• Alert: Impact of Google Chrome 80 SameSite Secure Cookie Settings

    Google’s Chrome Browser version 80 is currently scheduled to be stable and ready for general release on or around February 4, 2020.   This release fundamentally changes the way the default cross-domain...
    Virginia Leandro
    last modified by Virginia Leandro
  • BMC Helix Remedyforce Support: Salesforce: Moving to Lightning

    What is Lightning Experience: Lightning is an open source framework from Salesforce that has a host of new features. While Classic places an emphasis on responsiveness of the desktop or mobile application, Lightnin...
    John Khattyan
    last modified by John Khattyan
  • Support What's New

    Release Calendar Latest Version: BMC Helix Remedyforce Summer 19 P3 Revised, Build 201902.99.111 pushed to Production December 13, 2019. Release notes and notices - Documentation for BMC Helix Remedyforce 20.19.02...
    James Dubcak
    last modified by James Dubcak
  • Welcome to 2020 and the Salesforce January 2020 Tech Updates

    Welcome to 2020.  We hope your holidays were great and that you're ready to tackle 2020!   Salesforce Spring '20 Salesforce has already pushed Spring '20 out to select Sandboxes.  We're actively testing...
    Virginia Leandro
    last modified by Virginia Leandro
  • Update: January 9, 2020: Salesforce Auto-Transition to Lightning Experience

    Update January 9, 2020 On October 7, 2019, Salesforce announced that they would start activating the “Turn on Lightning Experience” critical update on January 7, 2020 and finish within 72 hours. We have no...
    Virginia Leandro
    last modified by Virginia Leandro
  • The BMC Helix Remedyforce Ecosystem Spotlight - Snow Software

    A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Helix Remedyforce are excited to share a fantastic picture showing the ever evolving BMC Helix Remedyforce Ecosystem ! Th...
    Olivier Segers
    created by Olivier Segers
  • No SEV1s!  Preventing Remedyforce Outages.  Suggestions to Keep Your Org Up and Running

    We analyzed the last 6 months of severity 1 cases (SEV1s) for BMC Helix Remedyforce and here is what we found. About 50% of SEV1s fall to Murphy's Law, "Anything that can go wrong will go wrong."  They happen and...
    James Dubcak
    last modified by James Dubcak
  • Salesforce November 2019 Tech Update

    Just in time for Thanksgiving eh?  Not sure about anyone else here in the US, but I know I'm looking forward to the Thanksgiving break.  My day typically starts with a Turkey Run (Run first, eat later) follo...
    Virginia Leandro
    last modified by Virginia Leandro
  • Meet the Champions: Kedar Zavar

    Hello BMC Helix Remedyforce Family,   We are happy to announce a new 'Meet The Champions' blog post series, to spotlight those awesome members who dedicate their time to help other members of our community. You ...
  • Console list view - Attachment flag

    Attachments “A picture is worth a thousand words” is a well-known adage. When a client faces an error in an IT service, they not only submit an incident, but also add attachments that often carry addition...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Salesforce October 2019 Tech Update

    Salesforce Winter '20 is now Live! All Production and Sandbox environments are now on Salesforce Winter 20!  See page 5 for details.   CORRECTION: Lightning Experience Critical Update Will Activate in Jan. 2...
    Virginia Leandro
    last modified by Virginia Leandro
  • Services and CIs slider on Remedyforce Console

    What is the Services and CIs slider  Prior to Summer 19 in the Remedyforce Console, there wasn’t a single place to link, manage and view Services, Cis and Assets.  A user had to switch between multipl...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Request Definition Entitlement

    Overview  All companies have certain departments that provide services to the company’s employees. Typically, such departments are IT, Facilities, HR, Legal, Finance and a few others. Each department has a...
    Snehal Ghadge
    last modified by Snehal Ghadge
  • Finding a Qualified Remedyforce Administrator

    BMC Remedyforce is an extremely easy to administer SaaS solution, and in the hands of the right administrator, you can take advantage of all the power it has to offer you in the pursuit of improved service performance...
    Kelley Mitchum
    created by Kelley Mitchum
  • How Arcadis Creates a Consistent Approach to ITSM Globally for Customers

    Episode 15 "How Arcadis Creates a Consistent Approach to ITSM Globally for Customers"  Andy Hardwick, Director of Global Service Management Office at Arcadis, shares how the implementation of BMC Helix Remedyfor...
    Olivier Segers
    last modified by Olivier Segers
  • Dynamic Field Rendering in Self Service 3.0 tickets

    What is Dynamic Field Rendering? Earlier, the ticket page layout in Self Service was identical for all types of tickets and customers could only configure static layouts for users based on the user profile. This mode...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Two-Column Layout for Service Requests in Self Service 3.0

    Increasing self-service adoption is a goal for most service desks. A service catalogue is deployed to allow users to create service requests for a wide variety of requests such as requesting for mobile devices, access...
    Ashwini Bhagwat
    last modified by Ashwini Bhagwat
  • Salesforce September 2019 Tech Update

    Salesforce Winter '20!Check out the key dates for Salesforce Winter '20.  Sandbox Previews started on September 6th.  Production release will be happening the first two weekends of October. Details on Page 5...
    Virginia Leandro
    last modified by Virginia Leandro
  • Categories Icon and Description enhancement in Self Service 3.0

    Increasing self-service adoption along with a good user experience is a goal for most service desks. A service catalog and Knowledge article page is deployed to allow users to create service requests and read issue re...
    Ashwini Bhagwat
    last modified by Ashwini Bhagwat
  • Template support in RTF compose email

    The Activity Feed, launched in the Remedyforce Console, made it much easier for staff to compose emails from within a record without having to switch to a different page. We have been adding features to the Activity F...
    Ashwini Bhagwat
    last modified by Ashwini Bhagwat