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Hope this post finds you safe and well.  Things are slowly opening back up and hopefully your company has a plan of action as they contemplate opening back up.  We're all still remote for now.  Remember that we're here for you; even if it's to have someone new to talk to! 


Now, on to the Salesforce May 2020 Tech Update!


Salesforce Summer '20

The Salesforce Summer '20 release has been delayed.  Salesforce recognizes that companies are in a unique place right now and delaying the Summer '20 release allows customers to stay more focused on what's going on right now.  You can find the new calendar on Page 7; but the major push is delayed till July.  Note that Sandboxes will be upgraded to Salesforce Summer '20 starting this Friday, May 29th. 


Instance Refreshes

NA37, NA39, NA44, NA45, NA64, NA68: Sunday, June 21, 2020: 02:00 - 05:00 UTC


See Page 9 for details.


Instance Names

NA37, NA39, NA44, NA45, NA64, NA68: June 21, 2020

New names will be annouced at least six weeks before

See Page 10 for details.


Prepare for the Google Chrome Cookie Attribute Change

Google Chrome 80 changes the default behavior of cookies in cross-domain scenarios.  Chrome 80 introduces a new default value for cookie attribute: "SameSite=Lax".  (Previously, the SameSite cookie attribute defaulted to "SameSite=None").


Google began rolling out changes to Chrome 80 Stable for an initial limited population starting the week of February 17, 2020.  However, in light of the global circumstances due to COVID-19, they have decided to temporarily roll back the enforcement of SameSite cookie labeling on Chrome 80 Stable.  You can find details here.


Both Salesforce and Remedyforce are ready for the SameSite changes whenever Google rolls them out.  If you made changes and tested in your org to prepare for Google's initial SameSite rollout in February 2020, then you're ready too and there's nothing more for you to do.  If you haven't yet prepared your org for this change, please review the entirety of this article for additional information. 

Google Chrome Browser Cookie Knowledge Article


See Page 16 for details.


Feature Retirements


       Salesforce App is no longer supported on Android 6.0.  While the app may continue to work, customers using Android 6.0 will not be able to upgrade or do a fresh install of the app.


        Salesforce is planning to retire the Salesforce mobile web experience with the Salesforce Summer '20 release.

        To date you have been able to access the "Salesforce mobile app" experience on your device in two ways, by installing the downloadable Salesforce

        mobile app from Google Play or  the App Store or via a supported mobile browser.  Salesforce is removing access to Salesforce on your browser,

        i.e. the mobile web experience.  Starting in June 2020, you need to have  the  Salesforce mobile app installed on your device or

        use Lightning Experience on iPad Browsers.  See the link for more details.


        Effective July 31, 2020, Data Recovery as a paid feature will be deprecated and no longer available as a service.  The Data Recovery service, formally

        known as Data Restoration, is a legacy process which was used as a last resort, where Salesforce can potentially recover your data at a specific point

        in time.  To help customers routinely back up their data, Salesforce offers several native options that are available for no additional cost to customers.

        See the link for details.


       Salesforce is retiring support for Lightning Experience with Microsoft Edge Legacy including Lightning console apps such as

       Lightning Sales Console and Lightning Service Console,  and Communities December 31, 2020.  Users can and should download

       the new Edge browser, which Microsoft released in January 2020, directly from the Microsoft site.


       What is Microsoft Edge Legacy?  Microsoft Edge Legacy is the EdgeHTML based browser that is currently the default browser on Windows 10 PCs.

       The new Microsoft Edge is based  on Chromium and was released in January 2020.  The browser is available on Windows 7, Windows 8 and 8.1,

       Windows 10, and macOS.  See the link for details.


        With Salesforce Summer '21 release the following Lightning Platform API legacy versions will be retired and will no longer be        supported by Salesforce.

    • SOAP: 7.0, 8.0, 9.0, 10.0, 11.0, 12.0, 13.0, 14.0, 15.0, 16.0, 17.0, 18.0, 19.0, 20.0
    • REST: v20.0
    • Bulk: 16.0, 17.0, 18.0, 19.0, 20.0

        Make sure you check any Pentaho implementations to ensure you're using the latest Salesforce API versions.

        Additionally, if you have any custom integrations that make calls into Salesforce, ensure that you review those with your

        development team or partner to ensure that they are using the more current APIs.  See the link for more details.