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A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Helix Remedyforce are excited to share a fantastic picture showing the ever evolving BMC Helix Remedyforce Ecosystem !

Technology Ecosystem 2019.jpg

The picture above shows all the great integrations that BMC Helix Remedyforce has with other complimentary products. We continue to add partners to this picture to help our customers extend the use of BMC Helix Remedyforce within your company !


We are continuously building out the ecosystem around BMC Helix Remedyforce. Some of them are BMC offered, meaning that the necessary scripts, built-in connectors and configuration files are offered through BMC. Other native integrations can be configured within the BMC Helix Remedyforce administration interface. For custom requirements, Salesforce and BMC Helix Remedyforce offer a wealth of examples to build out integrations using web services.


This time, we’d like to showcase Software Asset Management (SAM) | Snow Software  that could possibly help expand the use of BMC Helix Remedyforce. To set expectations, we are showcasing this vendor because Snow Software provides technology intelligence across the entire enterprise to optimize, manage and transform your organization when it comes to software asset management including license management and software optimization.


Who are they?

Snow Software offers software asset management solution for software, SaaS, and IaaS with cloud, as well as spend auditor, risk monitor, and productivity optimizer platforms. Snow Software serves customers worldwide.


BMC Helix Remedyforce provide some basic software asset management capabilities either natively and/or via integration with BMC Helix Client Management. For example, with BMC Helix Remedyforce, the Premium and Premium Plus options (aka BCM OnDemand) offer foundational software asset management capabilities (ex. software identification and support for basic license models), which may be sufficient for some organizations; however, for those who require more advanced software asset management capabilities, we have partnered with Snow Software to provide a more mature set of software asset management capabilities. The Snow Connectors to BMC Helix ITSM (Remedy) and BMC Helix Remedyforce enable BMC customers to receive discovery data from Snow License Manager (SLM). In addition, Snow Software already has a connector to BMC Helix Discovery, which enables organizations to pass discovered information (i.e. hardware and software) from BMC Discovery to Snow Software for a more comprehensive view of an organization’s environment for software asset management purposes.


Combining the power of Snow’s SAM platform with BMC Helix Remedyforce provides organizations with a complete and integrated solution for managing software and hardware use across the network. 



BMC and Snow Software Partnership - FAQ

Snow Software on BMC Marketplace