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     Have you ever wanted to get your Knowledge Articles reviewed and approved? It could be the case that you have a dedicated team to generate knowledge and if they are not always delivering content that would meet your company's criteria it is time to get your Knowledge articles through an approval process, unlike Service Requests, to submit any other type of record (like Knowledge Articles) would require a little extra work.

 

Take a look on this video and learn how to get working your Knowledge Article approval process!