Time to do some spring cleaning? Connect with your designated BRM for a health check. Together we can look at ways to help your company get the most from your ITSM solution. Read here: Remedyforce Monthly Newsletter – April 2019 Edition
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Self Service Resources Available 24 hours a day Remedyforce YouTube Channel Subscribe Now Learn something new today and check out the latest videos and recorded webinars. Find videos fast: BMC Helix Remedyforce YouT... Salesforce is requiring an upgrade to TLS 1.2 by September/October 2019 in order to align with industry best practices for security and data integrity. Details can be found here: https://help.salesforce.... Ah Spring. I love this time of year. Except here's how my typical week goes. Monday - Friday, the weather is warm and beautiful. I know this because as I sit in my home office working, I can se... Hopefully you are starting to feel Remedyforce knowledgeable now that you’ve taken the Remedyforce online training recommended in Week One! The beauty of the web-based training courses is that they are self-pace... Welcome back! Hopefully you all had some great team discussions and made some decisions around your foundation data we talked about in Part 1 of the “Welcome to Remedyforce” Blog series. Remember as well i... Welcome to Remedyforce – The First Week! Now that you’re familiar with all of the resources available to you for your Remedyforce success, let’s talk about getting started with Remedyforce! &... Overview Smart Suggestions feature enables, Self Service 3.0 users to see recommendations when submitting a ticket. When a client opens a new ticket form, a list of relevant common ticket templates, service requests, ... This video series was designed to walk you through the basic steps you need to follow in order to create your very first Request Definition! Whether you’re new to Remedyforce or have experience in creating Reque... My name is Tina Vega and I am a Senior Business Relationship Manager at BMC. I have been working with Brooks Rehabilitation Hospital since they purchased BMC Helix Remedyforce in October, 2018. We are pleased to annou... Many of you may have received an uptick in communication coming directly from Salesforce about an auto transition of organizations to the new Salesforce Lightning Experience. There’s been a lot of question... Episode 11 "The Flexibility of BMC Helix Remedyforce with Andrew Dorsey from Goodman Manufacturing" Listen to this entertaining episode as Andrew Dorsey from Goodman Manufacturing shares the cool ways his organ... A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Helix Remedyforce are excited to share a fantastic picture showing the ever evolving BMC Helix Remedyforce Ecosystem ! T... March usually brings warmer temperatures, more coworkers starting to talk about brackets, and everyone complaining about the time change. However, from where I sit, Mother Nature seems to not want to let Winter ... Overview Most clients expect an easy-to-use self-service application. They should not have to be trained on how to use self-service. Some are not sure which specific transaction in the self-service application will fu... A New Year… A New Go-Live! I am very happy to announce that INTRUST Bank is ringing in the new year with a new Remedyforce implementation! Remedyforce combines the expertise of BMC with the innovat... Welcome to the new era of Cognitive Service Management! As BMC expands its offerings and capabilities embracing cognitive service management, we wanted to ensure that our BMC Helix Remedyforce customers could al... Happy Valentine's Day! Wow, my second blog post today. I should get the rest of the day off or something! No? Back to work for me? All right...here's Salesforce's February ... Last year Salesforce implemented a Continuous Site Switching (CSS) program which entails site switching each instance approximately once every six months for maintenance, compliance, and disaster recovery purposes. ... A new patch for BMC Client Management versions 12.8, 12.7, and 12.6 is available. The patch introduces a replacement for Java Web Start. Download the latest patch release from the Products tab of BMC EPD on the BMC Su... Update: January 28, 2019: RevCult is now offering for free "Field Audit Trail Cockpit BASIC - UI for Shield Field Audit Trail". I haven't personally tested it just yet...but might be worth looking into if ...