• BMC Helix Remedyforce Winter 19 – New name, New release!

    Welcome to the new era of Cognitive Service Management!  As BMC expands its offerings and capabilities embracing cognitive service management, we wanted to ensure that our BMC Helix Remedyforce customers could al...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce February 2019 Tech Update

      Happy Valentine's Day!  Wow, my second blog post today.  I should get the rest of the day off or something!    No?  Back to work for me?  All right...here's Salesforce's February ...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce Continuous Site Switching Program

    Last year Salesforce implemented a Continuous Site Switching (CSS) program which entails site switching each instance approximately once every six months for maintenance, compliance, and disaster recovery purposes. &#...
    Virginia Leandro
    last modified by Virginia Leandro
  • New BMC Client Management Patch is now available for On Premise Customers to Download

    A new patch for BMC Client Management versions 12.8, 12.7, and 12.6 is available. The patch introduces a replacement for Java Web Start. Download the latest patch release from the Products tab of BMC EPD on the BMC Su...
    John Fulton
    last modified by John Fulton
  • Salesforce: Retention Limit for Field History Data is now Enforced!

    Update: January 28, 2019:  RevCult is now offering for free "Field Audit Trail Cockpit BASIC - UI for Shield Field Audit Trail".  I haven't personally tested it just yet...but might be worth looking into if ...
    Virginia Leandro
    last modified by Virginia Leandro
  • Linking Category > Service > Service Offering in Incidents via Look-up Filters

    Are you interested in linking your Categories with your Services and Sub Service Offerings?  If so, you can leverage lookup filters to help your staff with filtered results when adding these items onto an Inciden...
    Jason Baldree
    created by Jason Baldree
  • Remedyforce Success - Customer Spotlight:  INTRUST Bank NA

    A New Year… A New Go-Live!  I am very happy to announce that INTRUST Bank is ringing in the new year with a new Remedyforce implementation!  Remedyforce combines the expertise of BMC with the innovat...
    Jennifer Schertz
    created by Jennifer Schertz
  • Google Sheets: Data Connector for Salesforce!

    I happen to come across this and wanted to share with the community.  I haven't dived deep into it, but I was able to setup the Add-On, connect to my Remedyforce/Salesforce Org and so far it's looks pretty intuit...
    Virginia Leandro
    last modified by Virginia Leandro
  • Happy New Year!  Salesforce Tech Update for January 2019

    Happy New Year everyone!  I trust you had a great Christmas holiday and new year and you're ready to face 2019 with all the gusto you can!    Do you make resolutions for the new year?  I think I'...
    Virginia Leandro
    last modified by Virginia Leandro
  • Adopt a CMDB today! A step by step guide to CMDB Implementation

      Do you break out into a sweat just thinking about Configuration Management and CMDB? I know the effort can seem overwhelming, but don’t fear – your Remedyforce Customer Success Team is here to help...
    Nancy Hinich-Gualda
    last modified by Nancy Hinich-Gualda
  • Remedyforce Success – A Customer Spotlight: Hermitage Medical Clinic

      The Remedyforce team has another reason to celebrate this season! We love to hear the words, “We are live!!” Particularly when we have a global customer and this month Congratulations to Hermitage M...
    Tina Vega
    created by Tina Vega
  • Salesforce Monthly Tech Update - December 2018

    Salesforce Spring '19: Upcoming Dates    Field History Data Retention Now Enforced Starting with Salesforce Spring '19 release, Salesforce will enforce the 18-month retention policy and begin the process o...
    Virginia Leandro
    last modified by Virginia Leandro
  • Simplify or Get Left Behind: Executing Faster with Lean Governance

    Occasionally in my wanderings across Salesforce Communities, I come across articles that are of interest to me.  I found this one on Governance from Salesforce a great quick read and wanted to share and pass alon...
    Virginia Leandro
    last modified by Virginia Leandro
  • Superbox – Enhanced Search in Self Service 3.0

    Overview Most clients expect an easy-to-use self-service application. They should not have to be trained on how to use self-service. Some are not sure which specific transaction in the self-service application will fu...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Salesforce Monthly Tech Update - November 2018

    Not a lot happening in November actually; but we still felt it important to let you know of upcoming instance refreshes, etc.   Sandbox Migrations Yes...sandboxes go through migrations as well!   November ...
    Virginia Leandro
    last modified by Virginia Leandro
  • Pulling Data from Salesforce Objects and Salesforce Reports into Excel

    Salesforce Reports/Objects and Excel   Microsoft Excel has a tab on the Menu Ribbon called 'Data', which you can use to pull in data 'From Salesforce Objects' and 'From Salesforce Reports' straight into your wor...
    Juliette Murray
    last modified by Juliette Murray
  • Remedyforce Success - City of Hope Promotes their Self-Help Model with Self-Service 3.0 and Smart Suggestions

    Congratulations to City of Hope National Medical Center on their transition to Self-Service 3.0!!!  They went live with the current version of Remedyforce Self-Service on October 1st, and are now leveraging the p...
    Jennifer Schertz
    last modified by Jennifer Schertz
  • Salesforce Monthly Tech Update - October 2018

    Is it October...already?  This year has flown by.  September was pretty much a blur for me as I had back to back travel out in California at the end of September and first week of October.  Somewhere in...
    Virginia Leandro
    last modified by Virginia Leandro
  • CI lookup filter enhancement for Self Service 3.0

    What is the CI lookup filter enhancement Starting from the Summer 18 release, you can select which CIs and assets should be displayed to a client when the client submits a ticket in Self Service 3.0. You can use this...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Remedyforce Summer 18 Patch 2 Contains 2 Salesforce Platform Fixes

    Salesforce is getting ready to release it's Winter 19 update which introduced 2 issues that may be experienced in Remedyforce.  These issues were found in the course of platform testing performed by the Remedyfor...
    Lisa Kraas
    last modified by Lisa Kraas