• Upcoming Salesforce changes: potential impact on Sandboxes

    Salesforce has planned to deploy changes to Sandboxes within the next few days. These changes can potentially impact your sandboxes. Please assess the impact on your organization and take appropriate action.   S...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • Do your users want simpler surveys in Remedyforce?

    David Judkins at RightStar came up with a Thumbs Up/Thumbs Down survey. It doesn't take long to set up; read this blog post, and if you're interested, contact RightStar and he'll get it set up for you! (Please don't c...
    Anne Brock
    last modified by Anne Brock
  • BMC Helix Remedyforce Debugging Single Sign On issues

    SSO issue are tricky to resolve if you don’t know how SSO works. Once you have enough understanding, analyse the issue and after that follow debugging steps mentioned below: -   Install below tools (any on...
    John Khattyan
    last modified by John Khattyan
  • Helix Support: Get your Knowledge Articles Reviewed and Approved

         Have you ever wanted to get your Knowledge Articles reviewed and approved? It could be the case that you have a dedicated team to generate knowledge and if they are not always delivering conte...
    Diego Novoa
    last modified by Diego Novoa
  • Salesforce: Retention Limit for Field History Data is now Enforced!

    Update: January 28, 2019:  RevCult is now offering for free "Field Audit Trail Cockpit BASIC - UI for Shield Field Audit Trail".  I haven't personally tested it just yet...but might be worth looking into if ...
    Virginia Leandro
    last modified by Virginia Leandro
  • The BMC Helix Remedyforce Ecosystem Spotlight - OwnBackup

    A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Helix Remedyforce are excited to share a fantastic picture showing the ever evolving BMC Helix Remedyforce Ecosystem ! T...
    Olivier Segers
    created by Olivier Segers
  • BMC Helix Remedyforce CMDB Winter Patch 2 Defect and Workarounds

    I hope everyone is staying safe during these unprecedented times. I wanted to make you aware of a defect in the BMC Helix Remedyforce CMDB that was introduced in the Remedyforce Winter 20 patch, which was first releas...
    John Fulton
    last modified by John Fulton
  • Salesforce May 2020 Tech Update

    Hope this post finds you safe and well.  Things are slowly opening back up and hopefully your company has a plan of action as they contemplate opening back up.  We're all still remote for now.  Remember...
    Virginia Leandro
    last modified by Virginia Leandro
  • Support What's New

    Release Calendar  BMC Helix Remedyforce Winter 20 P1 is available for self-upgrade! BMC Helix Remedyforce: How to Self Upgrade a Remedyforce Sandbox to the Latest Version?   Latest Version: BMC Helix Re...
    James Dubcak
    last modified by James Dubcak
  • Creating a Workflow Rule is Faster Than you Think

    There are different automation tools from Salesforce we can use to customize the BMC Heli Remedyforce application. Workflow rules in Salesforce are a great tool to automate certain business processes.   Have you...
    Jair Ramos
    last modified by Jair Ramos
  • How Pentaho Works and Package details

    BMC Helix Remedyforce is an BMCs ITSM solution on Salesforce cloud platform. While configuring and setting it up, you may in need of getting data and information from external sources into Remedyforce system.   ...
    John Khattyan
    last modified by John Khattyan
  • Configuration Of SSO in BMC Helix Remedyforce

    Configuration of SSO in BMC Helix Remedyforce   Introduction: -   Single Sign-On (SSO) is a process allowing network users to access all the authorized network resources without logging into each resourc...
    John Khattyan
    last modified by John Khattyan
  • BMC Helix Remedyforce Browser Update - Internet Explorer 11 & Microsoft Edge (non-Chromium)

    BMC Software has made a company wide announcement that as of February 2021, the company will no longer support or test Internet Explorer 11.  Details can be found here:   Deprecation of Microsoft Internet E...
    Virginia Leandro
    last modified by Virginia Leandro
  • BMC Helix Remedyforce Static Resource limits and clean-up

    Static resources allow you to upload content that you can reference in a Visualforce page, including archives (such as .zip and. jar files), images, style sheets, JavaScript, and other files. There is a Salesforce li...
    Richard Would
    last modified by Richard Would
  • Salesforce Security Alert!  Changes to Guest User Security

    UPDATE: April 23, 2020:  The Guest User Security changes will be auto-enabled in the Salesforce Summer '20 release WITH opt-out and disable options available.  The settings will be enforced in the Winter '21...
    Virginia Leandro
    last modified by Virginia Leandro
  • Remedyforce and Client Management - Original vs. Newer Integrations

    BMC Helix Remedyforce and BMC Helix Client Management (BCM) have two integration options between the solutions which can cause some confusion if you are not aware of these options and differences.  This blog is i...
    John Fulton
    last modified by John Fulton
  • Salesforce April 2020 Tech Update

    How's everybody holding up?  The last time we posted the Tech Update, little did we know we'd be in a whole new world 30 days later; yet, here we are.  We hope you and your family are safe and well.  If...
    Virginia Leandro
    last modified by Virginia Leandro
  • Helix Support: Delegate Some of Your Admin Duties

            So your are the Admin and get constantly distracted from your important stuff by being asked to create new users, assigning their profiles, roles,  managing permissions for...
    Diego Novoa
    last modified by Diego Novoa
  • Helix Support: Remedyforce and Salesforce Reports

         Remedyforce is a great ITSM tool and when you need to get specific information on your organization, like your Staff help desk performance, this is no exception, Salesforce reports and Remedyf...
    Diego Novoa
    last modified by Diego Novoa
  • Helix Support: Browser Settings with Salesforce Lightning and Remedyforce

    You might have heard about Salesforce Lightning experience, It could also be the case that you are already using it, but have you ever wondered what are the correct settings for a browser to work properly with Salesfo...
    Diego Novoa
    last modified by Diego Novoa