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Remedyforce Summer 18 is here!

 

For those of you currently basking in the Northern Hemisphere Heat Wave, which here in Ireland has been over 4 weeks of unbroken sunshine with temperatures not seen since the 1970’s (I was too young to remember) I don’t need to tell you that Summer is well and truly here. This should prepare you very well for the sizzling new features included in the BMC Remedyforce Summer 18 release.

This 'HOT' new release is available right now to download from the Salesforce App Exchange to test out in your sandboxes (our best practices are ALWAYS to test a new release in your sandbox first before you upgrade production orgs), or you can add a ‘watch’ to the BMC Remedyforce Release Schedule page and look out for the automated push dates by clicking on the 'eye' icon:

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Some highlights below:

 

Self Service 3.0 Enhancements

 

  • Enhanced Search:  The search box has been moved from the side bar to the main panel allowing more room and includes Broadcasts in the search results.  It also has the option to create a ticket in case the client cannot find what they are looking for

 

 

 

  • Allow clients to export their list of Incidents and Service Requests including those of others if they have the right to manage

 

Remedyforce Console

 

 

 

  • Allow staff to select their preferred landing page within the Console

 

  • Allow staff to have more than one list view open within the Console (for example to have both the Incident list and Task list open at the same time)

Remedyforce Console Activity Feed & Email Conversation

 

  • Add the ability to have all Actions available from Activity Feed

 

  • We also have added an icon to identify those actions that are shared with clients via Self Service

 

 

 

 

Service Level Management

 

 

As always, if you have any questions on any of the above features please contact your Remedyforce BRM or Remedyforcesuccess@bmc.com