• Helix Support: Remedyforce and Salesforce Reports

         Remedyforce is a great ITSM tool and when you need to get specific information on your organization, like your Staff help desk performance, this is no exception, Salesforce reports and Remedyf...
    Diego Novoa
    last modified by Diego Novoa
  • Helix Support: Browser Settings with Salesforce Lightning and Remedyforce

    You might have heard about Salesforce Lightning experience, It could also be the case that you are already using it, but have you ever wondered what are the correct settings for a browser to work properly with Salesfo...
    Diego Novoa
    last modified by Diego Novoa
  • Helix Support: Salesforce vs. Remedyforce Release schedules whats the difference and where to look

    Have you ever wondered… “Has my org been upgraded?” or do you what to know when it is going to happen.  Keep reading!   BMC Helix Remedyforce is comprehensive IT service management built...
    Jair Ramos
    last modified by Jair Ramos
  • Helix Support: Contacting Support Was Never So Easy

    Ever needed an answer to a question, and not been able to find the article, video or blog?  Don’t want to open a support case because it’s one more place to login?  We hear you!   BMC Helix...
    Jair Ramos
    last modified by Jair Ramos
  • Helix Support: Moving Data is Easier Than you Think

    What do you do when you get a task to import or export a lot of records into your org? Imagine how much time it would take if you need to add hundreds or thousands of records. We know it could be a time-consuming task...
    Jair Ramos
    last modified by Jair Ramos
  • Support What's New

    Release Calendar  BMC Helix Remedyforce Winter 20 P1 is available for self-upgrade! How to Self Upgrade a Remedyforce Sandbox to the Latest Version of Remedyforce   Latest Version: BMC Helix Remedyforce...
    James Dubcak
    last modified by James Dubcak
  • Salesforce March Feature Retirement and Impact on Remedyforce

    Salesforce March Feature Retirement and Impact on Remedyforce   Salesforce determines which features to retire using an extensive process that includes analysis of product usage information, listening to feedbac...
    John Khattyan
    last modified by John Khattyan
  • Salesforce Security Alert!  Changes to Guest User Security

    Salesforce is planning to start a phased deployment of Guest User Security updates on all public sites (sites accessed by guest/unauthenticated users). At this time, the changes will be auto-enabled, however, you will...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce March 2020 Tech Update

    It's a fairly light tech update this month; however, there's a few very important things to note.     Instance Refreshes The upcoming instance refresh schedule is still being confirmed for 2020 so there are ...
    Virginia Leandro
    last modified by Virginia Leandro
  • The BMC Helix Remedyforce ecosystem spotlight - Ayehu

    A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Helix Remedyforce are excited to share a fantastic picture showing the ever evolving BMC Helix Remedyforce Ecosystem ! Th...
    Olivier Segers
    last modified by Olivier Segers
  • The BMC Helix Remedyforce Ecosystem Spotlight - ELTON

    A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Helix Remedyforce are excited to share a fantastic picture showing the ever evolving BMC Helix Remedyforce Ecosystem ! T...
    Olivier Segers
    created by Olivier Segers
  • Locale Specific Changes in Salesforce Spring '20

    In Salesforce Spring ’20, Salesforce has now adopted the International Components for Unicode (ICU) version 60.2 formats for date and time. Additionally, Salesforce has also upgraded the underlying Java Developm...
    Virginia Leandro
    last modified by Virginia Leandro
  • Remedyforce and Client Management - Original vs. Newer Integrations

    BMC Helix Remedyforce and BMC Helix Client Management (BCM) have two integration options between the solutions which can cause some confusion if you are not aware of these options and differences.  This blog is i...
    John Fulton
    last modified by John Fulton
  • Happy Valentine's!  Here's Your Salesforce February 2020 Tech Update!

    Nothing's more romantic than a Tech Update, eh?    Salesforce Spring '20 Little more than half of Salesforce Orgs were upgraded to Salesforce Spring '20 over this past weekend (Feb. 7th).  The remainin...
    Virginia Leandro
    last modified by Virginia Leandro
  • BMC Helix Remedyforce Winter 20 is Generally Available!

    We are pleased to announce that BMC Helix Remedyforce Winter 20 is generally available. This feature-rich release will enable you to expand the adoption of CMDB and cognitive service management, monitor KPIs and bench...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • No SEV1s!  Preventing Remedyforce Outages.  Suggestions to Keep Your Org Up and Running

    We analyzed the last 6 months of severity 1 cases (SEV1s) for BMC Helix Remedyforce and here is what we found. About 50% of SEV1s fall to Murphy's Law, "Anything that can go wrong will go wrong."  They happen and...
    James Dubcak
    last modified by James Dubcak
  • Alert: Impact of Google Chrome 80 SameSite Secure Cookie Settings

    Google’s Chrome Browser version 80 is currently scheduled to be stable and ready for general release on or around February 4, 2020.   This release fundamentally changes the way the default cross-domain...
    Virginia Leandro
    last modified by Virginia Leandro
  • BMC Helix Remedyforce Support: Salesforce: Moving to Lightning

    What is Lightning Experience: Lightning is an open source framework from Salesforce that has a host of new features. While Classic places an emphasis on responsiveness of the desktop or mobile application, Lightnin...
    John Khattyan
    last modified by John Khattyan
  • Welcome to 2020 and the Salesforce January 2020 Tech Updates

    Welcome to 2020.  We hope your holidays were great and that you're ready to tackle 2020!   Salesforce Spring '20 Salesforce has already pushed Spring '20 out to select Sandboxes.  We're actively testing...
    Virginia Leandro
    last modified by Virginia Leandro
  • Update: January 9, 2020: Salesforce Auto-Transition to Lightning Experience

    Update January 9, 2020 On October 7, 2019, Salesforce announced that they would start activating the “Turn on Lightning Experience” critical update on January 7, 2020 and finish within 72 hours. We have no...
    Virginia Leandro
    last modified by Virginia Leandro