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A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Helix Remedyforce are excited to share a fantastic picture showing the ever evolving BMC Helix Remedyforce Ecosystem !

Technology Ecosystem 2020.jpg

The picture above shows all the great integrations that BMC Helix Remedyforce has with other complimentary products. We continue to add partners to this picture to help our customers extend the use of BMC Helix Remedyforce within your company !

 

We are continuously building out the ecosystem around BMC Helix Remedyforce. Some of them are BMC offered, meaning that the necessary scripts, built-in connectors and configuration files are offered through BMC. Other native integrations can be configured within the BMC Helix Remedyforce administration interface. For custom requirements, Salesforce and BMC Helix Remedyforce offer a wealth of examples to build out integrations using web services.

 

This time, we’d like to showcase Ayehu that could possibly help expand the use of BMC Helix Remedyforce.

 

ABOUT THE INTEGRATION

 

The ubiquity of cloud services and solutions only adds to the complexity of the multiple, disparate systems managed by today’s overwhelmed IT departments. Managing repetitive alerts, opening tickets, and resolving incidents can take 15 minutes per Level 1 task, with 80% of most cases being escalated to Level 2 for a total average of two hours to resolve one incident. What if there was a Level 0 support tier that handled the repetitive, manual processes for you automatically, without any need for human intervention?

 

Acting as a force multiplier and virtual operator, Ayehu’s IT automation platform seamlessly integrates with BMC Helix Remedyforce IT service management (ITSM) solution for powerful closed-loop IT process automation. With pre-built workflow templates and runbooks to rapidly automate repetitive, manual tasks and processes, you can free up IT operations teams to focus on higher-level projects, significantly reduce errors, and greatly improve service levels.

 

HOW IT WORKS

 

The Ayehu platform can be installed on-premises, connecting seamlessly with BMC Helix Remedyforce. Our agentless architecture allows IT professionals to execute tasks over physical, virtual, and cloud environments, without any installation or changes to your BMC Helix Remedyforce instance. Additionally, you have the ability to automatically discover records submitted or updated from any form, as well as map all form fields, exposing them as standard variables for use in workflow logic.

 

The following actions are available as out-of-the-box activities

  • Create Record
  • Get Record
  • Update Record
  • Execute SQL

 

Some more information can be found in the Integration Solution Brief