• How to Create a Request Definition in Remedyforce

    This video series was designed to walk you through the basic steps you need to follow in order to create your very first Request Definition! Whether you’re new to Remedyforce or have experience in creating Reque...
    Mike Leveiller
    last modified by Mike Leveiller
  • Salesforce August 2019 Tech Update

    Is it really August already?  Those of you with kids are probably gearing up to get the kids back to school and all the craziness of their schedules that come along with this time of year.  As for me, well, ...
    Virginia Leandro
    last modified by Virginia Leandro
  • BMC Helix Remedyforce Summer 19 is Generally Available!

      We are pleased to announce that the BMC Helix Remedyforce Summer 19 release is now generally available. We are excited to announce several capabilities in this release.   We continue to build the capabil...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • Update: Salesforce Auto-Transition to Lightning Experience

    Back in March 2019, I threw up this Blog on Salesforce Auto-Transition to Lightning Experience.   So a few things have changed that warranted an update so I figured to keep it simple, I'd bring you another blog ...
    Virginia Leandro
    last modified by Virginia Leandro
  • Measuring the Value of Your Service Management Adoption

    Most service management organizations have no idea how to measure the adoption of their service management solution. This is in part because their solution does not provide a way to measure adoption. Thankfully, Remed...
    Nikhil Deshpande
    last modified by Nikhil Deshpande
  • Support What's New

    Release Calendar Latest Version: BMC Helix Remedyforce Winter 19 P3, Build 201901.140.114 Remedyforce Summer 19 Coming Soon! Winter 19 P3 Release notes and notices Winter 19 P3 Known and corrected issues   ...
    James Dubcak
    last modified by James Dubcak
  • Vacation and Salesforce Tech Update for July 2019

    It's been a while since I've added any fluff here, so here goes.  Time away from work to recharge, refresh, and realign is always a good thing.  I just got back from a week in Montana (running the Missoula M...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce Auto-Transition to Lightning Experience

    Many of you may have received an uptick in communication coming directly from Salesforce about an auto transition of organizations to the new Salesforce Lightning Experience.  There’s been a lot of question...
    Virginia Leandro
    last modified by Virginia Leandro
  • BMC Immersion Days: 3 Days of Learning and Networking!

    Come join us in Santa Clara, CA (September 16th - 18th) as we talk all things BMC!  We have a number of sessions lined up for Remedyforce already, but would love your input on what you would like to see presented...
    Virginia Leandro
    last modified by Virginia Leandro
  • Salesforce Tech Updates for June 2019

    Salesforce Summer '19 is here! Salesforce Summer '19 was pushed to orgs this past weekend and the remaining orgs will be updated this coming weekend (June 14/15th).  Details can be found on page 5.   Require...
    Virginia Leandro
    last modified by Virginia Leandro
  • New process for logging support cases

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    Olivier Segers
    created by Olivier Segers
  • Upgrading to Remedyforce Client Management Premium or Premium Plus

    Several steps are required when customers purchase and upgrade to Remedyforce Client Management Premium or Premium Plus.  This posting highlights the process and steps necessary to upgrade.  For more informa...
    John Fulton
    last modified by John Fulton
  • Remedyforce Documentation Survey

    We are always striving to improve the Helix Remedyforce solution. Below is a quick, 3 question survey regarding our Remedyforce documentation to help identify our strengths and areas for improvement.  Please comp...
    John Fulton
    last modified by John Fulton
  • Remedyforce Customer Success: Using Categorization in Remedyforce

    Category is a key and critical attribute within Remedyforce. It allows for the overall classification of a ticket (whether Incident, Change, Problem or Release) in order to better manage the activities within that rec...
    Jason Baldree
    last modified by Jason Baldree
  • CI lookup filter enhancement for Self Service 3.0

    What is the CI lookup filter enhancement Starting from the Summer 18 release, you can select which CIs and assets should be displayed to a client when the client submits a ticket in Self Service 3.0. You can use this...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Smart Suggestions in Self Service 3.0

    Overview Smart Suggestions feature enables, Self Service 3.0 users to see recommendations when submitting a ticket. When a client opens a new ticket form, a list of relevant common ticket templates, service requests, ...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Salesforce May 2019 Tech Update

    Salesforce Summer '19 Salesforce Summer '19 has already been rolled out to a subset of Sandboxes.  The official release dates for production are currently the weekends of June 7th and June 14th. See pages 5 - 6 ...
    Virginia Leandro
    last modified by Virginia Leandro
  • Superbox – Enhanced Search in Self Service 3.0

    Overview Most clients expect an easy-to-use self-service application. They should not have to be trained on how to use self-service. Some are not sure which specific transaction in the self-service application will fu...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • The Remedyforce Ecosystem Spotlight - Nlyte

    A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Remedyforce are excited to share a fantastic picture showing the ever evolving Remedyforce Ecosystem ! The picture above...
    Olivier Segers
    last modified by Olivier Segers
  • CMDB Explorer: A window to CMDB relationships and much more

    Background ITIL defines a CMDB as a database used to store and manage configuration records through their lifecycle.  When I began working on CMDB, the first thought that struck me was “Why do we need a CM...
    Amol Gaikwad
    last modified by Amol Gaikwad