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BMC Helix Remedyforce is an BMCs ITSM solution on Salesforce cloud platform. While configuring and setting it up, you may in need of getting data and information from external sources into Remedyforce system.

 

This external data may be existing in different applications, databases or lying externally as a part of file system. This data can be in different structured and unstructured format.

To facilitate the import of these data and information into BMC Helix Remedyforce, Remedyforce team has provided multiple Pentaho packages, which when used using Pentaho Data Integration tool, bring those required data and information into BMC Remedyforce Application.

 

 

Please check below Diagram for the reference. 

 

Here is the comprehensive list of all those Pentaho packages provided by BMC Helix Remedyforce.

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Pentaho Package

When to use?

1

Configuration Migration

This package can be used for transferring Remedyforce configuration information from one Remedyforce org to another.

2

CTI adapters

This package can be used for integrating Remedyforce with CTI adapters.

3

DELL KACE CMDB 2.0

This package can be used for importing data from Dell KACE into Remedyforce CMDB.

4

Footprints Asset Core Integration Package CMDB 2.0 for BCM 12.0

This package can be used for importing data from BMC Footprints Asset Core (On Premises) into Remedyforce CMDB

5

Footprints Asset Core Webservices Integration Package CMDB 2.0

This package can be used for importing data from BMC Footprints Asset Core (On Cloud) into Remedyforce CMDB using web services

6

LDAP 2.0 With Permissions

This package can be used for importing users and related information from an LDAP server into Remedyforce

7

SCCM CMDB 2.0

This package can be used for importing data from Microsoft System Center Configuration Manager into Remedyforce CMDB.

8

Smart Practices Content

This package can be used for importing smart practices content