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Salesforce March Feature Retirement and Impact on Remedyforce


Salesforce determines which features to retire using an extensive process that includes analysis of product usage information, listening to feedback shared via the IdeaExchange, and direct conversations with customers. This may require retiring features that are consuming resources while delivering low value to customers or features that provide value to a limited number of customers.


Here is the list of Feature Retirements: -


1 ) Salesforce Mobile Web Experience:  June 1, 2020


Salesforce is planning to retire the Salesforce mobile web experience with the Salesforce  Summer '20 release.


To date you have been able to access the "Salesforce mobile app" experience on your device   in two ways, by installing the downloadable Salesforce mobile app from Google Play or the App Store or via a supported mobile browser. 


Salesforce is removing access to Salesforce on your browser, i.e. the mobile web experience.  Starting in June 2020, you need to have the Salesforce mobile app installed on your device or   use Lightning Experience on iPad Browsers. 


2) Prepare for the Google Chrome Cookie Attribute Change


Google Chrome 80 changes the default behaviour of cookies in cross-domain scenarios.  Chrome 80 introduces a new default value for cookie attribute: "SameSite=Lax".  (Previously, the SameSite cookie attribute defaulted to "SameSite=None").


What does this mean?

  • Cookies won't work for non-secure (HTTP) browser access.  You should use HTTPS instead.
  • Any custom integrations that rely on cookies might no longer work in Google Chrome. This change particularly affects - but is not limited to - custom single sign-on, and integrations using iframes.


For more detail please visit below given link



3) Data Recovery: July 31, 2020 Effective July 31, 2020, Data Recovery as a paid feature will be deprecated and no longer available as a service.  The Data Recovery service, formally known as Data Restoration, is a legacy process which was used as a last resort, where Salesforce can potentially recover your data at a specific point in time.  To help customers routinely backup their data, Salesforce offers several native options that are available for no additional cost to customers.


For more detail please go through the below given link.


  • 4): December 31, 2020


Salesforce is retiring support for Lightning Experience with Microsoft Edge Legacy including Lightning console apps such as Lightning Sales Console and Lightning Service Console, and Communities December 31, 2020.


Users can and should download the new Edge browser, which Microsoft released in January 2020, directly from the Microsoft site.


What is Microsoft Edge Legacy? Microsoft Edge Legacy is the EdgeHTML based browser that is currently the default browser on Windows 10 PCs.


The new Microsoft Edge is based on Chromium and was released in January 2020.  The browser is available on Windows 7, Windows 8 and 8.1, Windows 10, and macOS.


For more detail please check below given link


  • 5): June 2021

With Salesforce Summer '21 release the following Lightning Platform API legacy versions will be retired and will no longer be supported by Salesforce.


  • SOAP: 7.0, 8.0, 9.0, 10.0, 11.0, 12.0, 13.0, 14.0, 15.0, 16.0, 17.0, 18.0, 19.0, 20.0
  • REST: v20.0
  • Bulk: 16.0, 17.0, 18.0, 19.0, 20.0

Make sure you check any Pentaho implementations to ensure you're using the latest Salesforce API versions.


Additionally, if you have any custom integrations that make calls into Salesforce, ensure that you review those with your development team or partner to ensure that they are using the more current APIs.


For more information please check below given link.


What is the impact on BMC Helix Remedyforce?


As we checked currently there is no impact on BMC Helix Remedyforce