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Just in time for Thanksgiving eh?  Not sure about anyone else here in the US, but I know I'm looking forward to the Thanksgiving break.  My day typically starts with a Turkey Run (Run first, eat later) followed by a day with friends and great food.  There's so much to be thankful for this time of year; and I know I speak for the entire Remedyforce team that we are all thankful to each and every customer no matter where in the world you may be! 


The November 2019 Tech Update is a bit late.  The folks over at Salesforce just wrapped up another success Dreamforce.  So, let's get on with it shall we?


CORRECTION: Lightning Experience Critical Update Will Activate in Jan. 2020

Originally Salesforce had announced that this Lightning Experience Critical Update would be turned on with the Salesforce Winter 20 roll-out; however Salesforce just recently announced that the roll-out is now delayed and will activate in January 2020.  See page 5 for details.



Instance Refreshes

NA32, NA53, NA60: January 19, 2020, 03:00 - 07:00 UTC


See page 7 for details.


Instance Name Changes


November 3, 2019, 08:00 - 12:00 UTC

NA51 --> NA118 or NA126

NA56 --> NA120 or NA121

NA63 --> NA134 or NA171


January 19, 2020, 03:00 - 07:00 UTC

NA32 --> TBD at least six weeks before

NA53 --> TBD at least six weeks before

NA60 --> TBD at least six weeks before


See pages 8 for details.



Upcoming Feature Retirements

There are quite a few retirements being announced and can be found on page 22.  Below are the ones we think could have an impact on our Remedyforce customers.


  • Legacy Folder Sharing                                      End Date: June 1, 2020       Learn more
  • Salesforce Mobile Web Experience                  End Date: June 1, 2020       Learn more
  • Lightning Platform Legacy API Versions           End Date: October 1, 2020  Learn more


See page 21 for details and other feature retirements.