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Working in Remedyforce, you may encounter some features that you may not be able to change, limitations that regular admins cannot surpass, luckily for some of them there is a fix, where we can get Salesforce to change the limit or extend its functionality, if you face any of the situations below simply log a case with Remedyforce support and we’ll take care of it.

 

My domain

As you may know, every Salesforce org may have a (sub) domain that would give your org more personalization, however if you have already renamed your “my domain” you may not be able to do it again on your own, in the case that you cannot modify your “my domain” give us a call, and we’ll log a case with Salesforce to request the change.

Requirements for support case:

  • Org ID
  • Current “My domain” i.e. “bmc.my.salesforce.com”.
  • Desired “My domain” i.e. “mycompany.my.salesforce.com”.
  • Desired “My domain” option two i.e. (in case first option is already taken) “supercompany.my.salesforce.com”.
  • Salesforce support access to org for 1 week.
  • Remedyforce support access to org for 1 week.

 

Self Service site URL (site domain)

When your org is fresh and you just configured the Self Service site, you may notice the site domain (URL) to access this site is prepopulated with something like “remedyforcetrial-14daf852610-168be6ae152.force.com” this is one name that no one will ever remember.  Just log a case with Remedyforce support, and we will get it changed for you.

Requirements for support case:

  • Org ID
  • Current site domain name i.e. “remedyforcetrial-14daf852610-168be6ae152.force.com”.
  • Desired site domain name i.e. “mycompany.force.com”.
  • Desired site domain name option two i.e. (in case first option is already taken) “supercompany.force.com”.
  • Salesforce support access to org for 1 week.
  • Remedyforce support access to org for 1 week.

 

Workflow Limit

By default, every object (or entity) is limited to 50 active workflows, and there is a total of 300 active workflows per org.

If you already have 50 active workflows and cannot activate more, you have two options; the first is to consider using process builders instead, or to request an increase of the workflows limit of your org by creating a case with Remedyforce support.

Requirements for support case:

  • Org ID
  • Business reason for the increase.
  • Desired limit of the increase (up to 300) and name object where limit has been reached i.e. Incident.
  • Salesforce support access to org for 1 week.
  • Remedyforce support access to org for 1 week.

 

Reset Administrator password

Admins are always able to reset other users’ passwords, however what happens when the admin forgot his/her password and he/she is not able to log in, even after clicking the forgotten password link? In this case there are two options; have another admin to reset their password or log a case with Remedyforce support, then we will submit a request to Salesforce for a password reset for the admin.

Requirements for support case:

  • Org ID.
  • Username of the admin user unable to access.

 

We hope this information was useful to you.

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