start. Download the latest patch release from the Products tab of BMC EPD on the BMC Su... Update: January 28, 2019: RevCult is now offering for free "Field Audit Trail Cockpit BASIC - UI for Shield Field Audit Trail". I haven't personally tested it just yet...but might be worth looking into if ... Are you interested in linking your Categories with your Services and Sub Service Offerings? If so, you can leverage lookup filters to help your staff with filtered results when adding these items onto an Inciden... A New Year… A New Go-Live! I am very happy to announce that INTRUST Bank is ringing in the new year with a new Remedyforce implementation! Remedyforce combines the expertise of BMC with the innovat... I happen to come across this and wanted to share with the community. I haven't dived deep into it, but I was able to setup the Add-On, connect to my Remedyforce/Salesforce Org and so far it's looks pretty intuit... Happy New Year everyone! I trust you had a great Christmas holiday and new year and you're ready to face 2019 with all the gusto you can! Do you make resolutions for the new year? I think I'... Do you break out into a sweat just thinking about Configuration Management and CMDB? I know the effort can seem overwhelming, but don’t fear – your Remedyforce Customer Success Team is here to help... The Remedyforce team has another reason to celebrate this season! We love to hear the words, “We are live!!” Particularly when we have a global customer and this month Congratulations to Hermitage M... Salesforce Spring '19: Upcoming Dates Field History Data Retention Now Enforced Starting with Salesforce Spring '19 release, Salesforce will enforce the 18-month retention policy and begin the process o... Occasionally in my wanderings across Salesforce Communities, I come across articles that are of interest to me. I found this one on Governance from Salesforce a great quick read and wanted to share and pass alon... Overview Most clients expect an easy-to-use self-service application. They should not have to be trained on how to use self-service. Some are not sure which specific transaction in the self-service application will fu... Not a lot happening in November actually; but we still felt it important to let you know of upcoming instance refreshes, etc. Sandbox Migrations Yes...sandboxes go through migrations as well! November ... Salesforce Reports/Objects and Excel Microsoft Excel has a tab on the Menu Ribbon called 'Data', which you can use to pull in data 'From Salesforce Objects' and 'From Salesforce Reports' straight into your wor... Congratulations to City of Hope National Medical Center on their transition to Self-Service 3.0!!! They went live with the current version of Remedyforce Self-Service on October 1st, and are now leveraging the p... Is it October...already? This year has flown by. September was pretty much a blur for me as I had back to back travel out in California at the end of September and first week of October. Somewhere in... What is the CI lookup filter enhancement Starting from the Summer 18 release, you can select which CIs and assets should be displayed to a client when the client submits a ticket in Self Service 3.0. You can use this... Salesforce is getting ready to release it's Winter 19 update which introduced 2 issues that may be experienced in Remedyforce. These issues were found in the course of platform testing performed by the Remedyfor...