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As Remedyforce continues to enhance and expand across many areas of the solution, the CMDB user interface has remained unchanged since its inception. This project is intended expose and validate improvement opportunities within the Remedyforce CMDB through in-depth interviews and an online survey.



A call to customers was made in March to participate in the initial round of interviews, which ran through May. After the interviews, the feedback was compiled and reviewed with those who participated.  Those customers then had the opportunity to complete an online survey to prioritize the identified UX/UI enhancements.


This online survey is now open to all BMC Helix Remedyforce customers and partners until the end of July!


Call to Action

Please review the attached document and complete the following online survey, which should only take you 10-15 minutes to complete.


What's Next?

We will compile and post the survey results on the community site by mid-August.  These results will have an influence on our roadmap considerations after Summer 18.