• Salesforce November 2019 Tech Update

    Just in time for Thanksgiving eh?  Not sure about anyone else here in the US, but I know I'm looking forward to the Thanksgiving break.  My day typically starts with a Turkey Run (Run first, eat later) follo...
    Virginia Leandro
    last modified by Virginia Leandro
  • Meet the Champions: Kedar Zavar

    Hello BMC Helix Remedyforce Family,   We are happy to announce a new 'Meet The Champions' blog post series, to spotlight those awesome members who dedicate their time to help other members of our community. You ...
  • Support What's New

    Release Calendar Latest Version: BMC Helix Remedyforce Summer 19 P1 Revised, Build 201902.99.18 pushed to Sandboxes September 20, 2019. Release notes and notices - Documentation for BMC Helix Remedyforce 20.19.02 ...
    James Dubcak
    last modified by James Dubcak
  • Console list view - Attachment flag

    Attachments “A picture is worth a thousand words” is a well-known adage. When a client faces an error in an IT service, they not only submit an incident, but also add attachments that often carry addition...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Salesforce October 2019 Tech Update

    Salesforce Winter '20 is now Live! All Production and Sandbox environments are now on Salesforce Winter 20!  See page 5 for details.   CORRECTION: Lightning Experience Critical Update Will Activate in Jan. 2...
    Virginia Leandro
    last modified by Virginia Leandro
  • Services and CIs slider on Remedyforce Console

    What is the Services and CIs slider  Prior to Summer 19 in the Remedyforce Console, there wasn’t a single place to link, manage and view Services, Cis and Assets.  A user had to switch between multipl...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Request Definition Entitlement

    Overview  All companies have certain departments that provide services to the company’s employees. Typically, such departments are IT, Facilities, HR, Legal, Finance and a few others. Each department has a...
    Snehal Ghadge
    last modified by Snehal Ghadge
  • Update: October 8, 2019: Salesforce Auto-Transition to Lightning Experience

    Update October 8, 2019 Salesforce just released the following Salesforce Alert!   Delay in Winter '20 Turn on Lightning Experience What is the change? The Winter '20 Turn on Lightning experience critical upda...
    Virginia Leandro
    last modified by Virginia Leandro
  • Finding a Qualified Remedyforce Administrator

    BMC Remedyforce is an extremely easy to administer SaaS solution, and in the hands of the right administrator, you can take advantage of all the power it has to offer you in the pursuit of improved service performance...
    Kelley Mitchum
    created by Kelley Mitchum
  • How Arcadis Creates a Consistent Approach to ITSM Globally for Customers

    Episode 15 "How Arcadis Creates a Consistent Approach to ITSM Globally for Customers"  Andy Hardwick, Director of Global Service Management Office at Arcadis, shares how the implementation of BMC Helix Remedyfor...
    Olivier Segers
    last modified by Olivier Segers
  • Dynamic Field Rendering in Self Service 3.0 tickets

    What is Dynamic Field Rendering? Earlier, the ticket page layout in Self Service was identical for all types of tickets and customers could only configure static layouts for users based on the user profile. This mode...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Two-Column Layout for Service Requests in Self Service 3.0

    Increasing self-service adoption is a goal for most service desks. A service catalogue is deployed to allow users to create service requests for a wide variety of requests such as requesting for mobile devices, access...
    Ashwini Bhagwat
    last modified by Ashwini Bhagwat
  • Salesforce September 2019 Tech Update

    Salesforce Winter '20!Check out the key dates for Salesforce Winter '20.  Sandbox Previews started on September 6th.  Production release will be happening the first two weekends of October. Details on Page 5...
    Virginia Leandro
    last modified by Virginia Leandro
  • Categories Icon and Description enhancement in Self Service 3.0

    Increasing self-service adoption along with a good user experience is a goal for most service desks. A service catalog and Knowledge article page is deployed to allow users to create service requests and read issue re...
    Ashwini Bhagwat
    last modified by Ashwini Bhagwat
  • Template support in RTF compose email

    The Activity Feed, launched in the Remedyforce Console, made it much easier for staff to compose emails from within a record without having to switch to a different page. We have been adding features to the Activity F...
    Ashwini Bhagwat
    last modified by Ashwini Bhagwat
  • Remedyforce video series by AiM

    Get the most out of Remedyforce by watching the video series by AiM. Associated Interim Management Ltd (AiM) is a UK based International business to business (B2B) service provider that focuses on providing a fusion o...
    Olivier Segers
    last modified by Olivier Segers
  • How to Create a Request Definition in Remedyforce

    This video series was designed to walk you through the basic steps you need to follow in order to create your very first Request Definition! Whether you’re new to Remedyforce or have experience in creating Reque...
    Mike Leveiller
    last modified by Mike Leveiller
  • Salesforce August 2019 Tech Update

    Is it really August already?  Those of you with kids are probably gearing up to get the kids back to school and all the craziness of their schedules that come along with this time of year.  As for me, well, ...
    Virginia Leandro
    last modified by Virginia Leandro
  • BMC Helix Remedyforce Summer 19 is Generally Available!

      We are pleased to announce that the BMC Helix Remedyforce Summer 19 release is now generally available. We are excited to announce several capabilities in this release.   We continue to build the capabil...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • Measuring the Value of Your Service Management Adoption

    Most service management organizations have no idea how to measure the adoption of their service management solution. This is in part because their solution does not provide a way to measure adoption. Thankfully, Remed...
    Nikhil Deshpande
    last modified by Nikhil Deshpande