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Please join Jair as he covers Segregating Users and Configuration Data during the August 28, 2020 webinar.

 

In this session he will review the best practices for segregating records using role hierarchy and sharing rules. Also we will review how to troubleshoot issues related to sharing rules.

 

Jair Ramos is a Staff Specialist Technical Support Analyst

 

Below is the recording from the webinar

 

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http://www.youtube.com/c/BMCHelixRemedyforce

 

Presentation Q&A

Q: You simply use Owner ID or QUEUE for the criteria?

A: Yes you can use it, just be aware that an owner can be a user or a queue. I recommend you use the same process I did for the category field

 

For more information, or if you have questions, please contact Jair Ramos

BMC Helix Remedyforce