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It's been a while since I've added any fluff here, so here goes.  Time away from work to recharge, refresh, and realign is always a good thing.  I just got back from a week in Montana (running the Missoula Marathon, Half, and 5K.  I did the 5K).  Then it was time for trying my hand at fly fishing (I'm not very good; but caught this Northern Pike Minnow.'s a Minnow ), and then on to Yellowstone National Park and Grand Teton National Park.  Got in a fantastic back country hike through the Cascade Canyon.  It was absolutely stunning!


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And now it's back to work; and guess what?  Big things are afoot!


First up, our BMC Helix Remedyforce Summer 19 release is pending.  Have you joined our BMC Helix Remedyforce Summer 19 Early Access Program?  If not, you should!  You'll get a sneak peak of our upcoming release, great content on the features being added as well as demos of those features!


Also on the docket?  We are hard at work on BMC Immersion Days: 3 Days of Learning and Networking!  We're planning even more BMC Helix Remedyforce sessions beyond the four listed, so please join us!  We'll be updating the blog as we settle on the additional sessions.  Have an idea for a session?  Please let us know!


And with that..lets get on with the Salesforce Tech Update for July 2019 shall we???


Requirements for the Salesforce Mobile App - Apple iOS

The Salesforce for iOS mobile app will now require iOS 12.0 and higher in v220.0, which will be released alongside Salesforce Summer '19.  Users of prior versions of iOS will be able to continue using the current version of the mobile app, but will not be able to upgrade to v220.0 (Summer '19 release).  See page 6 for details.


Requirements for the Salesforce Mobile App - Android

Salesforce App for Android is retiring support for Android 5.0 with the Summer '19 release.  You will be required to use Android 6.0 or higher.  Customers using Android 5.0 will not be able to upgrade to v220.0 (Summer '19 release) or do a fresh install of the app.  If the app is already installed, they can continue using it, but they should be advised to plan an upgrade due to the OS no longer receiving security updates from Google.  See page 7 for details.


Introducing the new Salesforce Mobile App (Coming later this year)

You can participate in the pilot.  You can apply here.  See page 8 for additional information.


Instance Refreshes

NA33: July 21, 2019, 02:00 - 06:00 UTC

NA40 & NA50: July 21, 2019, 07:00 - 11:00 UTC

NA42 & NA78: August 4, 2019, 07:00 - 11:00 UTC


See page 11 for details.


Instance Name Changes

July 21, 2019, 02:00 - 06:00 UTC

NA33 -> NA117 or NA119

NA40 -> NA141 or NA142

NA50 -> NA122 or NA124


August 4, 2019, 07:00 - 11:00 UTC

NA41 -> NA113 or NA114

NA78 -> NA115 or NA116


Details on page 12.


Continuous Site Switching

August 17, 2019: EU15, EU17, NA65, NA66, NA70

August 19, 2019: NA90

September 7, 2019: EU14, EU16, EU18

September 8, 2019: NA94, NA95


See page 20 for details.