On behalf of the entire BMC Helix Remedyforce Team, we would like to wish you a happy and prosperous New Year! We are starting the 20's off with a roar keeping you informed of all the vital information you need to be successful with Remedyforce. Please log into communities so you can like, bookmark and comment. BMC Helix Remedyforce Monthly Newsletter – January 2020 Edition
Expiring the announcement will not delete it but will remove it from the public announcement list. Are you sure you want to expire this announcement?
Are you sure you want to delete this announcement?
Google’s Chrome Browser version 80 is currently scheduled to be stable and ready for general release on or around February 4, 2020. This release fundamentally changes the way the default cross-domain... What is Lightning Experience: Lightning is an open source framework from Salesforce that has a host of new features. While Classic places an emphasis on responsiveness of the desktop or mobile application, Lightnin... Release Calendar Latest Version: BMC Helix Remedyforce Summer 19 P3 Revised, Build 201902.99.111 pushed to Production December 13, 2019. Release notes and notices - Documentation for BMC Helix Remedyforce 20.19.02... Welcome to 2020. We hope your holidays were great and that you're ready to tackle 2020! Salesforce Spring '20 Salesforce has already pushed Spring '20 out to select Sandboxes. We're actively testing... Update January 9, 2020 On October 7, 2019, Salesforce announced that they would start activating the “Turn on Lightning Experience” critical update on January 7, 2020 and finish within 72 hours. We have no... A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Helix Remedyforce are excited to share a fantastic picture showing the ever evolving BMC Helix Remedyforce Ecosystem ! Th... We analyzed the last 6 months of severity 1 cases (SEV1s) for BMC Helix Remedyforce and here is what we found. About 50% of SEV1s fall to Murphy's Law, "Anything that can go wrong will go wrong." They happen and... Just in time for Thanksgiving eh? Not sure about anyone else here in the US, but I know I'm looking forward to the Thanksgiving break. My day typically starts with a Turkey Run (Run first, eat later) follo... Hello BMC Helix Remedyforce Family, We are happy to announce a new 'Meet The Champions' blog post series, to spotlight those awesome members who dedicate their time to help other members of our community. You ... Attachments “A picture is worth a thousand words” is a well-known adage. When a client faces an error in an IT service, they not only submit an incident, but also add attachments that often carry addition... Salesforce Winter '20 is now Live! All Production and Sandbox environments are now on Salesforce Winter 20! See page 5 for details. CORRECTION: Lightning Experience Critical Update Will Activate in Jan. 2... What is the Services and CIs slider Prior to Summer 19 in the Remedyforce Console, there wasn’t a single place to link, manage and view Services, Cis and Assets. A user had to switch between multipl... Overview All companies have certain departments that provide services to the company’s employees. Typically, such departments are IT, Facilities, HR, Legal, Finance and a few others. Each department has a... BMC Remedyforce is an extremely easy to administer SaaS solution, and in the hands of the right administrator, you can take advantage of all the power it has to offer you in the pursuit of improved service performance... Episode 15 "How Arcadis Creates a Consistent Approach to ITSM Globally for Customers" Andy Hardwick, Director of Global Service Management Office at Arcadis, shares how the implementation of BMC Helix Remedyfor... What is Dynamic Field Rendering? Earlier, the ticket page layout in Self Service was identical for all types of tickets and customers could only configure static layouts for users based on the user profile. This mode... Increasing self-service adoption is a goal for most service desks. A service catalogue is deployed to allow users to create service requests for a wide variety of requests such as requesting for mobile devices, access... Salesforce Winter '20!Check out the key dates for Salesforce Winter '20. Sandbox Previews started on September 6th. Production release will be happening the first two weekends of October. Details on Page 5... Increasing self-service adoption along with a good user experience is a goal for most service desks. A service catalog and Knowledge article page is deployed to allow users to create service requests and read issue re... The Activity Feed, launched in the Remedyforce Console, made it much easier for staff to compose emails from within a record without having to switch to a different page. We have been adding features to the Activity F...