• FY20 EMEA Partner Forum in Madrid

    You do not have access to this content's place
    Olivier Segers
    created by Olivier Segers
  • Remedyforce Success - A Customer Spotlight: Evergreen School District

    We’d like to shine the spotlight to Evergreen School District       Evergreen School District 114 is one of the largest school districts in Washington State. They have been using Helix Remedyf...
    Colleen Dunbar
    last modified by Colleen Dunbar
  • BMC Helix Remedyforce Winter 19 – New name, New release!

    Welcome to the new era of Cognitive Service Management!  As BMC expands its offerings and capabilities embracing cognitive service management, we wanted to ensure that our BMC Helix Remedyforce customers could al...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce Disabling TLS 1.1 - September / October 2019!

    Salesforce is requiring an upgrade to TLS 1.2 by September/October 2019 in order to align with industry best practices for security and data integrity.   Details can be found here:  https://help.salesforce....
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce Tech Updates April 2019 Edition

    Ah Spring.  I love this time of year.  Except here's how my typical week goes.  Monday - Friday, the weather is warm and beautiful.  I know this because as I sit in my home office working, I can se...
    Virginia Leandro
    last modified by Virginia Leandro
  • Welcome to Remedyforce – Beyond the First Week! (Part 1)

    Hopefully you are starting to feel Remedyforce knowledgeable now that you’ve taken the Remedyforce online training recommended in Week One! The beauty of the web-based training courses is that they are self-pace...
    Nancy Hinich-Gualda
    last modified by Nancy Hinich-Gualda
  • Welcome to Remedyforce – Beyond the First Week! (Part 2)

    Welcome back! Hopefully you all had some great team discussions and made some decisions around your foundation data we talked about in Part 1 of the “Welcome to Remedyforce” Blog series. Remember as well i...
    Nancy Hinich-Gualda
    last modified by Nancy Hinich-Gualda
  • Welcome to Remedyforce - The First Week

    Welcome to Remedyforce – The First Week!   Now that you’re familiar with all of the resources available to you for your Remedyforce success, let’s talk about getting started with Remedyforce! &...
    Nancy Hinich-Gualda
    last modified by Nancy Hinich-Gualda
  • BMC Helix Remedyforce Success – A Customer Spotlight: Brooks Rehabilitation Hospital

    My name is Tina Vega and I am a Senior Business Relationship Manager at BMC. I have been working with Brooks Rehabilitation Hospital since they purchased BMC Helix Remedyforce in October, 2018. We are pleased to annou...
    Tina Vega
    last modified by Tina Vega
  • The Flexibility of BMC Helix Remedyforce with Andrew Dorsey from Goodman Manufacturing

    Episode 11 "The Flexibility of BMC Helix Remedyforce with Andrew Dorsey from Goodman Manufacturing"  Listen to this entertaining episode as Andrew Dorsey from Goodman Manufacturing shares the cool ways his organ...
    Olivier Segers
    created by Olivier Segers
  • The BMC Helix Remedyforce Ecosystem Spotlight - ELTON

    A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Helix Remedyforce are excited to share a fantastic picture showing the ever evolving BMC Helix Remedyforce Ecosystem ! T...
    Olivier Segers
    created by Olivier Segers
  • Salesforce March 2019 Tech Update

    March usually brings warmer temperatures, more coworkers starting to talk about brackets, and everyone complaining about the time change.  However, from where I sit, Mother Nature seems to not want to let Winter ...
    Virginia Leandro
    last modified by Virginia Leandro
  • Remedyforce Success - Customer Spotlight:  INTRUST Bank NA

    A New Year… A New Go-Live!  I am very happy to announce that INTRUST Bank is ringing in the new year with a new Remedyforce implementation!  Remedyforce combines the expertise of BMC with the innovat...
    Jennifer Schertz
    last modified by Jennifer Schertz
  • Salesforce February 2019 Tech Update

      Happy Valentine's Day!  Wow, my second blog post today.  I should get the rest of the day off or something!    No?  Back to work for me?  All right...here's Salesforce's February ...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce Continuous Site Switching Program

    Last year Salesforce implemented a Continuous Site Switching (CSS) program which entails site switching each instance approximately once every six months for maintenance, compliance, and disaster recovery purposes. &#...
    Virginia Leandro
    last modified by Virginia Leandro
  • New BMC Client Management Patch is now available for On Premise Customers to Download

    A new patch for BMC Client Management versions 12.8, 12.7, and 12.6 is available. The patch introduces a replacement for Java Web Start. Download the latest patch release from the Products tab of BMC EPD on the BMC Su...
    John Fulton
    last modified by John Fulton
  • Salesforce: Retention Limit for Field History Data is now Enforced!

    Update: January 28, 2019:  RevCult is now offering for free "Field Audit Trail Cockpit BASIC - UI for Shield Field Audit Trail".  I haven't personally tested it just yet...but might be worth looking into if ...
    Virginia Leandro
    last modified by Virginia Leandro
  • Linking Category > Service > Service Offering in Incidents via Look-up Filters

    Are you interested in linking your Categories with your Services and Sub Service Offerings?  If so, you can leverage lookup filters to help your staff with filtered results when adding these items onto an Inciden...
    Jason Baldree
    created by Jason Baldree
  • Google Sheets: Data Connector for Salesforce!

    I happen to come across this and wanted to share with the community.  I haven't dived deep into it, but I was able to setup the Add-On, connect to my Remedyforce/Salesforce Org and so far it's looks pretty intuit...
    Virginia Leandro
    last modified by Virginia Leandro
  • Happy New Year!  Salesforce Tech Update for January 2019

    Happy New Year everyone!  I trust you had a great Christmas holiday and new year and you're ready to face 2019 with all the gusto you can!    Do you make resolutions for the new year?  I think I'...
    Virginia Leandro
    last modified by Virginia Leandro