• Vacation and Salesforce Tech Update for July 2019

    It's been a while since I've added any fluff here, so here goes.  Time away from work to recharge, refresh, and realign is always a good thing.  I just got back from a week in Montana (running the Missoula M...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce Auto-Transition to Lightning Experience

    Many of you may have received an uptick in communication coming directly from Salesforce about an auto transition of organizations to the new Salesforce Lightning Experience.  There’s been a lot of question...
    Virginia Leandro
    last modified by Virginia Leandro
  • BMC Immersion Days: 3 Days of Learning and Networking!

    Come join us in Santa Clara, CA (September 16th - 18th) as we talk all things BMC!  We have a number of sessions lined up for Remedyforce already, but would love your input on what you would like to see presented...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce Tech Updates for June 2019

    Salesforce Summer '19 is here! Salesforce Summer '19 was pushed to orgs this past weekend and the remaining orgs will be updated this coming weekend (June 14/15th).  Details can be found on page 5.   Require...
    Virginia Leandro
    last modified by Virginia Leandro
  • New process for logging support cases

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    Olivier Segers
    created by Olivier Segers
  • Upgrading to Remedyforce Client Management Premium or Premium Plus

    Several steps are required when customers purchase and upgrade to Remedyforce Client Management Premium or Premium Plus.  This posting highlights the process and steps necessary to upgrade.  For more informa...
    John Fulton
    last modified by John Fulton
  • Support What's New

    Release Calendar Latest Version: BMC Helix Remedyforce Winter 19 P3, Build 201901.140.113 Remedyforce Winter 19 Patch P3 Pushes to Sandboxes June 21th. Release notes and notices Known and corrected issues  ...
    James Dubcak
    last modified by James Dubcak
  • Remedyforce Documentation Survey

    We are always striving to improve the Helix Remedyforce solution. Below is a quick, 3 question survey regarding our Remedyforce documentation to help identify our strengths and areas for improvement.  Please comp...
    John Fulton
    last modified by John Fulton
  • Remedyforce Customer Success: Using Categorization in Remedyforce

    Category is a key and critical attribute within Remedyforce. It allows for the overall classification of a ticket (whether Incident, Change, Problem or Release) in order to better manage the activities within that rec...
    Jason Baldree
    last modified by Jason Baldree
  • CI lookup filter enhancement for Self Service 3.0

    What is the CI lookup filter enhancement Starting from the Summer 18 release, you can select which CIs and assets should be displayed to a client when the client submits a ticket in Self Service 3.0. You can use this...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Smart Suggestions in Self Service 3.0

    Overview Smart Suggestions feature enables, Self Service 3.0 users to see recommendations when submitting a ticket. When a client opens a new ticket form, a list of relevant common ticket templates, service requests, ...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Salesforce May 2019 Tech Update

    Salesforce Summer '19 Salesforce Summer '19 has already been rolled out to a subset of Sandboxes.  The official release dates for production are currently the weekends of June 7th and June 14th. See pages 5 - 6 ...
    Virginia Leandro
    last modified by Virginia Leandro
  • How to Create a Request Definition in Remedyforce

    This video series was designed to walk you through the basic steps you need to follow in order to create your very first Request Definition! Whether you’re new to Remedyforce or have experience in creating Reque...
    Mike Leveiller
    last modified by Mike Leveiller
  • Superbox – Enhanced Search in Self Service 3.0

    Overview Most clients expect an easy-to-use self-service application. They should not have to be trained on how to use self-service. Some are not sure which specific transaction in the self-service application will fu...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • The Remedyforce Ecosystem Spotlight - Nlyte

    A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Remedyforce are excited to share a fantastic picture showing the ever evolving Remedyforce Ecosystem ! The picture above...
    Olivier Segers
    last modified by Olivier Segers
  • CMDB Explorer: A window to CMDB relationships and much more

    Background ITIL defines a CMDB as a database used to store and manage configuration records through their lifecycle.  When I began working on CMDB, the first thought that struck me was “Why do we need a CM...
    Amol Gaikwad
    last modified by Amol Gaikwad
  • FY20 EMEA Partner Forum in Madrid

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    Olivier Segers
    created by Olivier Segers
  • Remedyforce Success - A Customer Spotlight: Evergreen School District

    We’d like to shine the spotlight to Evergreen School District       Evergreen School District 114 is one of the largest school districts in Washington State. They have been using Helix Remedyf...
    Colleen Dunbar
    last modified by Colleen Dunbar
  • BMC Helix Remedyforce Winter 19 – New name, New release!

    Welcome to the new era of Cognitive Service Management!  As BMC expands its offerings and capabilities embracing cognitive service management, we wanted to ensure that our BMC Helix Remedyforce customers could al...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce Disabling TLS 1.1 - September / October 2019!

    Salesforce is requiring an upgrade to TLS 1.2 by September/October 2019 in order to align with industry best practices for security and data integrity.   Details can be found here:  https://help.salesforce....
    Virginia Leandro
    last modified by Virginia Leandro