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Remedyforce customers have always wanted to extend the capabilities of Remedyforce by creating custom objects. Up until now, there were licensing restrictions from Salesforce that did not allow customers to do so. Recently, Salesforce has relaxed this restriction for ISV partners which includes Remedyforce. Our customers can now create up to 10 custom objects in their Salesforce org. These custom objects must be related to Remedyforce.


If you wish to create custom objects that store additional data that you may use for reporting along with Remedyforce custom objects, this may qualify as meeting this requirement. However, if you wish to create custom objects to build a new application, that would not meet this requirement.


Let me explain with an example. Let us assume that your company, which is spread across the globe, has a service desk team at three major locations: US, UK, and Australia. Queues are set up such that the queues in the US have staff only from the US. Likewise, each location has its queues. However, there are virtual teams with similar skills across locations. Staff at one location may reach out to those at other locations for help. If the company wants to track the performance of virtual teams, they can store the names of the virtual teams and their memberships in custom objects. These objects can then be used with other objects for creating reports. Such use of custom objects would be acceptable.