• Is it possible to set an email template to use "High Importance" tag when sending out an email?

    Is it possible to set an email template to use "High Importance" tag when sending out an email?
    Kelvin Santana
    created by Kelvin Santana
  • Self Service 3.0 Landing page - move left navigation at the top as menu to use more space to show Service Catalog and other items

    score15
    New
    3 votes
    We would like to have ability or out of box an option to move navigation on left the side bar to top. This will help to show more items and more recognized self service page.   See communities menu at the top N...
    kedar zavar
    last modified by kedar zavar
  • Show information about linked broadcast in error message when closing the incident

    score5
    Active
    1 vote
    Scenario: 1. Incident-1 is linked with Broadcast-1 2. Broadcast-1 is linked with Incident-2, Incident-3 (In addition to Incident-1) 3. Incident-2 is linked with Task-1 and Task-2. 4. Closed Incident-1 without sele...
    Ravi Kakadia
    last modified by Ravi Kakadia
  • Ability to send non-client email templates via Actions-> Email

    score25
    Not Planned
    5 votes
    "Per Salesforce email functionality using a template at least one email id in the To field must match a user's email address of an configured user in Salesforce org. This is mandatory and by design of the Salesforce f...
    Jessica Hinkal
    last modified by Jessica Hinkal
  • Creating Custom Visualforce Page for User Survey

    We have been using the standard user survey feature in RemedyForce, but we're getting feedback that the page is not very 'attractive.'  Has anyone attempted to use the survey components (e.g. controller, extensio...
    Erica Dean
    last modified by Erica Dean
  • CMDB Display Issue

    I have a small set of users (less than 5 out of 900+) that cannot see the General + Specifications tab for two classes -- BMC_Phone and BMC_Tablet.  See screenshot below.  This has to be permissions related ...
    Erica Dean
    last modified by Erica Dean
  • Ability to Report on Information shown in Inventory Summary for each CI/Asset

    score5
    New
    1 vote
    We would like to be able to report on information shown in the Inventory Summary (Hardware, Software, License Unit, etc) window for each CI/Asset   One of the main request would be: Get all CI/Asset where "A" ...
    Paul Gonzalez
    last modified by Paul Gonzalez
  • BMC Helix Remedyforce YouTube Support Video Index

    Module BMC Helix Remedyforce YouTube Videos Summer 19 New Features How to Enable Broadcast 2.0 in BMC Helix Remedyforce Summer 19 How to Enable Concurrent Operational Level Targets in BMC Helix Remedyforce E...
    James Dubcak
    last modified by James Dubcak
  • BMC Helix Remedyforce Recent Videos

    We think the videos index page BMC Helix Remedyforce YouTube Support Video Index has grown to the point were it would be beneficial to have an abbreviated page.  The BMC Helix Remedyforce YouTube Support Video In...
    James Dubcak
    last modified by James Dubcak
  • No SEV1s!  Preventing Remedyforce Outages.  Suggestions to Keep Your Org Up and Running

    We analyzed the last 6 months of severity 1 cases (SEV1s) for BMC Helix Remedyforce and here is what we found. About 50% of SEV1s fall to Murphy's Law, "Anything that can go wrong will go wrong."  They happen and...
    James Dubcak
    last modified by James Dubcak
  • Ability to View 'Recent' Tickets in the Remedyforce Console

    score110
    Below Review Threshold
    22 votes
    While the objective is to have Staff users work in the Remedyforce Console, adding the ability to view 'Recent' tickets (based on the tab you are currently in) would be wonderful. The below mock-up shows a button next...
    Mike Leveiller
    last modified by Mike Leveiller
  • Alert: Impact of Google Chrome 80 SameSite Secure Cookie Settings

    Google’s Chrome Browser version 80 is currently scheduled to be stable and ready for general release on or around February 4, 2020.   This release fundamentally changes the way the default cross-domain...
    Virginia Leandro
    last modified by Virginia Leandro
  • Sub Category Selection Email to Incident field

    Leveraging the email to incident fields process, how does one map to a sub category in the correct categorical tree?   Mapping the event data to the Incident object fields - Documentation for BMC Remedyforce 20....
    Gabriel McGinn
    created by Gabriel McGinn
  • email ThreadID/Thread Index Conversation View Support

    score25
    Not Planned
    5 votes
    As cited in ‘Thread-Topic’ & ‘Thread-Index’ is missing from smtp email    Modern Mail clients use the Thread-Index/ID value to indicate the relationship/ordering of messages in ...
    Gabriel McGinn
    last modified by Gabriel McGinn
  • thread/conversation for emails

    score20
    Not Planned
    4 votes
    Currently, when Remedyforce sends email notifications for tickets, each email is treated as a completely-standalone entity by some common email clients (e.g. Outlook, iOS Mail).   This feature request proposes t...
    Jessica Hinkal
    last modified by Jessica Hinkal
  • View my tickets Self Service 3.0 - make it more readable table view, this looks like "email conversation threads" - please give tabular view

    score220
    Product Team Review
    44 votes
    Current view my activity is confusing users and not user friendly The existing records look like email conversation. Its hard to locate records easily Search is not visible We would like Self service 3.0 design to...
    kedar zavar
    last modified by kedar zavar
  • View various object records (Incident, Task, Change Request) in one list view

    score55
    Below Review Threshold
    13 votes
    The majority of records created in our instance of Remedyforce are Incidents or Service Requests, rarely do we see Task or Change Requests records created. Because our users are predominantly viewing Incidents or Serv...
    Glenn Daly
    last modified by Glenn Daly
  • Self Service Category Views

    score165
    Product Team Review
    33 votes
    With the Winter 18 update the Child Categories of service requests have been moved and it does not seem to be that user friendly.   Instead of this:       Change it to this:   Example: A...
    Peter-John van Wichen
    last modified by Peter-John van Wichen
  • Make console Category tree just like Self Service Categories

    score205
    Product Team Review
    41 votes
    The category tree on console does not give complete path of Category say Category - Type - Item, please make it just like "Self Service category". This will help agents to categorize better See below   when w...
    kedar zavar
    last modified by kedar zavar
  • List of Email Attachments Pushes Content of Body of Email Down

    score5
    Below Review Threshold
    1 vote
    List of Email Attachments Pushes Content of Body of Email Down   It should be customizable and customer prefered choice .
    John Khattyan
    last modified by John Khattyan