• Update: Salesforce Auto-Transition to Lightning Experience

    Back in March 2019, I threw up this Blog on Salesforce Auto-Transition to Lightning Experience.   So a few things have changed that warranted an update so I figured to keep it simple, I'd bring you another blog ...
    Virginia Leandro
    last modified by Virginia Leandro
  • Support What's New

    Release Calendar Latest Version: BMC Helix Remedyforce Summer 19 P1 Revised, Build 201902.99.17 Release notes and notices - Documentation for BMC Helix Remedyforce 20.19.02 - BMC Documentation Known and corrected...
    James Dubcak
    last modified by James Dubcak
  • Salesforce September 2019 Tech Update

    Salesforce Winter '20!Check out the key dates for Salesforce Winter '20.  Sandbox Previews started on September 6th.  Production release will be happening the first two weekends of October. Details on Page 5...
    Virginia Leandro
    last modified by Virginia Leandro
  • Dynamic Field Rendering in Self Service 3.0 tickets

    What is Dynamic Field Rendering? Earlier, the ticket page layout in Self Service was identical for all types of tickets and customers could only configure static layouts for users based on the user profile. This mode...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Categories Icon and Description enhancement in Self Service 3.0

    Increasing self-service adoption along with a good user experience is a goal for most service desks. A service catalog and Knowledge article page is deployed to allow users to create service requests and read issue re...
    Ashwini Bhagwat
    last modified by Ashwini Bhagwat
  • Two-Column Layout for Service Requests in Self Service 3.0

    Increasing self-service adoption is a goal for most service desks. A service catalogue is deployed to allow users to create service requests for a wide variety of requests such as requesting for mobile devices, access...
    Ashwini Bhagwat
    last modified by Ashwini Bhagwat
  • Template support in RTF compose email

    The Activity Feed, launched in the Remedyforce Console, made it much easier for staff to compose emails from within a record without having to switch to a different page. We have been adding features to the Activity F...
    Ashwini Bhagwat
    last modified by Ashwini Bhagwat
  • Console list view - Attachment flag

      Attachments “A picture is worth a thousand words” is a well-known adage. When a client faces an error in an IT service, they not only submit an incident, but also add attachments that often carry a...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Remedyforce video series by AiM

    Get the most out of Remedyforce by watching the video series by AiM. Associated Interim Management Ltd (AiM) is a UK based International business to business (B2B) service provider that focuses on providing a fusion o...
    Olivier Segers
    last modified by Olivier Segers
  • How to Create a Request Definition in Remedyforce

    This video series was designed to walk you through the basic steps you need to follow in order to create your very first Request Definition! Whether you’re new to Remedyforce or have experience in creating Reque...
    Mike Leveiller
    last modified by Mike Leveiller
  • Salesforce August 2019 Tech Update

    Is it really August already?  Those of you with kids are probably gearing up to get the kids back to school and all the craziness of their schedules that come along with this time of year.  As for me, well, ...
    Virginia Leandro
    last modified by Virginia Leandro
  • BMC Helix Remedyforce Summer 19 is Generally Available!

      We are pleased to announce that the BMC Helix Remedyforce Summer 19 release is now generally available. We are excited to announce several capabilities in this release.   We continue to build the capabil...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • Measuring the Value of Your Service Management Adoption

    Most service management organizations have no idea how to measure the adoption of their service management solution. This is in part because their solution does not provide a way to measure adoption. Thankfully, Remed...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • Vacation and Salesforce Tech Update for July 2019

    It's been a while since I've added any fluff here, so here goes.  Time away from work to recharge, refresh, and realign is always a good thing.  I just got back from a week in Montana (running the Missoula M...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce Auto-Transition to Lightning Experience

    Many of you may have received an uptick in communication coming directly from Salesforce about an auto transition of organizations to the new Salesforce Lightning Experience.  There’s been a lot of question...
    Virginia Leandro
    last modified by Virginia Leandro
  • BMC Immersion Days: 3 Days of Learning and Networking!

    Come join us in Santa Clara, CA (September 16th - 18th) as we talk all things BMC!  We have a number of sessions lined up for Remedyforce already, but would love your input on what you would like to see presented...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce Tech Updates for June 2019

    Salesforce Summer '19 is here! Salesforce Summer '19 was pushed to orgs this past weekend and the remaining orgs will be updated this coming weekend (June 14/15th).  Details can be found on page 5.   Require...
    Virginia Leandro
    last modified by Virginia Leandro
  • New process for logging support cases

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    Olivier Segers
    created by Olivier Segers
  • Upgrading to Remedyforce Client Management Premium or Premium Plus

    Several steps are required when customers purchase and upgrade to Remedyforce Client Management Premium or Premium Plus.  This posting highlights the process and steps necessary to upgrade.  For more informa...
    John Fulton
    last modified by John Fulton
  • Remedyforce Documentation Survey

    We are always striving to improve the Helix Remedyforce solution. Below is a quick, 3 question survey regarding our Remedyforce documentation to help identify our strengths and areas for improvement.  Please comp...
    John Fulton
    last modified by John Fulton