• Support What's New

    Self Service Resources Available 24 hours a day Remedyforce YouTube Channel Subscribe Now Learn something new today and check out the latest videos and recorded webinars. Find videos fast: BMC Helix Remedyforce YouT...
    James Dubcak
    last modified by James Dubcak
  • Salesforce Disabling TLS 1.1 - September / October 2019!

    Salesforce is requiring an upgrade to TLS 1.2 by September/October 2019 in order to align with industry best practices for security and data integrity.   Details can be found here:  https://help.salesforce....
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce Tech Updates April 2019 Edition

    Ah Spring.  I love this time of year.  Except here's how my typical week goes.  Monday - Friday, the weather is warm and beautiful.  I know this because as I sit in my home office working, I can se...
    Virginia Leandro
    last modified by Virginia Leandro
  • Welcome to Remedyforce – Beyond the First Week! (Part 1)

    Hopefully you are starting to feel Remedyforce knowledgeable now that you’ve taken the Remedyforce online training recommended in Week One! The beauty of the web-based training courses is that they are self-pace...
    Nancy Hinich-Gualda
    last modified by Nancy Hinich-Gualda
  • Welcome to Remedyforce – Beyond the First Week! (Part 2)

    Welcome back! Hopefully you all had some great team discussions and made some decisions around your foundation data we talked about in Part 1 of the “Welcome to Remedyforce” Blog series. Remember as well i...
    Nancy Hinich-Gualda
    last modified by Nancy Hinich-Gualda
  • Welcome to Remedyforce - The First Week

    Welcome to Remedyforce – The First Week!   Now that you’re familiar with all of the resources available to you for your Remedyforce success, let’s talk about getting started with Remedyforce! &...
    Nancy Hinich-Gualda
    last modified by Nancy Hinich-Gualda
  • Smart Suggestions in Self Service 3.0

    Overview Smart Suggestions feature enables, Self Service 3.0 users to see recommendations when submitting a ticket. When a client opens a new ticket form, a list of relevant common ticket templates, service requests, ...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • How to Create a Request Definition in Remedyforce

    This video series was designed to walk you through the basic steps you need to follow in order to create your very first Request Definition! Whether you’re new to Remedyforce or have experience in creating Reque...
    Mike Leveiller
    last modified by Mike Leveiller
  • BMC Helix Remedyforce Success – A Customer Spotlight: Brooks Rehabilitation Hospital

    My name is Tina Vega and I am a Senior Business Relationship Manager at BMC. I have been working with Brooks Rehabilitation Hospital since they purchased BMC Helix Remedyforce in October, 2018. We are pleased to annou...
    Tina Vega
    last modified by Tina Vega
  • Salesforce Auto-Transition to Lightning Experience

    Many of you may have received an uptick in communication coming directly from Salesforce about an auto transition of organizations to the new Salesforce Lightning Experience.  There’s been a lot of question...
    Virginia Leandro
    last modified by Virginia Leandro
  • The Flexibility of BMC Helix Remedyforce with Andrew Dorsey from Goodman Manufacturing

    Episode 11 "The Flexibility of BMC Helix Remedyforce with Andrew Dorsey from Goodman Manufacturing"  Listen to this entertaining episode as Andrew Dorsey from Goodman Manufacturing shares the cool ways his organ...
    Olivier Segers
    created by Olivier Segers
  • The BMC Helix Remedyforce Ecosystem Spotlight - ELTON

    A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Helix Remedyforce are excited to share a fantastic picture showing the ever evolving BMC Helix Remedyforce Ecosystem ! T...
    Olivier Segers
    created by Olivier Segers
  • Salesforce March 2019 Tech Update

    March usually brings warmer temperatures, more coworkers starting to talk about brackets, and everyone complaining about the time change.  However, from where I sit, Mother Nature seems to not want to let Winter ...
    Virginia Leandro
    last modified by Virginia Leandro
  • Superbox – Enhanced Search in Self Service 3.0

    Overview Most clients expect an easy-to-use self-service application. They should not have to be trained on how to use self-service. Some are not sure which specific transaction in the self-service application will fu...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Remedyforce Success - Customer Spotlight:  INTRUST Bank NA

    A New Year… A New Go-Live!  I am very happy to announce that INTRUST Bank is ringing in the new year with a new Remedyforce implementation!  Remedyforce combines the expertise of BMC with the innovat...
    Jennifer Schertz
    last modified by Jennifer Schertz
  • BMC Helix Remedyforce Winter 19 – New name, New release!

    Welcome to the new era of Cognitive Service Management!  As BMC expands its offerings and capabilities embracing cognitive service management, we wanted to ensure that our BMC Helix Remedyforce customers could al...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce February 2019 Tech Update

      Happy Valentine's Day!  Wow, my second blog post today.  I should get the rest of the day off or something!    No?  Back to work for me?  All right...here's Salesforce's February ...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce Continuous Site Switching Program

    Last year Salesforce implemented a Continuous Site Switching (CSS) program which entails site switching each instance approximately once every six months for maintenance, compliance, and disaster recovery purposes. &#...
    Virginia Leandro
    last modified by Virginia Leandro
  • New BMC Client Management Patch is now available for On Premise Customers to Download

    A new patch for BMC Client Management versions 12.8, 12.7, and 12.6 is available. The patch introduces a replacement for Java Web Start. Download the latest patch release from the Products tab of BMC EPD on the BMC Su...
    John Fulton
    last modified by John Fulton
  • Salesforce: Retention Limit for Field History Data is now Enforced!

    Update: January 28, 2019:  RevCult is now offering for free "Field Audit Trail Cockpit BASIC - UI for Shield Field Audit Trail".  I haven't personally tested it just yet...but might be worth looking into if ...
    Virginia Leandro
    last modified by Virginia Leandro