This month we’d like to spotlight and offer a hearty Congratulations to Lander & Rogers in Australia on their Remedyforce go-live!
Lander & Rogers is a leading independent Australian law firm operating nationally from Melbourne, Sydney and Brisbane. They are a trusted advisor to many publicly listed and private Australian companies, Australian subsidiaries of global companies as well as all levels of government. They have seven areas of practice, and cover a range of industry sectors, with a focus on financial services, insurance, government, real estate, and retail and supply chain.
My name is Tina Vega and I am a Remedyforce Business Relationship Manager here at BMC. I have been working with Cameron Healey since they purchased Remedyforce in March of 2018. Lander & Rogers worked with Sysintegra Pty Ltd on Implementation Services. They went live with Remedyforce on April 30th, 2018 (just over a month from the time of purchase)!
Cameron and his team have immediately begun to realize value from Remedyforce. “In utilizing Remedyforce, we are now resolving 40% more tickets per day compared to Track-It! due to faster and easier interface and workflow.”
Also, when communicating with clients their initial contact has increased by 20%. Remedyforce has even enabled the ServiceDesk Staff to respond using the Self-Service Portal, a first for Lander & Rogers! Since using Remedyforce to track incidents via the Self-Service Portal, customer satisfaction has increased and it shows.
In just a short time, Cameron explained, “We are live as of April 30, 2018 with the Remedyforce Console. We have explored reports on Knowledge Articles and once we are comfortable, will be exploring some of the other modules. “
A picture is worth a thousand words – take a look at their Value Timeline:
On the Horizon
So where is Lander & Rogers going next with Remedyforce? The short-term plan Cameron shared with me includes implementing loan asset management. Integrating Remedyforce with Jira to assist with internal projects is also on their short-term radar. And then longer term - later this year - Cameron and his team will focus on implementing Change Management and establishing a central Knowledgebase for Staff and customers (another first for Lander & Rogers!).
Off to the Races
It is so wonderful to hear when a customer goes live with Remedyforce and even more so when the team is able to succeed in new achievements! We are very excited for Cameron and his team.
On behalf of the entire Remedyforce team, CONGRATULATIONS!
If you're a Remedyforce customer and have a great success story to share and highlight to our community, please don't hesitate to reach out to your Business Relationship Manager or contact us at RemedyforceSuccess@bmc.com.