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You might have heard about Salesforce Lightning experience, It could also be the case that you are already using it, but have you ever wondered what are the correct settings for a browser to work properly with Salesforce Lightning experience in conjunction with BMC Helix Remedyforce?


Whether you are thinking on moving to lightning, just switched or you’ve been working on it for a while now, keep on reading and find out what are the recommended settings to get it working properly with your Remedyforce. 


Lightning Experience is designed from the ground up to be a more efficient workspace for your users. Users can get more done in fewer clicks, and access new productivity-enhancing features available only in Lightning Experience. However, your browser might need a few adjustments to work properly with Remedyforce.

For starters, the supported and recommended browsers for both Salesforce Lightning and Remedyforce are Safari on Mac OS , Google Chrome, Mozilla Firefox and Microsoft Edge. Internet explorer 11 is still supported but it is not recommended since is not going to be longer supported after December 31, 2020, make sure you are using one of the browsers mentioned above.

Regardless of which of the supported browsers you are using follow these steps to obtain optimal functionality


  • Enable JavaScript, cookies, and TLS 1.2
  • Some features use iframes to work in Lightning Experience, so you must have the appropriate browser security settings for iframes to load correctly. Follow your browser’s instructions to enable working with iframes and third-party cookies
  • The minimum screen resolution required to support all Salesforce features is 1024 x 768
  • For Mac OS users on Apple Safari or Chrome, make sure the system setting Show scroll bars is set to Always.
  • Some third-party browser plug-ins and extensions can interfere with the functionality of Chatter. If you experience malfunctions or inconsistent behavior with Chatter, disable the browser's plug-ins and extensions and try again.



Once you have enabled the features mentioned above you will experience Remedyforce  on Lightning to its fullest capabilities. There are however for some of these browsers a few limitations according to Salesforce (Google Chrome is the only one not limited) that you would need to keep in mind, you can find more about this limitations on the following link:

Please let us know in the comments if this information was helpful to you or if you have questions feel free to ask.